BodyLogicMD Reviews 

1,018
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

My phone calls were recorded for response but never heard from Body Logic. My entire medication order was taken off auto ship when I requested that only one be removed. Finally, after repeated calls s... See more

Company replied

Rated 2 out of 5 stars

After three months, I don't see much difference in feeling better yet. It seems that a patient is supposed to figure out what strength of medications to try month to month to find the sweet spot. I... See more

Company replied

Rated 3 out of 5 stars

I love Dr. Cooper and appreciate how much time and interest she spends with me. However, I am so unimpressed with the larger machine of Body Logic. I don’t feel like a valued client at all. Testing pr... See more

Company replied

Rated 5 out of 5 stars

I’m very pleased with my experience. There was an appointment mixup initially but I emailed my concierge Nina Friscia and she took care of everything, immediately! I met with my doctor via Skype yeste... See more

Company replied

Company details

  1. Doctor
  2. Fitness and Nutrition Service
  3. Pharmacy
  4. Wellness Center

Information provided by various external sources

BodyLogicMD is a Network of Physicians Specializing in Bioidentical Hormone Replacement Therapy (BHRT). Resolve Hormonal Imbalance, Low T & Menopause Symptoms.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(1,018)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

This new system is not working

My doctor is so wonderful and has done so much to help me, I would give her and her office staff 5 stars. The BodyLogic MD is a different story. The old system for managing supplements, medication, appointments was easy to use, sent reminders about supplements being shipped and allowed me to manage my orders online. Since the new system, I have so many problems, have to call in endlessly, and still after all that time and effort my orders are still a mess. I no longer get reminders. My order in split into multiple separate orders and I get charged $10 for each one that is under $100, even though they ship on the same day to the same address. No one is able to change it into one order, not the doctor's room, not the call center. I am unable to change anything about the order or put just one supplements on hold, I have to call in for everything. I have no idea what the prices are. No longer do I get paperwork in my orders, they arrive with nothing. A supplement in a box, that's it. No where online is there a price. Money is just deducted from my credit card and I have no idea what for. Extra shipping charged whatever, and I have no idea.

14 July 2021
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Reply from BodyLogicMD

Clair, we are very sorry you are dissatisfied with your experience. This is not the reputation BodyLogicMD strives for. We want to make sure you get connected with the appropriate team member to rectify this situation. Please contact us at your earliest convenience at (800)595-0538 or email customerservice@bodylogicmd.com so we can move forward with getting you the help you deserve. If you require further assistance please reach out to me at PatientRelations@bodylogicmd.com. Thank you for the opportunity to make this right.

Rated 5 out of 5 stars

Staff always friendly & all my…

Staff always friendly & all my questions were answered. Thank you!!

14 July 2021
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Reply from BodyLogicMD

Ron, making our patients happy is what makes us happy. We appreciate your positive review!

Rated 5 out of 5 stars

All I knew is my body was not up to…

All I knew is my body was not up to fixing me. I found out that I used up my juice and I was helped to start filling my juice up. Bravo

14 July 2021
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Reply from BodyLogicMD

Nina, we really appreciate you taking the time out of your day to share your experience with BodyLogicMD. We are grateful for patients like you!

Rated 5 out of 5 stars

The staff is very friendly and…

The staff is very friendly and professional.

14 July 2021
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Reply from BodyLogicMD

Pamela, thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Dr Donohue

Dr Donohue, Jackie and staff are extremely caring, knowledgeable and provide an excellent customer experience!

14 July 2021
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Reply from BodyLogicMD

Rebekah, thank you for the great review! We’re so happy you shared your experience and can’t wait to see you again. Until then, we’re here if you need anything.

Rated 5 out of 5 stars

Excellent care taken. Long term patient of Dr. Porzio

I have been a patient of Dr. Porzio for many years and BodyLogic changed my life. I have never felt healthier or more balanced physically and emotionally. He and his staff take excellent care of their patients and I would highly recommend them and do to anyone!

