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Boden UK Reviews 76,383

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 20,573 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products and the vibrant colors and designs. Customers consistently find the clothing to be true to size and well-fitting, making purchases satisfying. The ordering process is described as easy and efficient, with many appreciating the quick delivery and smooth handling of their parcels. Additionally, the return policy is highlighted for its ease and prompt refunds, which adds to a positive shopping experience. However, some customers also noted issues with the chosen delivery couriers, particularly Evri, which led to delayed or undelivered parcels and complicated refund processes. A few other people also felt that the quality and cut of some items, especially petite cotton dresses, had declined, and some received items with manufacturing defects like unsewn seams or cuts in the fabric.

What people talk about most

Product

Consumers find product to be positive, consistently praising the excellent quality of the clothes, vibrant... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of clothing,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders, with many finding... See more

Return policy

Customers had positive experiences with the return policy, finding the system clear, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more

Rated 5 out of 5 stars

Boden is on trend with fashion. The colours in all clothing are vibrant. Their website soo easy to navigate. No issues with any returns. My favourite fashion site for all my clothing. Outstanding... See more

Rated 5 out of 5 stars

They were very thorough from start to finish and very efficient everything ran smoothly and I had my parcel quickly . I cant fault the quality of Boden , having not bought this brand before , I had to... See more

Rated 5 out of 5 stars

Quick delivery - although Evri is not a good choice of courier as parcels are not delivered with care. Nic, good quality top and quick refund on rejected items

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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Rated 2 out of 5 stars

Sad buy…

I thought the quality of the cloth used on the tee shirt was very poor, not what I would expect from a company like Bowdens. The fit was fine but when I tried it on the cloth felt rough against my skin.

14 May 2026
Rated 4 out of 5 stars

Service was great but a bit disappointing.

Service was great. Fit not as good as usual as the tongue keeps moving to the sides causing rubbing where it folds and kinks. Inside fabrics is slippery. I’m an overseas buyer so photograph made the colour look more black than dark green. I wanted black and pink. A bit disappointed this time. Gill.

5 May 2026
Rated 3 out of 5 stars

I love Boden clothes

I love Boden clothes I have been a customer for many years however I am not impressed by my experience with the accounts dept My order was charged in full less one small item then when that item was delivered I was charged in full again so still after complaining the amount is still pending so blocking my credit card and to make matters worse I was told I must pay the small amount separately before I would be allowed to make another purchase

8 May 2026
Rated 4 out of 5 stars

Good service

I really like the striped jeans, but the blue is slightly brighter than I had thought. Arrived the next day after I put in the order and that was not special delivery, so very pleased

15 May 2026

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