boohoo Reviews 

Overwhelming positive reviews from friends and family. Deliveries are quick and caters for everyone in my family.

Great support from Kai. I couldn’t locate an order so used the WhatsApp chat service. Response was immediate and my query was resolved in less than a minute. Great customer service.

Firstly they took ages to deliver the items I ordered .. then they sent me an incorrect item which I then had a lengthy process to return .. that was 3 weeks ago .. the return tracker they sent me isn’t recognised so now I can’t even get an update on the return and NO REFUND RECEIVED .. autobot/messages are impersonal and repetitive and achieving nothing .. ORDER AT YOUR PERIL

Scam of a website. Their ‘customer service’ is a complete joke. They delivered one item of a 3 piece co-ord set and marked it as delivered. No contact phone number all done online with bots. Had to repeatedly send the same information over and over every single time a new ‘bot’ was assigned my complaint. They literally don’t care and go out of their way to frustrate. I am convinced it’s so you will just leave it and not push for your money back. Complete scam artists and I have no idea how they are getting away with this. Will never ever order from here again

Avoid Boohoo at all costs.

This has been one of the worst online shopping experiences I’ve ever had. Their customer service is completely incompetent. I was shuffled from one agent to another, forced to repeat the exact same issue multiple times because no one seemed interested in actually reading the previous conversation or taking responsibility. It felt like they were trying to wear me down rather than help.

To make matters worse, the sizing information is misleading. It’s not made clear whether the measurements are UK or US sizing, which led to ordering the wrong size. For a global retailer, that’s an unacceptable oversight.

Then comes the return process, which is unnecessarily difficult and frustrating. Instead of making things right, Boohoo puts the burden entirely on the customer with a return system that feels designed to discourage refunds.

Between the misleading sizing, appalling customer service, and ridiculous returns process, I have absolutely no confidence in this company. They’ve lost me as a customer for good.

Never again. Save yourself the frustration and shop somewhere that values its customers. Buyer beware.

I ordered 2 items from Boohoo. What I didn’t realise is that insurance and annual delivery is added automatically!! I honestly believe that if you are ordering online then you should be able to be rely on the fact that you are ordering from a reputable company and they should have their own insurance for lost items. This cost should not automatically be passed to the customer. If the customer wants additional security then they should be able to opt in. I think to add these additional charges automatically is not treating customers fairly. I have been back and forth with CS and they keep telling me about the third party insurance company they use. I have no interest in the detail of who they use. They need to change the policy and allow us to purchase it if we want it! CS have categorically refused to escalate my complaint. Stay clear of this company, they do not believe in treating customers fairly and their only line is to tell you it’s not refundable and you cannot escalate your complaint. I have questioned if they receive commission from the additional insurance to which they have not responded. I returned the items the same day I received them, based on comments I wonder how long my refund will take. I’ve lost approx £14 but I’ll take the loss rather than ever ordering from this company again.

By way of an update they have now refunded these charges to me. I have stated that I still standby the fact that these policies need to change so it’s optional for the customer. I’ve been told my feedback is noted.

Great customer services. Instant response. But my issue hasn't been resolved. Can someone from boohoo help me I've been waiting for my parcel supposed to be delivered last Thursday. Emailing back and forth but the issue hasn't been resolved.

Paid extra for next day delivery, it’s been a week and I am still waiting for my parcel. Tried to contact them but there’s only a bot giving the same answers everytime.

I got a refund on a gift card that expired and I tried to get an extension and was refused. Not happy, have lost over £17

I haven’t received myorder despite it showing delivered

Quick response via WhatsApp kai was very helpful

In November, I purchased two pairs of shoes from Boohoo using Klarna. I returned both items, but Boohoo failed to confirm the returns with Klarna. Klarna advised me to contact Boohoo directly to resolve the issue.
I first contacted Boohoo via Facebook Messenger on 16 December. Despite repeated attempts to resolve the matter, it took until 19 February—over two months—for Boohoo to acknowledge and resolve an issue that was entirely of their own making.
During this time, I had no choice but to pay the outstanding Klarna balance to avoid late fees or any negative impact on my account.
When Boohoo finally resolved the issue, I was disappointed to find that instead of refunding me for the returned items, they issued gift cards.
On 24 May, I attempted to use the gift cards but discovered they were no longer valid. I contacted Boohoo via Facebook Messenger and was informed that the gift cards were only valid for 90 days. At no point was I made aware of this expiry date when the gift cards were issued.
I requested that the gift cards be reactivated so I could use them immediately, but this request was refused.
The total value of the gift cards was £36.29, leaving me out of pocket despite returning the items correctly and following Boohoo's instructions throughout the process.
I am extremely disappointed by the level of customer service I have received from Boohoo. I have been a loyal customer for many years, but this experience has been unacceptable. I had to wait over two months for Boohoo to correct an error they caused, only to be left with gift cards that expired before I was informed they had a limited validity period.
Boohoo should seriously review its customer service processes. WhatsApp previously provided an excellent and responsive support service, but despite it still appearing to be available, I never received a response and was forced to communicate through Facebook Messenger instead.
As a result of this experience, I will not be shopping with Boohoo again, and I cannot recommend the company's customer service.

Kai was very helpful with my query about delivery. Hoping my order will arrive before the end of today🤞

Horrendous customer service, wrong items delivered, wrong colours, returned and money has yet to go into my bank, I have proof of return and nothing! I used to buy everything from boohoo and now I’m closing my account

Boohoo sent me the wrong item. I ordered a BLACK blouse, and got a ugly taupe skirt.
How hard can it be to tell the item your packing is the wrong colour?
They have been fast to reply though, but I do not want to go all the way to the library like they told me to print out a return label. Too much hassle overall for 237,50 swedish SEK (£18).
I will never ever order from Boohoo again.
My daughter thinks they have nice clothes overall,
but as they so desperately want the wrinkly £18/237,50 kr skirt back after causing this problem, she will not be allowed to order from Boohoo again.

No response or help from customer service despite over a dozen emails - Avoid this company - premier subscription is a joke and they still charge delivery and refuse to refund - one big con

Everything went smoothly and I contacted them they answered me in a minute and he was so kind (Kai) Tanks you

Absolute joke, this company has no interest in customers just leave us floating around the internet try to get in contact with a human being that can help with our extremely late item, with no traceable tracking. Only to be told by a bot that you purchased your items on Debenhams marketplace?? Well that’s not what was informed to me while I was making the purchase. I was under the impression that when I am on the app that l am buy from a shop all in one place. I’ve just got to face it that Debenhams has gone and the good service with it! Once my order does turn up I won’t be making any more purchases from this total sham again. Why don’t they just use their real name and and let people know who they are using and stop using the name they purchased. If I new what I know now I would not have entertained them. Just recived 2 items from 3 that I ordered on the 25th June. And the quality and size is not great. Really surprising as I normally purchase freay from shops when I need new bras. Normally never have a problem with this make. Need to send back, but the return slip has the three items on it so need to wait for the last item to be delivered. Unless one is missing as I have had no conformation of delivery yet.

My experience with customer service was fantastic, responded to my original email promptly with a detailed reply & what they stated happened. I cannot fault it & found it very refreshing.

Absolute scam.
I’ve used boohoo at least 10 years and the last year it is a pure scam.
Items advised as co ords are not.
Nothing looks like the image.
Charged for there false advertising avoid at all costs. Use SHEIN.