Boden UK Reviews 

76,418
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 19,016 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their durability, stylish designs, and vibrant colors. Many appreciate the accurate sizing, which reduces the need for returns, and the wide variety of designs available. Reviewers also highlight the efficient ordering process and the very quick delivery service. However, some customers experienced issues with the return policy, including delays in refunds and difficulties with the payment system when ordering multiple items with vouchers. A few other people also felt that the chosen courier, Evri, caused problems with deliveries, leading to lost parcels or delays.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the durability, design, and... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Customers had positive experiences with the ordering process, finding it easy and straightforward to place an... See more

Return policy

People report ambiguous experiences with the return policy, with many reviewers finding the returns process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

Rated 5 out of 5 stars

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many ref... See more

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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4.6

All reviews

(76,418)

17,046 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to place an order

Easy to place an order, kept informed of process and very quick delivery.
Delighted with both purchases. Another long sleeved Breton! True to size and great fit.
White top with cut out detail at neck is true to size and a bit smarter than a traditional T shirt. Very pleased with purchases.

5 May 2026
Rated 5 out of 5 stars

My dress arrived swiftly

My dress arrived swiftly, next day, as advised it would be, so that was great, and I love the dress - perfect for my solo concert, and a beautiful colour.

13 May 2026
Rated 1 out of 5 stars

Petite dresses not cut for petite frames

For some time now, Boden quality and cut of petite cotton dresses has been declining. The top half is always too long and the huge flappy or puffy sleeves are unflattering for a petite frame. I relented and bought a dress last week, it looks ridiculous on, have returned it and will probably close my account.

13 May 2026
Rated 4 out of 5 stars

Always love a Boden!

Always love Boden, it has cutting edge fashion. Always adore the colour schemes.

My only suggestion would be to speed up the delivery and the Return of monies process. Having said that, for the pleasure of shopping from home, these are small gripes.

Would love a little more choice for babies/children.

12 May 2026
Rated 3 out of 5 stars

Quality products with attractive designs.

Quality of the fabric and designs are very good and match with advertising. Only orders taking too long need to be sorted out. Secondly payment system is confusing taking order money out from account together when order placed and then entry squared off in the end by debiting each item prices on arrival. This become more confusing when delivery takes more than months.

11 May 2026

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