Good luck if you ever need support. I purchased a package and had been using it, but I couldn't access my account. The password reset didn’t work, and support couldn’t resolve the issue for two week... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... See more
Company replied
Have used BNESIM multiple times for trips to Turkey for both myself and family members. It has been perfect every time with an instant connection on landing and flawless data use throughout my trip.... See more
Company replied
It's easy to make the order and fast to send you and activate the e-sim. The have the cheapest prices especially in eastern Europe countries like in China. They also give free texting on WhatsApp ev... See more
Company replied
Company details
Written by the company
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Contact info
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3.9
Great
295 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
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i can have internet in all the countries i need …
i can have internet in all the countries in a good price
14 March 2026
Reply from BNESIM
Thank you so much for your review!
We’re really glad to hear you’re enjoying reliable internet across multiple countries at a good price. That’s exactly what we aim for.
I lost my phone on vacation
I lost my phone on vacation. Instead of sending me a new qr code they are to worried about the 1 Euro to get for the new code. Because your only aloud to have one phone activated. Now I'm since 2 days without it. Absolut the worst service and way overpriced compare to other esim provider.
14 March 2026
Unprompted review
Reply from BNESIM
Dear Mike,
We’re sorry to hear about your experience.
We would like to clarify a few points. The replacement of an eSIM does carry a small cost for us, and our support agents are instructed to inform customers about the €1 replacement fee and request permission before proceeding. In your case, the payment unfortunately did not go through initially, and we informed you accordingly so you could update your card details. As soon as the payment was successfully processed, the new eSIM was issued.
Regarding device usage, we do allow our customers to use their eSIMs on different devices. However, due to standard eSIM technology limitations, once an eSIM profile is installed on a device, it typically cannot be transferred or reinstalled on another one. In such cases, a replacement eSIM is required.
Best regards,
The BNESIM Team
Warning: Services not activated for days
I genuinely thought BNESIM started out as a legit company and used to recommend them to everyone I knew. But several months ago everything changed. For every single purchase, the data stopped activating automatically. I had to chase support on chat each time just to get what I paid for.
I complained about this issue repeatedly, but instead of fixing it, the waiting times kept getting longer with every transaction. I was wasting my own free time constantly following up on a service I had already paid for.
Now they've gone full scam mode. My latest purchased data has not been active for days. They have completely turned off human support in their chat – there is literally nobody to speak to and no way to contact them.
I literally had to install an eSIM from their competitor just to get internet access so I could even try to reach their (non-existent) support. Imagine that. 😂
Is this how you treat an active customer who has several SIMs with you? I regret ever recommending BNESIM to friends and family.
Save your money and go somewhere else.
6 March 2026
Unprompted review
Reply from BNESIM
We’re truly sorry to read about your experience and the inconvenience this has caused, Dan.
We’ve tried to locate your previous chat with our support team but, unfortunately, we couldn’t find any record based on the information available. We would really appreciate it if you could reach out to us directly at marketing@bnesim.com so we can investigate what went wrong and assist you properly.
We want to reassure you that BNESIM is very much a legitimate company, and what you’ve described is absolutely not the experience we aim to provide. While we have introduced AI to help manage support requests more efficiently, there are still human agents handling all opened tickets.
We’d genuinely like the opportunity to look into your case and make things right. Please do get in touch.
Used BNEsim for over 2 years now and…
Used BNEsim for over 2 years now and for multiple trips. Great service and coverage. Really like the option of purchasing a sim with no expiry rather than the more common option of expiry after 30 days.
7 March 2026
Reply from BNESIM
Thank you so much for your continued support!
We’re thrilled to hear you’ve been enjoying our service and coverage over the years, and that the no-expiry option has been useful for your travels. We really appreciate it.
TOTAL FAILURE
I’m honestly at a loss for words when it comes to the level of disappointment I’ve experienced with BNE SIM.