14 July 2021
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Reply from BodyLogicMD

Carrie, thank you for the great review! We’re so happy you shared your experience and can’t wait to see you again. Until then, we’re here if you need anything.

Rated 1 out of 5 stars

Test results with my doctor were more…

Test results with my doctor were more helpful and not as expensive

14 July 2021
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Reply from BodyLogicMD

Polly, after reading your review it seems you felt our pricing was too high. BodyLogicMD is not the least expensive option for bioidentical hormone replacement, nor the most expensive option. We take pride in our network of practitioners which offers the most highly trained practitioners in the field and also offers comprehensive treatment for each individual. We hope you make the decision to continue to invest in your health and give us an opportunity to prove it’s worth it.

Rated 5 out of 5 stars

I give the office staff and Dr

I give the office staff and Dr. Santana 5 stars. They are wonderful and take their time with me. All my questions are always answered.

As for the department that ships the supplements I give them a big FAT ZERO. The boxes that the daily supplement packets are in are NOT shipping boxes! They are a box for home use with the packets.....My box for June was shipped FedEx and when I received the box the shrink wrap was opened and the contents were gone and, replaced with a dirty 1/2 bottle of ibuprofen and the box was taped back up! I have a huge issue with this as they print my full name on every packet that would be 60 packets. So who ever stole the supplements has my full name and address. I would think printing a name would be a HIPPA violation. I asked to have the person in charge of that department to call me on 2 different occasions...I never heard from him! I did speak to someone in that office, and I explained my concerns, that I did NOT want my name on the packets anymore and that the supplements need to be shipped in a shipping box, it's common sense!! I just received another box 2 days ago and NOTHING has changed! It was shipped the same way, my name is on all the packets!!! NOT HAPPY! Obviously no one took me seriously or my concerns! My identity could be stolen because of the way you ship things. If this should happen my attorney will be in touch with your company! Your shipping manager should have called me but obviously chose NOT to. I know for a fact he was aware of my situation because, when I went to see Dr. Santana I took the box I had received with me, pictures were taken and sent to the medical director while I was standing there. I also previously had sent pictures 2 days before! I recommend the company revaluate the shipping method as well as printing patients names on the packets. I also recommend you retrain the shipping manager as far as his customer service skills are concerned, he has NONE!

14 July 2021
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Reply from BodyLogicMD

Beth, we are very sorry you are dissatisfied with your experience with our shipping department, they have been notified of your concerns. We work hard to meet our patients expectations, and we’re sorry that we missed the mark with you. If you have any additional issues that you would like to share, please email PatientRelations@bodylogicmd.com. Thank you!

Rated 5 out of 5 stars

Fine service

Fine service, easy scheduling, no issues

14 July 2021
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Reply from BodyLogicMD

Ben, it is our goal to provide quality care to each and every patient we serve. Thank you so much for the positive feedback.

Rated 5 out of 5 stars

Dr. Elk Cooke and Nicolina

I have been a patient of Dr. Cooke’s for years now. She is very great helping me with my healing. She takes the extra time to listen and just very helpful and caring. Nicolina is always there to help with any issues also. She is awesome too.

14 July 2021
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Reply from BodyLogicMD

Linda, thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 1 out of 5 stars

This was my 3 call on the same issue

This was my 3 call on the same issue.
I will call my CC company to credit the charges.

14 July 2021
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Reply from BodyLogicMD

Catherine, we are very sorry about your experience, this is not the reputation BodyLogicMD strives for. If this issue has not been resolved as of late, please email me at PatientRelations@bodylogicmd.com so that you can get the assistance that you deserve.

Rated 1 out of 5 stars

I was pushed into a treatment that was

I was pushed into a treatment that was, later, found not suitable to me. The doctor wanted me to ask for reimbursement and pay her the right treatment. By the way, the doctor is cold as an ice cube!!! When I got my refund, a third what I paid it was just a relief to leave!!!

