Boden UK Reviews 

76,420
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 18,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their distinctive and stylish designs, vibrant colors, and durability. Many appreciate the ease of placing orders and the quick delivery service, with items frequently arriving swiftly. Reviewers also find the sizing reliable and the overall ordering process smooth and efficient. However, some customers experienced issues with the return policy, noting difficulties with refunds or the cost associated with returning items that didn't fit. There were also occasional complaints about the quality of certain items, such as unsewn seams or damaged fabric upon arrival, and some found the payment system confusing. A few people mentioned problems with delivery partners, leading to lost or delayed parcels.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothes, their... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting superfast and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, smooth, and... See more

Return policy

Consumers find return policies to be ambiguous, with many reviewers reporting easy and hassle-free return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

Rated 5 out of 5 stars

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many ref... See more

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(76,420)

17,047 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cool Linen Trousers

I have been meaning to get another pair of these linen trousers for a while, the Islington Linen Trousers. Recently wore them on holiday and they were cool, comfortable and fitted really well. Very pleased with them.

8 May 2026
Rated 4 out of 5 stars

Colours could be brighter!

This springs colours are really dull. The offerings have improved gradually but overall there are a lot of dark colours. Here in Scotland we need bright colours to counteract the dull spring we’ve had. Love love love my lilac top though! Xx

15 May 2026
Rated 5 out of 5 stars

Great quality and service

Great quality and service
I ordered 2 children’s t shirts. They were delivered the next day after ordering and I was pleased with the quality of the cotton material used. They wash well and keep their shape.

15 May 2026
Rated 5 out of 5 stars

Very prompt processing

Very prompt processing. It literally arrived the next day - I don’t think I have ever had as fast a turnaround and I didn’t pay for faster delivery. The items were lovely. I had sized up on a jumper based on feedback from other customers and this looks to be appropriate.

15 May 2026
Rated 2 out of 5 stars

Love the dress and cape…but…

Love the dress and cape, bought for my daughter for our wedding. Unfortunately we’ve received and the colour of f the hearts don’t match. We bought for her to wear as a set, and it’s not what we expected.

8 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look