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US-UK.Bookimed.com Reviews 975

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach, especially regarding quick response times and smooth organization of appointments and medical trips. However, some customers also noted issues with pricing, feeling they were overcharged or that conditions changed unexpectedly. A few reviewers also mentioned concerns about aftercare, communication from medical professionals, and occasional delays in diagnostics.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, kindness, and... See more

Service

Reviewers mention positive feedback about service, highlighting that everything went smoothly and was... See more

Customer service

Consumers generally report positive experiences with customer service, feeling supported and well taken care... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Price

Users describe ambiguous interactions with price. Many reviewers found prices to be fair, transparent, and... See more

Based on these reviews

Rated 5 out of 5 stars

Had my hair transplant in Turkey through Bookimed last month. Pretty smooth experience overall. Yuliia was my coordinator. She was responsive and helpful with all arrangements. Clinic was professio... See more

Company replied

Rated 5 out of 5 stars

Easy and friendly access in setting up appointments pre op also staying regularly in touch throughout and excellent service post op Peroneal nerve decompression by Dr Casanas in Teknon medical... See more

Company replied

Rated 5 out of 5 stars

I had a full check-up for women in Turkey. Bookimed helped me organize everything quickly and select the necessary diagnostic package. Everyone at the hospital was friendly, and there were almost no q... See more

Company replied

Rated 5 out of 5 stars

I had some neck problems after a massage and needed quick help. Bookimed was super fast—within 2-3 hours of my first call, I had an X-ray and a consultation lined up! I was seriously impressed with ho... See more


Company details

  1. Physician Referral Service
  2. Health Consultant
  3. Medical Office
  4. Travel Agency

About US-UK.Bookimed.com

Written by the company

Bookimed is a free global platform to search for hospitals and arrange treatment for people from every corner of the world. Bookimed started working in 2014.

Today Bookimed is No.1 medical tourism provider in the world: we cooperate with 1,600+ medical centers and over 5,000 doctors in 50+ countries. More than 920,000 patients have already used Bookimed to find the best solution for their health.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

975 reviews

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1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I was slightly hesitant using Bookimed…

I was slightly hesitant using Bookimed to find a clinic for facial feminization surgery. However, I am satisfied with Bookimes and the online medical coordinator Winnington helping with my endeavor. Winnington was very helpful the whole time. The clinic staff at SAERO in South Korea where very nice and accommodating. Joanne very patient and always helpful with interpretation and helped with calling a taxi and myself purchasing some waterproof bandages. Winnington with Bookimed was able to answer my questions which I am very thankful for. All of the procedures went well. I stayed at the clinic the first I think it was 2 nights. I had a forehead and brow bone reduction, lower blephoplasty, rhinoplasty, jaw, chin contouring with increased projection of the chin, and fat grafting from thighs to face. A facelift was recommended and part of the procedure plan، but I wanted the jaw reduction. That along with the chin amd expected swelling had the Doctor, Dr. Park, suggest doing the facelift 6 months later. He was willing to do the facelift together but I went with his suggestion to wait. I am a little concerned with the comparison of my nostril openings, but the nose does look diference and I like it overall and it is still healing. I'm not sure I want to post any pictures. But the only are that I think other people might be a little upset with is the nares and nostrils looking slightly different. My nose already was asymmetrical with a deviated septum. I had a good experience with Bookimed and SAERO plastic surgery.

26 September 2025
Unprompted review
US-UK.Bookimed.com logo

Reply from US-UK.Bookimed.com

Dear Drie,

Thank you for sharing such a detailed and honest review! 🫶

We are sincerely grateful that you chose to trust Bookimed for such an important journey, despite your initial hesitation. It means a lot to us that we could meet your expectations and help you feel secure.

It is wonderful to hear that our medical coordinator Winnington was helpful throughout the process and answered all your questions. We will also pass your warm words to the team at SAERO Plastic Surgery—especially to Joanne for her care and patience, and to Dr. Park for his professional honesty regarding the facelift timeline. It is great that the doctor prioritized your safety and the quality of the final result.

Regarding the nose, you are very wise to give it time. Healing after complex rhinoplasty and FFS can take months, and residual swelling often affects symmetry in the early stages. We hope that as the healing progresses, you will be fully happy with the outcome!

Wishing you a smooth and speedy recovery!

