Bohomoon Reviews 

Very a helpful experience couldn’t be more helpful with my queries
Many thanks again

Ordered a ring goodie bag and loved it but it was too small, requested to exchange, presumed this would be an exact exchange just bigger sizes, i couldn't find any information to confirm and took the risk.

Exchange went quite well and received new sizes but rings were totally different and not to my taste and size still slightly off, i was in the 14 day return period and used the order number to try return but it kept saying i was out of the 14 days return period (I wasn't)

I have exhausted all methods to try and get in touch with the customer service team, its like pulling teeth, Robot replies on emails asking me to email the same email I'm emailing for assistance, then told i would hear from someone and eventually i have been emailed by Jasmine on Monday to say they will assist, emailed back and again radio silence????

Need to put the same effort into customer service as those Tik Tok selling lives you have running all day!
*Who also if you ask or query just ignore the comments, only interested in sales.

I returned a bracelet as I bought the wrong size by mistake. I asked for store credit but it hadn’t come through to my email. I messaged Bohomoon and they said they’d look into it. It transpired that it was sent to an old email address that I don’t have access too anymore. Not long after, they sent it again to my current email account. Excellent service and very understanding - what a great company! I’m excited to use my store credit to buy the right sized bracelet and will also spend more on their lovely items as they are gorgeous and their understanding of customer service is so refreshing 😊

I ordered 2 items in the £10 sale, one a pair of earrings which are fine and look more expensive than £10 but the ‘ball necklace’ I bought although listed as size 45cm is very small and more like a choker. I have reached out to customer service as I can’t see how to exchange the necklace for a longer length and have had no response. I think due to their delay in response I will end up being outside the 14 day return period but this necklace is of poor quality and more like a choker than a necklace.

I’ve ordered once from them and I was sooo happy with the quality, and the fact I can go into water with them, that I influenced my friends into ordering some for themselves too. However, I had already moved to Bulgaria so I was pleasantly surprised that they do deliver there too! There was an issue where a charge in the delivery was put wrong so I reached out over WhatsApp on Friday late afternoon and got a response on a Saturday. By Sunday I had a discount code that covers the delivery issue. I am very pleased with both their product and their customer service so I would highly recommend them. My pieces from a year ago have not changed even a little bit. Durable, water proof and really cute!

Absolutely beautiful jewellery. Just ordered another 3 necklaces. The quality is fantastic. I wear my necklace in the shower and it’s not tarnished in the slightest. Still looks good as new and I’ve had it absolutely ages. Won’t buy jewellery anywhere else.

I bought a few rings on the £10 sale and can tell you the quality of these rings are unmatched. They don’t tarnish, completely unbothered by being scratched on gym equipment. Also I had to have one cut off because I injured my finger and it went swollen, this ring broke 3 fire service ring cutters so if that doesn’t tell you the quality I don’t know what will. 10/10

lovely bracelets i had a small issue with one of them and the customer service team came back with an hour and sorted the issue very efficiently!
will be ordering again! highly recommend

Placed an order on 11/08/2026 but accidentally used the wrong payment card. Within minutes of placing the order, I tried to cancel it, but the cancellation button wouldn’t work.

I immediately tried calling, but their voicemail was full and wouldn’t accept messages. I then contacted them via email. Customer service acknowledged that it appeared to be a technical issue and said they had escalated my case to their customer service team, who would contact me shortly. To date, no one has contacted me. I sent a follow-up email this morning and still haven’t received a response.

They state that orders can be cancelled within 30 minutes, as after this point the warehouse may start processing them. However, I tried to cancel the order within minutes and was unable to do so due to a technical issue. Even more frustratingly, the order still hasn’t been dispatched, despite their stated 1-day dispatch time.

I purchased some beautiful earrings but unfortunately the backs were too small for me to grab which resulted in me losing them. Customer services sent me a store credit code to use so I could buy something else which I thought was extremely kind.
The Jewellery is absolutely stunning. Ive bought necklaces, rings, bracelets and earings and all of them are the highest quality.I like to wear my jewellery long term without taking them off so the fact they are waterproof is excellent.

I love this company, really lovely jewellery at very reasonable prices, I’ve received a number of various bangles, bracelets , anklets & necklaces & all still in new condition even though I’ve not taken them off ( not all worn together) but worn whilst in the shower & swimming.
One order I placed , one of the items was unavailable & I received a call asking if I’d like to have a refund or pick something else, I chose a refund & received it within a couple of days. Great customer service. Will definitely order again .

I bought the Elizabeth bracelet and noticed it was very fragile. Within 3 weeks of wearing it, it’s snapped and fallen off. Can’t be fixed.
I reached out to Bohomoon who have barely responded despite telling me I’d have to reorder.
I’m very unhappy.

Edit: bohomoon sent me a gift card to purchase a new bracelet. Within days this new one has also broken. I am hugely disappointed.

I bought some items from Bohomoon and all I can say is that they are stunning! Unfortunately I had to send two rings back because even though I used the ring sizer they were too big, but Bohomoon didn’t have a problem, they just exchanged them for me! And I’m looking forward to receiving them back.
If I could I would give Bohomoon 10 stars, their jewellery is exceptional!

Disappointed. I bought large hoops which weren’t even that large. Earrings were really heavy and hurt ears after 5 mins of wear. Looked ok but other earings with promise of not needing to take off for showers were more comfortable.

The jewellery from this brand is absolutely amazing quality. I have ordered many pieces from them over the years and I’ve always been happy with every thing I’ve received. The customer service is also amazing, when I had an issue with a faulty item I contacted BohoMoon and they immediately helped me and resolved the issue. A great company, with fabulous products and a lovely team. Thank you!

I have ordered many times previously and been happy although this time unfortunately not. I ordered 3 pairs of earings with screw backs, 1st problem is the are so long!! Unlike the butterfly backs where you can push them shut as then length wouldn’t matter, definitely a design flaw on these as the screw back ones id purchased from them were a perfect length and actually sat in my ears perfectly rather than hanging down once done up.
Secondly the back has come undone after 1 day of wearing them to which I thought oh well I’ll use the back of one of my old pairs from the same company and it doesn’t fit.
Overall just slightly disappointed this time which is unfortunate as found them great before and would now put me off ordering again

Whilst the products look lovely I'm disappointed that there wasn't any honesty in the product description of the "pearl" ring. It's plastic. The second ring the gold colour looks cheap,.it's very orange. Both rings are different in colour. They've only just arrived so I'm unsure how long they will be untarnished but I'm currently disappointed.

Jewellery you can trust when it comes to quality.

It has arrived in an amazing condition! packaging is lovely and the little extra bits are nice! the quality seems to be good which i shall test after everyday use and i will 100% be ordering from here again, this will be where i get all my everyday jewellery from! thankyou.

Terrible customer service - 2 products broken / faulty and they want to give me a store credit, no thanks! I’ll be charging back via my bank. They asked to send photos which I have done, couldn’t even be bothered to look at them clearly…. Avoid!