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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and a proactive approach to resolving issues. The service provided is often described as excellent, with consumers appreciating the team's ability to understand their needs and deliver effective solutions, especially concerning website development and support. However, some customers also noted significant dissatisfaction with the company's services, particularly regarding website functionality and support responsiveness. A few people reported issues with inactive websites, slow customer service, and unfulfilled promises regarding website features and integrations. There were also mentions of difficulty separating website and API connections, and concerns about ongoing monthly fees even without utilizing all services.

What people talk about most

Website

Customers generally express satisfaction with their websites. Many reviewers praise the fast response times... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and fast responses... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While Nadine was very nice, the info she shared was not more than we already new and she also could not answer other questions and said she had limited experience....Thanks!

Company replied

Rated 4 out of 5 stars

Nadine is very good- She's excellent. The website is very basic. Boostly doesn't provide any SEO copywriting! I had a site in 4 languages, and now I have a site in 1 language--there's a way out: w... See more

Company replied

Rated 5 out of 5 stars

Nadine made the Boostly onboarding process smooth and clear. She walked me through each step efficiently, explained the system in a way that was easy to understand, and took time to answer every quest... See more

Company replied

Rated 5 out of 5 stars

We have 3 websites hosted and created by Boostly and so far we have enjoyed working with them for a few years now! I've recommended their services to others and we don't plan on going anywhere for no... See more

Company replied


Company details

  1. Internet Marketing Service
  2. Marketing Consultant
  3. Website Designer

Written by the company

Boostly is the go-to solution for short-term rental hosts looking to take control of their bookings. We provide expertly designed websites, online training, and proven marketing strategies to help hospitality owners increase direct bookings and reduce reliance on OTAs. With years of experience and a track record of success, we empower hosts with the tools and confidence they need to grow their business. Founded by Mark Simpson, Boostly has helped thousands of hosts worldwide boost their revenue and online presence. Join the direct booking movement today. #BookDirect


Contact info

4.2

Great

TrustScore 4 out of 5

696 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Extremely helpgul

Nadine was really patient and helpful. She took time to solve each and every one of our doubts step by step. Really professional and kind.

23 April 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you so much. Nadine is amazing

Rated 5 out of 5 stars

Prompt & effective

Once again,the Boostly website support team were prompt with good advice. Many thanks.

16 April 2025
Unprompted review
Boostly logo

Reply from Boostly

Appreciate it, Mark

Rated 1 out of 5 stars

Very Bad

No time, the video did not work correctly. No correct information how to login to elementor and where to find the Password. Also the made video of the call is not accessable.

10 April 2025
Unprompted review
Boostly logo

Reply from Boostly

Hi Andreas, we're happy to share your call with your CSM. Please email support@boostly.co.uk and we can show you how to log into your website

Rated 5 out of 5 stars

Website walkthrough

Nadine gave a great, concise walk through of the back end of the website and showed me everything I need to know to make changes.

19 March 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you Martin!

Rated 5 out of 5 stars

Best STR Summit This Year

This is one of the best STR summits I’ve attended! Every presentation was informative, bite size, and easily absorbed, and I am able to apply information from each one to my business model. I’m looking forward to the next one!

7 March 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you Laurel, means the world

Rated 5 out of 5 stars

Love Boostly

Love Boostly. They just provided a full set of training included in the cost to be a member. Always adding more value!

7 March 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you Scott and Heather!

Rated 5 out of 5 stars

Essential Information for newcomer

Thank you Boostly for providing us with a week's worth of content. I am honestly a little overwhelmed about the whole idea of moving from OTA over direct booking but listening to all the tools and strategies helped ease some stress away. I am a proud member of the Boostly team and I can't wait to start getting at least 70% occupancy on my property. I will use the AI tools that I learned from Clive to run my business. The power of AI is here and I am glad Clive gave us a brief oversight on it.

5 March 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you so much Tuan!

Rated 5 out of 5 stars

Absolutely loved it

Absolutely loved it - invaluable info shared from the experts

6 March 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you Karen, it's much appreciated

Rated 5 out of 5 stars

The Boost Your Bookings Virtual Summit…

The Boost Your Bookings Virtual Summit was an incredible experience! I gained so much valuable insight into growing direct bookings, optimizing pricing, and leveraging the best tools in the industry. Mark and the Boostly team delivered top-tier content, actionable strategies, and even some amazing giveaways! If you’re in the short-term rental business, this is a must-attend event. Highly recommend and looking forward to the next one!

3 March 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you guys! It's much appreciated.

Rated 5 out of 5 stars

I am happy with Boostly for the moment…

I am happy with Boostly for the moment with what I saw and the service. Now I have to do the homework. Comparing with other side. Creating Content and ask my PMS provider for payment and check in possibilities and procedure.

5 March 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you Ramet!

Rated 5 out of 5 stars

Sync issue with Amenities on our site

Sync issue with Amenities on our site. All sorted within 24 hours.

10 February 2025
Unprompted review
Boostly logo

Reply from Boostly

Thank you Andrew! Means a lot. The team is getting faster and faster. It's only going to get better as well with the 3.5 upgrade coming soon

Rated 1 out of 5 stars

Continued issues with “upgraded…

Continued issues with “upgraded website” I’m continually feeling like my investment is costing me more money and making me less. We are a pet friendly place. When someone books and checks they have pets zero availability shows when every room we have is available. How many bookings did I lose? And how long was this going on?

27 January 2025
Unprompted review
Boostly logo

Reply from Boostly

Hi Shane,

Thanks for bringing this to our attention—we really appreciate it. We’re already working on getting this fixed for you.

Whenever a website goes live, we go through what we call the “snagging phase.” Just like with a new build, there are always small things to fine-tune—whether it’s fixing a dishwasher or touching up chipped paint. Even though every website is quality-checked to the highest standard, occasional issues still pop up. The difference with us? We jump in and fix them right away.

We truly appreciate you as a client and look forward to working with you for years to come!

Best, Mark Simpson - Boostly

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