I purchased an eSIM for Laos ahead of my trip, expecting the very basic promise of what such a service is meant to provide: mobile data when you land. Instead, when I arrived in the country, the eSIM simply did not work. No connection, no service — nothing. What followed was an incredibly frustrating and time-wasting exchange with their online chat support, where I was asked to perform what felt like a million and one troubleshooting steps. Restart this. Change that. Send screenshots. Resend screenshots. Explain what the phone says. Try another setting. Now try this. Now try that.
After nearly an hour of back and forth, they finally came to the groundbreaking realisation that the eSIM they had sold me was not operative. I was refunded, yes — but only after wasting a significant amount of my time while travelling, when the entire point of buying an eSIM in advance was to avoid exactly this kind of situation.
Unfortunately, it didn’t end there.
I had also purchased another BNE SIM eSIM for Vietnam prior to my departure And, unbelievably, upon landing in Vietnam, I was put through the exact same script all over again. Same issue. Same non-working service. Same exhausting checklist of pointless troubleshooting steps.
This time, when I asked for a refund, they had the audacity to offer me a voucher for future travel instead — as if I would ever consider using their service again after two identical failures in two different countries. Absolutely not.
Two purchases. Two destinations. Two complete failures. Hours wasted dealing with support while abroad.
I will never use BNE SIM again, and I would strongly advise anyone considering their services to think twice.
30 January 2026
Unprompted review
Reply from BNESIM
Dear Angelica,
We’re very sorry to hear about your experience and truly regret the frustration this has caused you, especially while traveling. This is certainly not the experience we aim to provide.
We wanted to take another look into your case to better understand what happened, however, we were unfortunately unable to locate your conversation with our support team.
Please feel free to reach out to us at marketing@bnesim.com and share your account number or any details you may have. We would really appreciate the opportunity to investigate this further and understand what went wrong.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
The BNESIM team
Reply from BNESIM
We’re sorry to read your review, Adriano.
We reached out to you via Trustpilot to request a few more details so we could look into your case, but unfortunately we didn’t receive a response. Without additional information, we were unable to locate your account or any support request, if there was one.
We take claims like this very seriously and would genuinely like to understand what happened. Please feel free to contact us at marketing@bnesim.com with your account details so we can investigate and assist you properly.
No refund even if they didn’t deliver
Bought an airport lounge pass via BNE.
The money was taken from my card but never received the pass.
Asked for a refund several times and it was denied.
The customer service is slow and unhelpful.
Also had previous issues with eSIMs and the support was never able to sort the situation out, and very often showing no care.
Basically if you ever need anything to be sorted they won’t care.
Going to use a different eSIM company going forward.
12 January 2026
Unprompted review
Reply from BNESIM
Hi Frank,
First of all, we are truly sorry for the inconvenience and frustration this situation caused you. That is certainly not the experience we want anyone to have with BNESIM.
We would like to clarify what happened. When our support team initially reviewed your case, they saw that the lounge pass purchase had been made using BNE Coins, and therefore processed the refund back to your BNE Wallet.
What was unfortunately misunderstood is that BNE Lounge Passes can only be purchased using BNE Coins, meaning you first had to top up your wallet. Since that wallet top-up was made using your card, you were absolutely entitled to request the refund back to your original payment method.
We sincerely apologize that this was not properly assessed earlier and that action was not taken sooner.
We can now confirm that the refund has been issued back to your card. Depending on your bank, it may take a few business days to reflect.
We also regret that your previous support experiences left you feeling unheard. This is not the level of care we aim to provide, and we are reviewing this internally to prevent similar misunderstandings in the future.
Service is problematic.
Finally got a refund - but only after TrustPilot review. Thank you Trustpilot.
Ordered eSIM. Email arrived but could not install on phone. Impossible to get any service to resolve issue. Told to be patient and resolution would occur within 24 hours. Not so. Still waiting. Email and chat do not work. And no refunds.
On further checking, company told me my phone was incompatible even though listed as compatible on their website. And still refused a refund telling me to get a new device. NOT TO BE TRUSTED.