Best regards,
The Bookimed Team

Rated 5 out of 5 stars

The support service of booking.com was…

The support service of booking.com was great, they gave me any information I asked for.

1 October 2025
Unprompted review
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Reply from US-UK.Bookimed.com

Dear Sardor,

Thank you for your feedback! ⭐️

We suspect there might be a tiny mix-up with the name — we are Bookimed (medical tourism), not Booking.com! 😄 But don't worry, this happens sometimes.

We are absolutely delighted that our support team was able to provide you with all the information you asked for. Regardless of the name, our goal is always to be great and helpful!

Best regards,
The Bookimed Team

Rated 5 out of 5 stars

Some of the best customer service and…

Some of the best customer service and coordination ever. Thank you Tetiana

24 October 2025
Unprompted review
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Reply from US-UK.Bookimed.com

Dear Vincent,

Thank you for such an amazing compliment! ⭐️

Hearing that you received "some of the best customer service ever" is truly the highest reward for our team. We are incredibly happy that the coordination met your expectations perfectly.

We will definitely pass your special thanks to our medical coordinator Tetiana. She will be very proud to know she made such a positive impact on your experience!

Thank you for choosing Bookimed!

Best regards,
The Bookimed Team

Rated 5 out of 5 stars

Surgery

The clinic was absolutely lovely the staff were kind, professional, and made the whole experience seamless. The agent went above and beyond to find me the best possible deal, even cheaper than I could have imagined! Everything went perfectly from start to finish, and I couldn’t be happier with the results. Highly recommend!

24 October 2025
Unprompted review
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Reply from US-UK.Bookimed.com

Dear Ilori,

Thank you for such a fantastic review! ⭐️

We are delighted to hear that everything went perfectly from start to finish. It is wonderful to know that the clinic staff took such good care of you and made the experience seamless.

We are especially happy that our medical coordinator was able to go above and beyond to find you the best possible deal. We believe that high-quality medical care should be accessible, so hearing that we found an option even better than you imagined is the best news for us!

We are thrilled that you are happy with the results. Thank you for your recommendation!

Best regards,
The Bookimed Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience, kind staff, very supportive at each stage. I'm highly satisfied.

20 October 2025
Unprompted review
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Reply from US-UK.Bookimed.com

Dear Pavel,

Thank you for sharing your excellent experience! ⭐️

We are thrilled to hear that you are highly satisfied with our services. Providing support at each stage of your medical journey is our top priority, so it is wonderful to know that our team's kindness and assistance made a difference for you.

Thank you for choosing Bookimed!

Best regards,
The Bookimed Team

Rated 5 out of 5 stars

I arrived on Monday night.I was put…

I arrived on Monday night.I was put through lots of tests next day spoke to anesthetic lady she was brilliant gave me best advice that I would be high risk for surgery which I am so thankful didn't want to risk my life. Really careful patients come first a massive thank you to all at brunnni hospital Istanbul. So grateful the interpreter was so helpful went out of his way to help me talked give me his time grateful to all.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I liked the fact that I received clear answers. The Bookimed assistant I spoke with was very understanding, helpful and patient with me.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

We contacted Bookimed for a clear treatment offer regarding multiple tumor marker tests. I repeatedly asked which parameters would be tested, and they confirmed it several times. We finally received an official offer for USD 105.

When we arrived at the hospital, it turned into a complete disaster:

The hospital did not even know who we were, although Bookimed had asked us in advance to provide diagnosis reports, passport, and flight tickets.

We were sent from one department to another (three in total), until it became clear: the hospital had no clue about us or the offer.

Instead of USD 105, the hospital demanded five times the price (USD 550) for exactly the same tumor marker tests. In Germany these tests cost about half of that.

On top of this, we paid 100 € for a taxi to the hospital – all for nothing. During the entire time in hispital, Bookimed was not reachable and only later clarified with whom at the hospital they were supposedly in contact. This person does not exist in the hospital!!!!

This is nothing but a scam and deception. Bookimed created a false offer, misled us, and left us behind with unnecessary costs and stress in an already extremely difficult medical situation. They refuse to take responsibility, hiding behind excuses instead of fixing the damage.

Do not trust this company. They are incompetent fraudsters making money on the back of seriously ill patients.

The only star is for the very nice lady Eda at the hospital, who translated for us.

