Overall a good option for finding houses in Denmark. Many owners ghost you or reply much later, but I ended up finding my apartment in Aarhus here. Scammers do exist on the site, and I came across... See more
Company replied
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See what reviewers are saying
There are many options on your website, and I was able to find an apartment very quickly. However, the options are generally quite expensive.
Company replied
The app is great, to be honest, I have no complaints about the website and how it functions. It's aggressive with notifications/emails by defaut, however I think that's actually necessary in Copenha... See more
Company replied
The best portal with verified landlords - no scammers. I like how the platform also allows streamlined contract-signing process. What could be better is to mark property as rented out (and removed fro... See more
Company replied
Company details
Written by the company
BoligPortal er Danmarks største online portal for lejeboliger. Siden 1999 har vi sat udlejere og lejere i forbindelse med hinanden og hjulpet hundredetusindvis af danskere videre til et nyt hjem. Vores kundeserviceafdeling sidder klar ved telefonen og/eller tasterne hver dag kl. 9-21 for at hjælpe dig, hvis du har spørgsmål. Vi svarer også alle anmeldelser her på Trustpilot, da vi sætter pris på al slags feedback og altid tilstræber en konstruktiv dialog på baggrund af vores brugeres oplevelser, succes'er og udfordringer. Som du kan se under "BoligPortal aktiviteter" længere nede på siden rapporterer vi meget få anmeldelser - og altid kun hvis de efter vores skøn strider imod Trustpilots retningslinjer. Ønsker du at komme i direkte kontakt med os, kan du se vores kontaktoplysninger herunder.
Contact info
Paludan Müllers vej 40B, 8200, Aarhus N, Denmark
- 70 20 80 82
- info@boligportal.dk
- www.boligportal.dk
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BoligPortal
Hej Anne
Mange tak for din positive feedback.
/Malou, BoligPortal
Landlord does nor reply soon i took sub…
Landlord does nor reply soon i took sub for only 24 hours next day they automatically deducted 399kr as a 1 month subscription without any information the website is like scamming other might be genuin but this system is trash auto deduction is very bad you should be given choice to re subscribe not to auto sub trashh very trash system
23 February 2026
Unprompted review
Reply from BoligPortal
Hi Diwas
All our services are subscription based, which we state multiple time during the sign-up + in the e-mail sent to you right after the initial payment. We even state the date and time for the first renewal exactly to help you cancel in time, if your do not want to continue. However, home search in the capital area takes more than 24 hours.
/Malou, BoligPortal
waste of time and money..I paid 399 kr…
waste of time and money..I paid 399 kr for 2 messages that I didn't even get a reply to..I wrote to 3 apartments, 2 of which I didn't even get a reply..Don't waste your money paying because you don't get a reply. Many ads I don't even think are valid are just posted, its just the subscription is paid
23 February 2026
Unprompted review
Reply from BoligPortal
Hi Marius
I am unable to find a current profile on BoligPortal matching your name, for which reason I just requested that you state the e-mail for your profile in the internal system for Trustpilot, so that I can investigate further regarding your specific case.
Otherwise, you are more than welcome to contact us directly at info@boligportal.dk. We look forward to here from you and help you further.
/Malou, BoligPortal
It’s a scam I choose 29 kr one day use…
It’s a scam I choose 29 kr one day use and they kept charging me 399 kr every month it’s a scam one day use mean one day use why would you charage me monthly ?
9 January 2026
Unprompted review
Reply from BoligPortal
Hi there
I managed to find your personal profile through an e-mail matching your name here on Trustpilot.
You signed up for our subscription on 9th of January and cancelled it on Monday, the day after the latest renewal.
We do not sell one day access separately! You can pay for just 24 hours, however it requires that you cancel your subscription within those first 24 hours, by which your access automatically expires after this initial period runs out. This also included that you will not be able to continue conversations with landlords through the inbox due to the limited access content of the initial, short period. Once you pay for at least one full access period, you still have access to all existing conversations and can follow up with the landlords in your inbox, even after the subscription expires.
