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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and a proactive approach to resolving issues. The service provided is often described as excellent, with consumers appreciating the team's ability to understand their needs and deliver effective solutions, especially concerning website development and support. However, some customers also noted significant dissatisfaction with the company's services, particularly regarding website functionality and support responsiveness. A few people reported issues with inactive websites, slow customer service, and unfulfilled promises regarding website features and integrations. There were also mentions of difficulty separating website and API connections, and concerns about ongoing monthly fees even without utilizing all services.

What people talk about most

Website

Customers generally express satisfaction with their websites. Many reviewers praise the fast response times... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and fast responses... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While Nadine was very nice, the info she shared was not more than we already new and she also could not answer other questions and said she had limited experience....Thanks!

Company replied

Rated 4 out of 5 stars

Nadine is very good- She's excellent. The website is very basic. Boostly doesn't provide any SEO copywriting! I had a site in 4 languages, and now I have a site in 1 language--there's a way out: w... See more

Company replied

Rated 5 out of 5 stars

Nadine made the Boostly onboarding process smooth and clear. She walked me through each step efficiently, explained the system in a way that was easy to understand, and took time to answer every quest... See more

Company replied

Rated 5 out of 5 stars

We have 3 websites hosted and created by Boostly and so far we have enjoyed working with them for a few years now! I've recommended their services to others and we don't plan on going anywhere for no... See more

Company replied


Company details

  1. Internet Marketing Service
  2. Marketing Consultant
  3. Website Designer

Written by the company

Boostly is the go-to solution for short-term rental hosts looking to take control of their bookings. We provide expertly designed websites, online training, and proven marketing strategies to help hospitality owners increase direct bookings and reduce reliance on OTAs. With years of experience and a track record of success, we empower hosts with the tools and confidence they need to grow their business. Founded by Mark Simpson, Boostly has helped thousands of hosts worldwide boost their revenue and online presence. Join the direct booking movement today. #BookDirect


Contact info

4.2

Great

TrustScore 4 out of 5

696 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prompt response time from the team

Prompt response time from the team, super impressed with the positive strides Boostly has made in the last year in terms of response times and overall communication. Nice work team!

14 April 2026
Unprompted review
Boostly logo

Reply from Boostly

Thanks Tyler, it's a pleasure to work with you

Rated 5 out of 5 stars

We have 3 websites hosted and created…

We have 3 websites hosted and created by Boostly and so far we have enjoyed working with them for a few years now! I've recommended their services to others and we don't plan on going anywhere for now!

13 April 2026
Unprompted review
Boostly logo

Reply from Boostly

Thank you buddy, really appreciate it

Rated 5 out of 5 stars

Boostly rocks!

Amazing, Boostly rocks for hospitality and short term rental operators. The Boostly websites are great too. Love mine.

11 April 2026
Unprompted review
Boostly logo

Reply from Boostly

Thank you!

Rated 5 out of 5 stars

Review of first draft

I met with Nadine to review the first draft of my new website. She made it easy to understand and helped me with recommendations for making it more impactful.

2 April 2026
Unprompted review
Boostly logo

Reply from Boostly

Ah amazing - Nadine is great. Thank you for the kind words

Rated 1 out of 5 stars

Avoid at all costs – All talk and no substance

Unfortunately, I had to deal with Paul again. The guy’s ego is through the roof. Definitely stay away from this company and what they sell. They’re all talk and no substance. Just look at their website; it’s a train wreck. In my opinion, they’re just hunting for naive people to rip them off. Check the other comments about Boostly

16 March 2026
Unprompted review
Boostly logo

Reply from Boostly

So sorry, James, we think you have the wrong Boostly. If this isn't the case, please do reach out to me personally mark@boostly.co.uk

Rated 5 out of 5 stars

Website support is awesome!

If I have an addition to or an issue with my website, I know I can just email Boostly Support and they will take care of it. I'm really happy with the continued support I receive from Boostly.

1 April 2026
Unprompted review
Boostly logo

Reply from Boostly

Thank you!

Rated 5 out of 5 stars

I just want to give a huge shoutout to…

I just want to give a huge shoutout to the Boostly Support Team for their consistently amazing service. As always, they were quick to respond, super helpful, and resolved my concerns efficiently. It’s such a relief knowing there’s a team you can rely on whenever you need support. Thank you for your professionalism and fast assistance every single time, truly appreciated!

30 March 2026
Unprompted review
Boostly logo

Reply from Boostly

Thank you!!

Rated 1 out of 5 stars

Its a Trap

Its a Trap - do not use

I paid approximately £4,000 for a WordPress website.
The website itself is average for the price. Crucially, to keep it live you must continue paying £97 per month for Boostly’s bundled subscription.
The website and API connection cannot be separated or transferred, and Boostly has confirmed in writing that the services cannot be unbundled.
If you cancel the monthly subscription, you lose access to the hosted website and API connection, despite the upfront cost.
I strongly recommend anyone considering Boostly reads the contract carefully and understands the long‑term ongoing costs and restrictions before signing.

16 March 2026
Unprompted review
Boostly logo

Reply from Boostly

Hi Bryce,

Thank you for taking the time to leave a review. We’re sorry to hear that you feel this way, and we’d like to clarify how the Boostly service works for anyone reading.

Boostly websites are built and delivered as part of a subscription platform rather than as a one-off standalone website. The monthly fee covers the ongoing infrastructure and tools required to keep the site running.

Your £97 per month subscription includes:

• secure website hosting
• the Boostly Connect API integration with your Property Management System (PMS)
• automatic syncing of listings, pricing and availability
• booking functionality connected to your PMS
• premium WordPress plugins such as Elementor and JetEngine
• ongoing plugin and software updates
• technical maintenance and platform monitoring
• access to Boostly CRM
• marketing resources including email and social media templates
• access to the Boostly Community and training resources
• monthly Mastermind sessions
• access to the Boostly Academy training portal
• ongoing support from the Boostly team

The API connection that syncs your property data relies on this hosted environment and platform infrastructure, which is why it cannot be separated from the wider service.

As with any subscription service, you are free to cancel at any time. If the subscription is cancelled, the hosting, platform tools and API integrations provided by Boostly would stop, which means the website would no longer function in its current form.

We’re always happy to talk through options and help where we can, so please feel free to reach out to our team directly if you’d like to discuss your account further.

The Boostly Team

Rated 5 out of 5 stars

Above and Beyond

Kent went out of his way to provide the assistance I needed. Thank you so much!

20 February 2026
Unprompted review
Boostly logo

Reply from Boostly

Thank you! Kent is the best

Rated 5 out of 5 stars

I’m very happy with my Boostly direct…

I’m very happy with my Boostly direct booking website. Boostly Support has been super responsive and helpful with any issues, and the training resources are also really useful.

9 February 2026
Unprompted review
Boostly logo

Reply from Boostly

Thank you, Adam!

Rated 5 out of 5 stars

Thats the way a support team should work!

Janeal from the Boostly website support team was nothing short of amazing. Quick to reply, quick to fix any issues I had, and happy to give different suggestions until I was completely satisfied. Thank you so very much for your help!

18 February 2026
Unprompted review
Boostly logo

Reply from Boostly

Thank you Crystal, it's a pleasure to work with you

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