14 July 2021
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Reply from BodyLogicMD

Renata, I noticed in your review you mentioned that your interaction with your doctor was not satisfactory. Our goal is to provide quality care to each and every patient we serve, and I apologize we did not achieve that standard for you. If you are willing, I would like to discuss your experience. Please contact me at PatientRelations@bodylogicmd.com, we appreciate all patient feedback and are constantly striving to elevate the patient experience.

Rated 5 out of 5 stars

The experience was great I was able to…

The experience was great I was able to get my test results sent to me everybody was nice helpful when I had concern about the medicine and route seemed like it had been running a little late they were right on it checked into it make sure that it was being delivered and wasn't lost so I really have no complaints everything went great I appreciate their help and their assistance wish the cost wasn't so much but in a sense I kind of understand that it is a lot of work. It would also be beneficial if they took insurance but I have been on my medication now for a week and I'm hoping to see great results.

14 July 2021
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Reply from BodyLogicMD

Marsha, Thank you for the great review! We’re so happy you shared your experience and can’t wait to see you again. Until then, we’re here if you need anything.

Rated 5 out of 5 stars

Best in the business

Dr Porzio is the best in the business, he's incredibly knowledgeable, very professional, and actually cares about his patients.

14 July 2021
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Reply from BodyLogicMD

Justin, thank you so much for your kind words about Dr. Porzio. We really appreciate you taking the time out of your day to share your experience with BodyLogicMD. We are grateful for patients like you!

Rated 5 out of 5 stars

I like the changes made to the…

I like the changes made to the collection kit. I trust the results more because of the day 2 morning collection tube. I like having the option for a virtual consult.

14 July 2021
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Reply from BodyLogicMD

Betsy-Jo, thank you for sharing your positive experience with your collection kit. We appreciate all patient feedback and are always striving to provide the best service to our patients.

Rated 5 out of 5 stars

Professionals!!!

Dr. Grossman and his staff have been very attentive to my health over the years. He studies my blood work and has made wonderful recommendations that work for me!!!! I’m 72 years young thanks to BodyLogics.

14 July 2021
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Reply from BodyLogicMD

Rick, making our patients happy is what makes us happy. We appreciate your positive review!

Rated 3 out of 5 stars

Overall I am pleased with the new…

Overall I am pleased with the new portal. I do not like the fact that if you have multiple medications you cannot hold one of them. It's all or nothing. Very inconvenient.

14 July 2021
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Reply from BodyLogicMD

Janice, thank you for taking the time to leave a review, we appreciate all patient feedback and are constantly striving to elevate the patient experience. We are aware that the ordering process has changed with the implementation of our new system, but rest assured we currently looking to improve the ordering process for our patients. Thank you again for leaving us a review!

Rated 5 out of 5 stars

12 years and going strong

I've been seeing Dr. Schultz for about 12 years. I am now 70 and people guess my age as around 55. I feel great and don't plan to stop the bio identical hormone replacement anytime soon. Thank you BodyLogic MD.

14 July 2021
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Reply from BodyLogicMD

Wow Deb! Thank you for this positive review. We at BodyLogicMD continue to work hard to serve our patients to the best of our abilities.

Rated 5 out of 5 stars

I love Dr Donohue at BodyLogic

I love Dr Donohue at BodyLogic. I have been a patient for 11 years. The bio-identical hormone therapy is outstanding and really improves my quality of life. I highly recommend BodyLogic.

14 July 2021
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Reply from BodyLogicMD

Katie, serving our patients is why we exist. We are so happy you have shared your positive experience with Dr. Donohue and BodyLogicMD. Thank you!!

Rated 5 out of 5 stars

My visits with Dr. Archer

I have been seeing Dr. Archer for several years now. She always takes the time to answer any questions that I may have, explains what and why we are doing what we are doing, and she listens to me.

14 July 2021
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Reply from BodyLogicMD

Patti, you have just made our day! We strive to go above and beyond for all of our patients and we are thankful for loyal patients like you.

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