30 September 2025
Unprompted review
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Reply from US-UK.Bookimed.com

Dear LC,
We are very sorry to hear about your experience and we truly appreciate you taking the time to share this feedback. At Bookimed, we always strive to provide our patients with the best possible service and support. However, when time is very limited and we are trying to organize everything as quickly as possible, sometimes unexpected misunderstandings can unfortunately occur. We recognize that in this case there was also a mistake on our side, and we sincerely apologize for the inconvenience caused.

We would also like to clarify that the coordinator who was booking your appointment is an official employee of the hospital’s International Department.

We take your feedback very seriously and are already working closely with the clinic to ensure smoother communication and better preparation for our patients in the future. Your case is important to us, and we are committed to making sure situations like this do not happen again.

Sincerely,
Bookimed Patient Support Team

Rated 5 out of 5 stars

Great Experience

Dr. Murat and his team were great! The hospital staff was very kind and helpful. Procedures were quick and relatively painless. For the price, I couldn’t ask for a better experience.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Bookimed made it easy

Bookimed made it all so simple, selecting the best hospital in Bangkok for my care. Everything has worked out really well and they dealt quickly with all my queries. The hospital has been great both pre and post op.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

For Medical Procedures abroad, you should definitely choose Bookimed!

I was fortunate enough to find Bookimed whilst I was planning a trip to Turkey for extensive dental treatment.
I had spent countless hours/days/weeks and months trying to research as many dental clinics in Turkey as I possibly could, and also trying to read as many verified reviews for each clinic too.
So during this endless searching I came across Bookimed and decided to give them a try.
I was given a Medical Coordinator, Dr.Kora who constantly answered all of my questions, and was always happy to help me regarding any concerns I had.
I was provided with quotes from many clinics based in different parts of Turkey, which matched my specific requirements.
I eventually chose WestDent clinic in Izmir, Turkey. I had already done some research on that clinic before recieving a quote from them. All the reviews on Trustpilot seemed very positive and highlighted the welcoming atmosphere and the feeling of being put at ease by the amazing staff.
I have just returned from my first trip to WestDent, where I had all of my teeth extracted. I had always hated my teeth as they were very overcrowded, buckled upper front teeth and a couple of broken ones too.
I originally planned on having all on four implants, but after the 3D Scan it became apparent that I would need six implants in each jaw. I always felt like that was a possibility, even before having the scan done.
I asked the dental team through the translator for some time to consider my options, as obviously this also affected the price of the treatment. They were very understanding, so I went and had a chat with a few of the other patients and the translator also. That really helped me come to a decision.
I was given the choice of 12 Zirconia, or Titanium implants. I went for the Zirconia implants as they were always my preferred option.
So after making the payment, I had all of my teeth removed and 12 Zirconia implants installed, six in each jaw.
It took approximately three and a half hours. The Dental surgeon actually told the translator to tell me that I handled it like a Champ 😂🏆💪🏻
I'm now back at home... Toothless, like the dragon in How To Train Your Dragon!😂
My gums need to heal properly before I can get my Zirconia teeth installed. My gums will take a while to heal, after full extractions, drilling into my jaws, and implants placed and gums stitched up.
But I feel happy, I'm looking forward to returning to WestDent in January to finish the process and come back with perfect teeth... and no I won't be going for Hollywood White, I want them to look natural! 😅
I need to book leave from work for January, arrange flights, travel insurance (with Medical Travel Shield).
But I will definitely use Bookimed again for the return trip to Turkey. They really do help make the whole process seamless, and completely remove the stress of trying to organise the logistics yourself.
I would definitely highly recommend Bookimed to anyone considering any kind of elective Medical procedures abroad. I can't speak of them highly enough! Also, massive thanks to my Medical Coordinator, Dr.Kora 🙏🏻

20 September 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I had an excellent experience with Bookimed and especially with my coordinator, Winnington. From the very beginning, the process was smooth, clear, and stress-free. Winnington was always professional, kind, and extremely responsive to all of my questions. He guided me through every step, explained my options in detail, and made sure I felt comfortable and informed throughout the journey. He went above and beyond to ensure I had the best possible experience. Thanks to his support and Bookimed’s reliable service, I was able to focus on my treatment without worrying about logistics.

I highly recommend Bookimed to anyone looking for trustworthy medical travel assistance, and I especially want to thank Winnington for his outstanding support. He truly made a big difference in my experience! And if you get him as your coordinator, you’re in the best hands! 💙

30 April 2025
Unprompted review

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