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US-UK.Bookimed.com Reviews 975

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach, especially regarding quick response times and smooth organization of appointments and medical trips. However, some customers also noted issues with pricing, feeling they were overcharged or that conditions changed unexpectedly. A few reviewers also mentioned concerns about aftercare, communication from medical professionals, and occasional delays in diagnostics.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, kindness, and... See more

Service

Reviewers mention positive feedback about service, highlighting that everything went smoothly and was... See more

Customer service

Consumers generally report positive experiences with customer service, feeling supported and well taken care... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Price

Users describe ambiguous interactions with price. Many reviewers found prices to be fair, transparent, and... See more

Based on these reviews

Rated 5 out of 5 stars

Had my hair transplant in Turkey through Bookimed last month. Pretty smooth experience overall. Yuliia was my coordinator. She was responsive and helpful with all arrangements. Clinic was professio... See more

Company replied

Rated 5 out of 5 stars

Easy and friendly access in setting up appointments pre op also staying regularly in touch throughout and excellent service post op Peroneal nerve decompression by Dr Casanas in Teknon medical... See more

Company replied

Rated 5 out of 5 stars

I had a full check-up for women in Turkey. Bookimed helped me organize everything quickly and select the necessary diagnostic package. Everyone at the hospital was friendly, and there were almost no q... See more

Company replied

Rated 5 out of 5 stars

I had some neck problems after a massage and needed quick help. Bookimed was super fast—within 2-3 hours of my first call, I had an X-ray and a consultation lined up! I was seriously impressed with ho... See more


Company details

  1. Physician Referral Service
  2. Health Consultant
  3. Medical Office
  4. Travel Agency

About US-UK.Bookimed.com

Written by the company

Bookimed is a free global platform to search for hospitals and arrange treatment for people from every corner of the world. Bookimed started working in 2014.

Today Bookimed is No.1 medical tourism provider in the world: we cooperate with 1,600+ medical centers and over 5,000 doctors in 50+ countries. More than 920,000 patients have already used Bookimed to find the best solution for their health.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
4-star
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1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Help for everyone

I asked for help from this company, very friendly atmosphere, willingness to help and professionalism. I wish this company continued prosperity and all the best!!!I I would like to say a special thank you to Yaroslav for her kindness and responsiveness!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

My son and I had a check-up at the…

My son and I had a check-up at the Memorial Antalya clinic. I can safely recommend this clinic. We did it in three hours and twenty minutes. Sevil was our translator. Special thanks to her. She didn't leave us for a minute. Everything was fast and clear. Modern equipment and the competence of the doctors cannot leave you indifferent. We will definitely come to Memorial for a check-up again. Thank you for making life easier. With you, it is much easier to take care of your health.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Mary Quinlan

Many thanks to Bookimed for all your help Dr Ihor . And the.its an excellent service so helpful and understand found me an excellent Orthopaedic specialist in marbell can’t thank Dr Ihor enough and and Teknon

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. They tried to pressure me into doing a procedure I don't want or need because they were too lazy to find a clinic that could actually do the procedure I need. Refused to transfer me to a different agent. Very high pressure sales. They also mark up a €4400 procedure (if I went direct) to €10,000! Don't give them your info! Worse than useless.

29 April 2025
Unprompted review
US-UK.Bookimed.com logo

Reply from US-UK.Bookimed.com

Dear Hilary,

Thank you for taking the time to share your feedback. We take such concerns seriously and always strive to ensure transparency and professionalism in every interaction with our patients.

After thoroughly reviewing your case, we did not find any record of communication between you and our managers. Additionally, there is no trace of the pricing or treatment-related information mentioned in your review. This raises the possibility that your experience may not have involved Bookimed directly, or that there may have been a misunderstanding.

To help us clarify and properly investigate this matter, we kindly ask you to contact us at marketing@bookimed.com and provide more details—such as the date of contact, the name used during the inquiry, or any other relevant information. If this experience did indeed involve our platform, we are fully committed to addressing your concerns and ensuring that appropriate action is taken.