/Malou, BoligPortal
Reply from BoligPortal
Hi Rasmus
Thank you very much for your kind feedback.
/Malou, BoligPortal
Good and well coordinated platform for…
Good and well coordinated platform for finding an accomodation in Copenhagen, i recently found a place through this platform
19 January 2026
Unprompted review
Reply from BoligPortal
Hi Qamer
Thank you very much for your kind feedback - and congratulations on finding your new home.
/Malou, BoligPortal
I was set up with 61 days subscription
I was set up with 61 days subscription, I didn't knew about automatic renewal.
I got the accommodation through Bolig portal with in 20 days.
But I received another charge today 10 pm.
I immediately cancelled, and requested refund, yet to hear from them.
This is not good ,they should send reminder of renewal beforehand, otherwise it is designed for people who miss the auto renewal part.
I hope they would refund
12 January 2026
Unprompted review
Reply from BoligPortal
Hello S T
I am sorry that you have missed the stated deadline for cancelling your subscription. We do announce this on your profile as well as in the confirmation sent by e-mail right after you signed up.
In the sign-up flow we mention several times that you are starting an ongoing subscription which will renew until you cancel the subscription yourself. Cancelling within the stated deadline, however, remains your responsibility..
/Malou, BoligPortal
Provides candidates very quickly
Was very efficient and has an easy interface.
9 January 2026
Unprompted review
Reply from BoligPortal
Hi Ulf
Thank you very much for your kind feedback.
/Malou, BoligPortal
Legal Scam
Good product, but they scam you with the 24-hour access option. They will charge you 400 DKK when your 1-day access for 30 DKK runs out, and when you complain, they will just say that you should read the fine print :)
When half of your reviews claim that you're a scam and got 2.7 stars on google, it's not your customers' fault. It's a deliberate way of ripping people from their money by tricking them.
Unfortunately this is BoligPortal's business model and they won't even own up to it.
16 December 2025
Unprompted review
Reply from BoligPortal
Hi Máté
We have already been in contact here last month, so I know, you received information regarding the subscription you signed up for.
I recognize, you are not the only one to have missed the information regarding our subscription or who forgot to cancel in time, but the information is not hidden in the fine print, it is repeated throughout the sign up process as well as in the e-mail sent right after you signed up.
But as far as reviews go, 3 of every 4 reviews here on Trustpilot are positive, all representing customers who used our service. Would I rather have only positive reviews? Of course! But I know that, in general, we consumers review to complain, not to praise. So the fact that we actually have an overweight of positive reviews says more than the negative reviews from some customers.
/Malou, BoligPortal
Very expensive
Very expensive, and very bad program
Low chance to get answer from them!!
16 December 2025
Unprompted review
Reply from BoligPortal
Hi Ghaith
I find one recent subscription matching your name, signed up for our 24 hours limited access, which only allows you to search for accommodation within those 24 hours, when you cancel the subscription within this timeframe.
This does not give landlords the best option to reach out in time and offering you a viewing of their vacancy, but is more meant as a short introduction to our services, before you continue with the regular subscription.
Let us know, if we can guide you in any way, You can contact us at info@boligportal.dk
/Malou, BoligPortal
Disappointed
My experience with BoligPortal is negatively impacted by its extremely aggressive pricing policy whereby you automatically renew the biggest and most expensive package. Of course, landlords don't respond within the acquired period, so you need to buy more time on the platform.
Just wanted to follow up here after BoligPortal's reply: The claim that I can "continue existing conversations with the landlord after the subscription expires" is unfortunately false. I received a reply from the landlord 3 days after I wrote on a flat, but the reply is blurred out until I pay for more time on the platform.
Final update: Yes, they got in touch on Monday. Unfortunately I would need to pay 399 DKK to see the reply which I find outrageous. Thank you for clarifying how your business model works.
12 December 2025
Unprompted review
Reply from BoligPortal
Hi Magnus
I am unfortunately not able to find your profile based on your name here. I have asked you to fill out more information through the Trustpilot platform, so I can reply to your specific situation.
