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Boden UK Reviews 76,387

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 20,573 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products and the vibrant colors and designs. Customers consistently find the clothing to be true to size and well-fitting, making purchases satisfying. The ordering process is described as easy and efficient, with many appreciating the quick delivery and smooth handling of their parcels. Additionally, the return policy is highlighted for its ease and prompt refunds, which adds to a positive shopping experience. However, some customers also noted issues with the chosen delivery couriers, particularly Evri, which led to delayed or undelivered parcels and complicated refund processes. A few other people also felt that the quality and cut of some items, especially petite cotton dresses, had declined, and some received items with manufacturing defects like unsewn seams or cuts in the fabric.

What people talk about most

Product

Consumers find product to be positive, consistently praising the excellent quality of the clothes, vibrant... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of clothing,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders, with many finding... See more

Return policy

Customers had positive experiences with the return policy, finding the system clear, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more

Rated 5 out of 5 stars

Boden is on trend with fashion. The colours in all clothing are vibrant. Their website soo easy to navigate. No issues with any returns. My favourite fashion site for all my clothing. Outstanding... See more

Rated 5 out of 5 stars

They were very thorough from start to finish and very efficient everything ran smoothly and I had my parcel quickly . I cant fault the quality of Boden , having not bought this brand before , I had to... See more

Rated 5 out of 5 stars

Quick delivery - although Evri is not a good choice of courier as parcels are not delivered with care. Nic, good quality top and quick refund on rejected items

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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Rated 3 out of 5 stars

Quality products with attractive designs.

Quality of the fabric and designs are very good and match with advertising. Only orders taking too long need to be sorted out. Secondly payment system is confusing taking order money out from account together when order placed and then entry squared off in the end by debiting each item prices on arrival. This become more confusing when delivery takes more than months.

11 May 2026
Rated 5 out of 5 stars

My parcel was “damaged beyond repair”…

My parcel was “damaged beyond repair” by the delivery company, and I never received it, I was very concerned as this had not happened to me before. I rang Boden, and spoke with Heather, who was absolutely brilliant, she immediately organised a refund and helped me with a new order, excellent customer service, thank you.

12 May 2026
Rated 5 out of 5 stars

Boden are so organised and helpful.

Boden are so organised and helpful.
I KNOW if a garment isn't quite right there's no problem. Returns couldn't be more informative and customer friendly...when garments are exactly right - best feeling in the world - keep up this brilliant company.

12 May 2026
Rated 5 out of 5 stars

Summary

Reliable descriptions about each garment. Good quality in comparison to other retailers of similar price.

Generous sizes 😂

11 May 2026

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