10 February 2026
Unprompted review
Reply from BNESIM
UPDATE:
After reviewing the full support history once again, we would like to clarify an important point.
The refund was offered before this review was published. Our support team clearly communicated the refund option in the chat; however, we did not receive a response to that message.
When our marketing team later reached out via email to better understand the situation and assist further, we also shared screenshots of the original support conversation for transparency. Unfortunately, we did not receive a reply to that email either.
___
We’re genuinely sorry to read about your experience, and we take feedback like this very seriously.
After carefully reviewing your full support history, it appears there may have been a communication gap. According to our records, our support team offered you a refund, but we did not receive a reply to that message. Following that, we also contacted you regarding device compatibility (Google Pixel 3). However, we did not receive a response to that communication either.
Regarding compatibility, we would kindly invite you to re-read our previous message. At no point did we state that the Google Pixel 3a is not eSIM compatible. The device is indeed eSIM-compatible and remains correctly listed on our website.
What we explained was that, based on further technical research, certain Google Pixel 3a devices may reject eSIM installations after recent OS updates. This is a known device-related issue and not caused by the eSIM itself. It does not mean the device is incompatible, but rather that some units may experience installation conflicts due to software updates beyond our control.
Additionally, our marketing team personally reached out to you to offer a suitable resolution and shared screenshots of the support conversations for full transparency. Unfortunately, we did not receive a response to those messages, and the review was subsequently updated with information that does not reflect the documented communication history.
We remain available and willing to resolve this matter. Please feel free to reply to our latest message so we can finalize the appropriate solution for you.
BNESIM Team
World traveler. Amazing Support 24x7..
As a world traveler.. 88 countries I use an ESim for specific reasons. I buy one, then when crossing a border I use it to buy a Grab Taxi... Saves me getting ripped off by the taxi touts. Sometimes buy up to 10gb .. worked OK across much of Asia.. but Cambodia bought 10gb for the usual reason.. would not work. Tech guys have helped but no solution.. now saying that the ST1 esima are a potential issue. Next stop was Thailand from Cambodia.. set up and commissioned my Thai esim 14 hours before using the QR code supplied by BNE. Come the arrival .. no service. I messaged support. It got sorted.. I was told that sometimes the settings don't work, an android issue. Again Tech support were instantly on it. Come Thailand and now with 2 esims and 2 physical I deleted the WRONG esim from BNE! Messaged support and they explained my mistake..😳.. recommissioned me a replacement in 45 seconds and bam... sorted🙏👌👍 Tech support really are impressive especially given the time difference!! I have given some feedback from a full time traveller to their management and they are looking at making the off-line support even better, kudos 🙏.. more countries to come, will continue to use BMESIM..a
7 February 2026
Unprompted review
Reply from BNESIM
Hi Paul,
First of all, we are genuinely sorry for the experience you had in Cambodia. We completely understand how frustrating that must have been.
We have carefully reviewed your case and can confirm that the full amount has already been refunded to you. Our team also reached out to offer additional compensation, but unfortunately we did not receive a reply.
What makes this particularly disappointing for us is that, as you mentioned in your previous review, you successfully used our eSIM across several Asian countries with positive results. That is the level of experience we consistently strive to deliver, and we are truly sorry that Cambodia did not meet that standard.
We truly value experienced travelers like yourself and would welcome the opportunity to restore your confidence in us. If you’re open to it, please feel free to reply to our previous message or reach out again directly. We would be more than happy to assist further.
We wish you safe and smooth travels ahead.