All seeker products are subscription based and will renew, until you cancel them. However, whether you can continue existing conversations with the landlord after the subscription expires, depends on if you have limited (24 hours) or full access.
Update: If you are unable to continue the conversation, this means that so far you only paid for limited access (the first 24 hours). Before you sign up to the package, we explain that "limited access" means the inbox will close upon expiration in case you cancel within the first 24 hours. By having two main subscriptions, which renew every 28 days or every two months, you decide for how long you want to search. The 24-hours limited access is a one-time offer for new customers, so you try out our services before the first full payment, and cancel in case you are not convinced to continue paying for your search. It is not meant for you to contact a lot of landlords, cancel and then continue the conversation for free for weeks after.
We are not involved in the dialogues between landlords and seekers. Our messaging system works just as any other with instant delivery towards both parties. How fast the landlords reply often depends on, how long in the process they already are, and whether you are among the first candidates to see the vacancy.
Thank you for adding your profile information, so I am able to check up on your specific case. I can see that you signed up Friday and contacted one landlord before cancelling the subscription later same day/evening. The landlord, representing a company, replied on Monday morning with details of how to plan a viewing with the current tenant, but yesterday updated to status as by then they had already found a new tenant for the place. All timing is within the normal frame, since professional landlords usually do not reply over the weekend, nor is it expected that all seekers get reply the same day, as they often have various vacancies advertised at the same time.
Feel free to reach out to us, if you wish a more specific review of your search and outcome.
/Malou, BoligPortal
Absolutely worth the membership
Absolutely worth the membership. Highly recommended
6 December 2025
Unprompted review
Reply from BoligPortal
Hi Andrew
Thank you very much for your kind recommendation.
/Malou, BoligPortal
We did find an apartment using this…
We did find an apartment using this service. I am a little disappointed with the abonnement. There is no warning about when the money is going to be taken from your account. When you are searching for a place to live or are in the middle of moving and have a lot on your mind it would be a kind thing to send a reminder that in for example 2 days we will take the money for the renewal of the abonnement. Otherwise you spend 399 for something you are not going to use at all.
7 December 2025
Unprompted review
Reply from BoligPortal
Hi. Kat
Congratulations on finding your new home.
Regarding the subscription, we inform you in the confirmation sent right after the first payment, when the first renewal will take place. Same information is always stated on your profile under "Subscriptions" with date, time and a countdown towards the next renewal or - after cancelling - the expiration of your subscription. You can cancel at any time before the stated deadline without loosing your paid access and without being charged for further periods.
We send thousands of e-mails every day, with search agents and replies from landlords, for which reason an e-mail with reminder would easily disappear in the crowd. With the deadline clearly stated on the profile as well as in your first e-mail, it is easy for you to set your own reminder witihin the timeframe that best suits you.
/Malou, BoligPortal
Well organized but very expensive
I started my subscription last week and had many responses and a few viewings already. I got lucky and found a place now and the process was relatively easy. However, I believe the price I paid for a one month subscription is TOO MUCH.
4 December 2025
Unprompted review
Reply from BoligPortal
Hi Letizia
Congratulations on finding your new home so fast.
/Malou, BoligPortal
BoligPortal works super well for me. Easy and efficient.
BoligPortal works super well for me. It's easy to use and I always get a lot of relevant replies.
4 December 2025
Unprompted review
Reply from BoligPortal
Hi RT
Thank you very much for your kind feedback.
/Malou, BoligPortal
A shameful business model
As many others have reported, I have been extorted for paying the membership renewal after asking to cancel and refund my membership payment since I stopped using BoligPortal months ago, and simply forgot to cancel as we have a newborn. Honest mistake. Every other service provider has always given me the refund if I am not satisfied with the product or am not using it. No big discussion, asking for a refund is every customer's right. BoligPortal should seriously changing their policies, as I will never again dare pay for their subscription in the future, knowing that they are just looking for my money and not a loyal customer.
