Bobbi Brown Cosmetics Reviews 

Feel really disappointed with the intensive serum foundation that I purchased. I do actually like the feel of the foundation but it’s the colour. I purchased it in store and felt it was slightly yellow plus the store lighting was not much help. The sales assistant was unable to give me a tester but the lady assured me that it was fine and colour really suited me. I tried it on a couple of times at home and I look yellowish. I don’t want to waste another £50 especially when you can’t trust the sales assistant. It’s just annoying because I would have bought the product anyway so why allow me to choose a colour which does not suit me because you think it’s a quicker sale. Their customer service ethics have put me off their products.

What's happened to Bobbi Brown Cosmetics? I ordered from them for years with absolutely no problems. Now they will not ship out my order. I've advised them twice that I've received no shipment confirmation after weeks, and both times I received a canned response that my order would be "reshipped" for no charge. But it seemingly never does get shipped. These are not inexpensive items, so I don't know what to do. But I see I'm not the only one experiencing this.

Ordered makeup on 24/11, received today 19/12! Extremely poor service, customer services totally unhelpful. Tried to cancel my order, no reply.
Package was purportedly missing in transit, no communication from customer services. When eventually they contacted me the free Christmas cracker worth £49 was no longer available!! Really disappointed, would NEVER ever order from BB website. Go to the shop! or shop Jones Street, same makeup by original Bobbi Brown lady.

Purchased £125+ of products online. Waited for delivery from Evri until past given deadlines. Contacted BB Customer Service for assistance. Very long delays getting through. Eventually ambivalent response advising the package was 'lost' - It's is the SECOND year running this has happened. Eventually agreed a replacement order would be raised. A couple of days later I was advised by e-mail one of the products was no longer available. Have had to source elsewhere at a far higher cost. Products have just turned up 3 weeks after placing original order. Still waiting for the response promised to my complaint. Although my wife and two grown up daughters love Bobbi Brown products I will never buy direct online. AVOID
Update: Now found they have still charged me for the non available product. After another long wait on the phone a refund was agreed. Another complaint was placed. No response from Bobbi Brown on this or the original a couple of weeks back.

Absolutely agree that this company is a nightmare to contact. They clearly do not care. I received my item smashed in bits. I have tried to what’s app and tried to call. They clearly do not want to respond. Avoid at all costs. I am going to do a credit card claim

I have received the wrong product.
Then I have returned the product.
I have never received the refund. It's been almost 6 weeks now.
Contacted customer service many times: incompetent and useless.

Do not order! They are thieves!

Besides I would like to insist that this brand is an absolute shame. If you have read their previous reviews you must have notice that the brand reply kindly to each of them with an email address. Well I have used this email address. It is a scam, they do not reply and they do not fix the issue.
I hope you see this before you order. I wish I would have consulted TrustPilot before I order. That would have save me a hassle.

Do not order direct from this company.
Arrived late, sent one instead of three, charged me for 3, took a long time to get a reply, no refund yet.

False advertisement, breech of sales agreement & complete rip off. Purchased items not delivered as stated. Items missing (gift cracker). I purchased my products and was promised ALL items ARE AVAILABLE and OUT FOR DELIVERY. When I didn’t receive my Christmas cracker which was part of the items, called customer service only to be lied to saying items are out of stock. I tried ordering the same items online again and it is AVAILABLE. You cannot lie and say part of T&C that free gift can be out of stock etc. Confirming all items are available and OUT FOR DELIVERY is proof enough. Not once I received any notification about any item that were purchased as part of the contract is NOT AVAILABLE. Bobbi Brown UK online is a scam.

Free gift has not been sent although confirmed when placing order, customer service is not easy to contact, not easy to return, no apologies for missing product.

I ordered something through the site before and it was 'lost by the courier' but I couldn't have my goods either because they were out of stock. Frustrating but what can you do.
I thought I'd try again and the exact same thing happened again! I chatted to an agent yesterday who said I would need to contact them again today.
There is no customer service. I was told my goods were out of stock yet I went onto the website and was able to place an order again! Strange that.
Really rubbish experience and I will definitely NOT be using again. For such a known brand its honestly appalling!

Order never turned up. Very poor customer services - no reponses at all and nobody on the call would help. Very disappointed! Please avoid.

They are listed on topcashback but refuse to pay cashback, so what is the point? Absolutely rubbish customer service.

Marina was really nice and helped me on chat, I really appreciate it :)

Spend almost 80 euros for make up stuff. Didn’t work out with me…

Customer service got active and healed the problem. Thanks. Club with Loyalty points works now, even with some complicated re-crediting of points.

I had my makeup done here for a friends wedding, I thought I will give them a go, they were polite and welcoming but my god the eye shadow was not blended in properly. I had to keep asking lady to correct the eye liner, worst of all when I got home the foundation applied was the wrong shade! It was way too dark for my skin. Never again will I go here, it was a complete waste time as I had to take everything off when I got home and re-do it all myself. Please please I have nothing against the lady who this but please ensure these girls are well trained!

This has got to be the worst website to order from ever, and if I hadn't been given a gift card for it, I wouldn't even try. Instructions on the gift card say you can use it on the website, but you can't. The website is the same today as it's been for five years. Not a single update I can see. Yes, I can call and use the gift card, but not at 5:00 AM when I have time. As an added bonus, today the website is frozen at checkout. This is literally the last time I will ever try to buy anything from Bobbi Brown Cosmetics.

I love Bobbi Brown products and always use their eyeshadow. I ordered more and paid extra for a named delivery date because I had nearly run out. Unfortunately they use Evri to deliver. I was sent an email and text saying my delivery had been completed but I have not recd my order. V disappointed

I purchased lipsticks of Bobbi brown from shopper stop but all my give lipsticks have caused serious skin problems it has changed the color of my lips and skin burning sensation also . Shocked to see this outcome have to visit doctor for it still it is not fully solved . Have given complaint to. Bobbi brown and asked for refund . Waiting for the resolution

NHS workers screwed!

I have to say, I am really disappointed in Bobbi brown. They currently have an offer of a free gift if you spend over £55, I used my NHS discount and spent way more the £55 but because I got an NHS discount I was not entitled to the free gift, so basically they are penalising you for being an NHS worker and using your discount.

Really crappy Bobbi Brown - have to a say really disappointed in the Brand!

I am usually a massive ambassador for the brand, I will be rethinking that!! Its a shame such a big brand doesn't take care of their customers.