Just purchased eSim for my Apple iPad…
Just purchased eSim for my Apple iPad to travel to Colombia. Keep getting an error for my email validation on my totally valid Hotmail address, saying that my email is invalid. Thai it totally wrong. Had to jump through hoops to get an email verification on my Gmail, which I hardly use, to get email validation and QR Code to install it on my device. The vendor offers support via live chat - nobody joined ... and I dropped waiting after 20+ minutes. Would never go through this again... I am using eSims for the first time because in the US, there are no more slots for the physical Sim card. Usually use Airlo and decided to try something new for better coverage.... Never again. Also, after I was finally able to activate it, I suspect it would not work over there because the system did not ask for document and face verification that is required by Colombia goverment, and I just did it on my iPhone
5 February 2026
Unprompted review
Reply from BNESIM
Hi Val,
First of all, we are truly sorry for the experience you had and for the frustration it caused, but hoppy to see your eSIM is currently active and in use, which indicates there are no issues with activation or connectivity.
Regarding the live chat, we’d like to clarify that our support team replied 16 minutes after your message (we’ve shared a screenshot with you for full transparency). At that time, we were experiencing a particularly high volume of support requests. While this explains what happened, it certainly does not justify the delay, and we sincerely apologize. This is not the level of responsiveness we aim to provide.
Concerning the email validation issue, we also apologize for the confusion. The message you received was conveyed incorrectly, and we have since rectified the wording. The issue was not that your Hotmail address was invalid, but rather that your email provider was blocking our messages. Unfortunately, this is outside of our control, but we completely understand how frustrating and misleading that must have felt.
On the topic of documents and face verification, we would like to clarify an important point: BNESIM provides travel eSIMs, and there is no scenario in which we request identity documents or face verification for activation. Those requirements may apply to local physical SIM registrations in certain countries, including Colombia, but they do not apply to our service.
We genuinely regret that your first experience with us did not meet expectations, especially as someone trying eSIMs beyond your usual provider. If there is anything further we can assist you with before or during your trip, we remain fully available to help.
a worst place to get esim
a worst place to get esim. Not only it would not work, but also they need all person info and documents saying that is for activation. Never buy from BNESIM
7 February 2025
Unprompted review
Reply from BNESIM
Thank you for sharing your feedback. We’d like to clarify a few important points for transparency.
Purchasing and activating a BNESIM eSIM does not require any personal documents or identity verification. Upon reviewing your interactions with our support team, at no point were documents requested for the purchase or activation of an eSIM.
The request you are referring to was related specifically to the use of voice call services, not data-only eSIM activation. In rare cases, when calling activity is flagged by our automated security systems (for example, due to unusual usage patterns, regulatory requirements, or fraud-prevention checks), we are required to perform a KYC (Know Your Customer) verification. This is a standard compliance measure applied across the telecom industry to ensure lawful and secure use of calling services.
We understand this can be frustrating, and our support team’s intention was only to ensure service continuity while complying with regulations. We’re always happy to assist further and clarify any concerns directly.
Reliable and convenient
I used BNESIM many times and found it reliable and great value.
Other comparable international e-sims were more expensive. BNESIM is a great value and offers great selection for your travel needs.
The installation is pretty straight forward, and I never found any issues with activation. I normally buy an e-sim a couple of days before my trip. After I board the flight, and before I switch my cellphone to airplane mode, I normally switch service line so I could have data service as soon as I land.
I always shop around before I purchase an international e-sim. However, I always end up purchasing BNESIM for my trips.
2 November 2025
Unprompted review
Reply from BNESIM
Thank you so much for your kind words and for sharing your experience. We’re really happy to hear that BNESIM has been a reliable and convenient choice for your travels. Your trust and continued support truly mean a lot to us.
GOOD EXPERIENCE BUT YOU CAN BE THE BEST.
I was a very good experience using your esim service, although a time my data refuse to work in my destination country, but with intervention of customer care every issue was sort out.
19 January 2026
Reply from BNESIM
Thank you so much for your review. We’re really happy to hear that overall you had a great experience and that our customer care team was able to resolve the issue for you. We truly appreciate your trust and wish you many more smooth trips with BNESIM.