I am not the only one this happened to, all my friends I've shared this with have a similar experience. Not ok. By EU regulations, one has the right to return a good/service or cancel a membership within 14 days minimum, no questions asked. And yes, that should apply to subscription renewals as well. BoligPortal, claiming that your policies are something that IS NOT within EU regulations DOES NOT justify it.
I would report you to Customer Protection authorities on the EU level if I didn't have a newborn, as I said, so I have zero time to pursue my 499 kr. But I did find the time to write this review to warn others not to use BoligPortal. Especially as a renter, why do I even have to pay? Charge those who rent and profit from your portal. I truly wish your competitors destroy you in the market, as the way you do business is not fair, and it is not by EU standards and regulations, just trying to extort money and justify the theft by some terms and conditions that should not be that way to begin with. And customer service is far from polite.
A shameful business model. You will not make it far on stolen subscription money that users don't want to give you. You would get further by having subscribers who feel comfortable coming back whenever they need your services. I would gladly pay when I use BoligPortal. This way, never again.
3 November 2025
Unprompted review
Reply from BoligPortal
Hi Andrea
Congratulations on your newborn. It is a wonderful and at the same time super stressful time where the inner and outer worlds not always match.
I can see from your history at BoligPortal that you have also previously used our platform a few years ago - and also requested a refund based on not cancelling on time back then.
I understand in your current situation that our rejection of your request seems harsh - I do! - In the bigger picture, though, we honestly set up and manage our terms to maintain a fair treatment of all customers. And in the bigger picture, it does not seem fair that some users get to bend the terms while others follow through.
Regarding the business model, you are in your right to prefer another set up. And I know in other EU countries, the seekers get free access while the landlords pay up to first month's rent in commission to find a new tenant - which in the end is charged for that tenant as higher rent, because landlords are also running a business. This is not the way of most rental platforms in Denmark, of which BoligPortal is the largest and oldest. We actually run a freemium model for both landlords and seekers, meaning that both get some features for free while others require payment, and landlords can pay for seekers to contact them without a subscription.
I don't know how the right to withdrawal is implemented for ongoing subscriptions in other EU countries. However, according to Danish law and the guidelines from the Danish consumer rights authorities, the right to witdrawal is valid for the first 14 days from the initiation of a subscription, meaning the first 14 days after the first payment.
A company can ask the customer to forfeit this right to witdrawal by actively accepting this will happen in the case of using the service within those first 14 days. We do include this step in our sign up process, since otherwise all customers could basically sign up, use the service for 13 days and then ask for a refund, which would not be a sustainable business.
I am sorry that we are unable to meet your expectations and I still wish you and your new family well.
/Malou, BoligPortal
Free, intuitive and high exposure
Easy interface, highly customizable posting, free value-adding services (e.g., contracting tool), great exposure
22 November 2025
Unprompted review
Reply from BoligPortal
Hi Tobias
Thank you very much for your kind feedback.
/Malou, BoligPortal
Amazing Experience
I loved the follow-up I received from the very beginning, the highly accurate recommendations, the customer service, and how detail-oriented they were throughout every part of the process. All of this makes you feel like you’re having a truly special experience.
10 November 2025
Unprompted review
Reply from BoligPortal
Hi Marvin
Thank you so much for your kind feedback.
As far as I can see, you have been offered a home. If you hereby finished using our website, I kindly remind you to cancel your subscription before next renewal date, 24 Nov. You can cancel by yourself when logged into your account, or by writing us at info@boligportal.dk.
/Malou, BoligPortal
Quite easy to navigate the portal and…
Quite easy to navigate the portal and set up for a non-danish speaker as portal is also in Danish. Had over 100 applicants for my apartment. The standard rental
Contract is only in Danish which is not easy to navigate unless you get translation help. This would be useful to have in English as the tenant is also a non-Danish speaker.
6 November 2025
Unprompted review
Reply from BoligPortal
Hello David
Thank you very much for your kind feedback, also regarding the contract builder, which I will pass on to our product team.
/Malou, BoligPortal
Reply from BoligPortal
Thank you very much, Diego :)
/Malou, BoligPortal
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