Sincerely,
The Bookimed Team

Rated 5 out of 5 stars

My partner booked this trip after…

My partner booked this trip after hearing a great review from a work colleague. We decided on a hair transplant, and I arrived in Turkey on March 20th. The booking process was a bit tricky at first because we had to fit everything into my work schedule and find flights that worked, but we got there in the end. So far, the experience has been great, and everything has gone smoothly. The team has been very professional, and I’m excited to see the final results!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Good experience with Bookemed

I had a good experience with Bookemed. They
listened to me, as I was so demanding. They gave me choices of different hospitals, allowed me enough time to decide, and guided me when I was confused.
Olha, the medical care coordinator, was my first contact. He guided me through the whole process and also gave me a choice of hotels close to the hospital.
I liked all the arrangements from the first time I contacted the medical coordinators to the last day I returned to my home country.
They were kind, good listeners and responded to my specific demands.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Best decision ever!!

This was the best service that I could have possibly found!! When we realized that my husband needed surgery, I knew that the US was too expensive, so we looked elsewhere. Bookimed popped up, and I immediately checked the internet for verification that it was actually really and not a scam- and let me tell you it was not, at all!
This was the best thing that we did for the planning of this surgery. They made everything so so smooth, all we had to do was buy our plane tickets, and they planned the rest. I never once had to get a taxi because this was included in the surgery package. The hospital that they arranged us with was high class and the doctors were competent, we felt safe and honestly not stressed or worried at all. The package even came with a hotel stay after the hospital stay. It was just all so thought through and needed when deciding to go to another country to get medical treatment. Did I mention that the price was sooo adequate!! We saved thousands upon thousands choosing to do this surgery in Turkey. Oh and we did some dental work while we were there bc why not plus it’s cheaper than the US without sacrificing quality.
I would choose to go this route in a heartbeat, it was a fantastic experience, and I recommend it to anyone who will listen!
Pro tip- get the shortest possible flight, it’ll be worth the extra $, I promise

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Bookimed made the process seamless and easy!

Bookimed made my experience relaxed and easy! The whole process was seamless from start to finish. My coordinator was very responsive and compassionate, I felt fully supported during the whole process. I was pleasantly surprised with how smooth everything went and would definitely recommend Bookimed!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Bookimed took care of everything

Bookimed took care of everything! From booking of to the amazing surgeon Dr. Ergin to assitance during my tip. Thank my best coordinator ,Stasy! She made sure I was always comfortable, helped with translations, and even got me extra compression garments. Stasy is truly the best! I'm so grateful for her kindness and support.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

I've scheduled my surgery for June 8th

I've scheduled my surgery for June 8th, so I can't provide a review just yet. However, everything has gone smoothly so far. My representative, Hanna, has been amazing, answering all my questions (and believe me, there have been quite a few!). I'm really looking forward to my journey and will share an update when I return.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Bookimed helped to reach out for my second medical opinion

Bookimed helped to reach out for my second medical opinion for my case and assist me fully in the communication and to ease the process they were with me from the beginning till the online meeting, appreciate their support and help and appreciate the Coordinator Dr. Maria who really helped and answered all my questions, want to thank Dr.Sven Negal from Germany

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Appreciate it really from bottom of my…

Appreciate it really from bottom of my heart ❤️… accept my best wishes and best regards with all respect to you Dr Maria for your cooperation and to the doctors that they reviewed my child case and also for this nice application 👍

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to communicate,they were so…

Really easy to communicate,they were so easy to talk to on WhatsApp. They gave me a few options which were above my budget and far from my hotel, but they were super friendly and accomadated to my budget and even found a hospital closer to my hotel. The whole experience was amazing, they booked the appointment with the doctor and everything was flawless. Would definitely recommend!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic service

Pathetic service! I submitted an inquiry over a month ago and have yet to receive a proper response. Despite multiple follow-ups from my side, all I got were automated messages assuring me that my request would be processed "as soon as possible"—only to be completely ignored again.

If this is how they handle simple inquiries, I can't even imagine how many issues I’d face if I decided to move forward with them. Extremely unprofessional and unreliable. I would not recommend this service to anyone.

1 April 2025
Unprompted review
US-UK.Bookimed.com logo

Reply from US-UK.Bookimed.com

Dear Aravind Reddy,

We are genuinely sorry for the frustration and disappointment you've experienced with our service. We fully understand how disappointing it must be to feel ignored despite your repeated attempts to get a response, and we truly regret that your experience with us fell so far short of what you should expect.

The issue you’ve encountered was a result of a technical problem on our side. Specifically, the medical need you inquired about isn’t currently listed on our platform, which meant we couldn’t provide the appropriate options or timely support. We can only assist with the medical services that are available on our website, and unfortunately, this created an unintentional gap in our communication.

Your feedback has brought this issue to light, and we are taking immediate steps to fix it.

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