Highly Recommended for International Travel
I am very satisfied with BNESIM. I have already used it while traveling in several countries, including Israel, Turkey, and Switzerland, and it worked flawlessly in all of them. The setup was simple, the connection was stable, and I never had any issues. It made traveling much easier. I can definitely recommend BNESIM!
17 January 2026
Unprompted review
Reply from BNESIM
Thank you so much for your kind words and recommendation. We’re delighted to hear that BNESIM worked flawlessly for you across multiple destinations and made your travels easier. We truly appreciate your trust and look forward to supporting you on many more trips.
Im using every time when I travelling…
Im using every time when I travelling in asia and Europe, best prices and great bundles
10 November 2025
Unprompted review
Reply from BNESIM
Thank you for your support. We’re happy to know BNESIM has been your go-to choice across different destinations and that our plans have worked well for you. We really appreciate your trust and wish you many smooth journeys ahead.
Sell you a dodgy product
Sell you a dodgy product, then try and lock you into their internal monetary payment system by only offering 'credit' in their BNE 'coins' (pretty much crypto scam/skimming levels...)
Then you ask continually for a refund because you're within the cooling off period but they just say 'no' and offer no other solution.
Bad, don't bother. Go to Roamless who are flexible, who have e-sims that always function without lengthy customer service issues, and will actually compensate for any issue you may have with credit.
15 January 2026
Unprompted review
Reply from BNESIM
Hi Ashley,
We’re genuinely sorry for the frustration and inconvenience you experienced. We understand how disappointing this situation must have been, and we regret that your experience with BNESIM did not meet your expectations.
After personally reviewing your case, we can confirm that a full refund to your original payment method has been issued.
We’re also sorry that our communication around possible solutions was unclear and added to your frustration. BNE Coins are simply one of the optional payment methods available at BNESIM, alongside card payments, and they are never intended to lock customers into any system. We regret that this was not explained clearly and that it came across differently.
Thank you for taking the time to share your feedback.
Perfect every time
Have used BNESIM multiple times for trips to Turkey for both myself and family members. It has been perfect every time with an instant connection on landing and flawless data use throughout my trip. Its an added bonus that they are always the cheapest too!
They are now my go to ESIM provider for all trips
31 July 2025
Unprompted review
Reply from BNESIM
Thank you so much for sharing this. We’re really happy to hear that BNESIM has worked seamlessly for you and your family on your trips and that everything was ready to go as soon as you landed. It means a lot to us that we’ve become your trusted eSIM choice for travel.
Greece 2025
We found the process to download and use the BNESIM App very user friendly , We traveled for 3 weeks in Greece and never experienced any problems. Respectfully, Robert Robinson October 2025
5 October 2025
Reply from BNESIM
Thank you, Robert, for sharing your experience. We’re glad to hear that the app was easy to use and that BNESIM worked smoothly throughout your trip in Greece. We really appreciate your feedback and hope to support you on many future travels.
Simple promo issue still unresolved after multiple contacts
Update (Jan 13):
After my review was published, the CMO and co-founder of BNESIM personally contacted me, clarified the situation, and immediately credited the missing 1 GB as a goodwill gesture.
While I appreciate the final resolution and personal involvement at leadership level, the review below reflects the full experience up until that point — namely that a very minor issue took more than two weeks and multiple contacts to resolve, and only reached closure after public escalation.
On December 25, I purchased a 3 GB Europe eSIM using the promo code XMAS3 (Buy 3 GB, Get 1 GB Free).
Only 3 GB were delivered — the promised extra 1 GB was missing.
Since then, I have contacted BNE support at least 10 times over 19 days (Dec 25, Dec 28, Dec 30, Jan 2, and multiple follow-ups through January 13).
During these contacts, I repeatedly received:
assurances that my case was “escalated”
promises of resolution “within 24 hours”
statements that the issue was “being reviewed with priority”
Despite this, nothing has been resolved:
no credit of the missing 1 GB
no partial refund (€1–2)
no concrete explanation of what is still being reviewed
This is a purely administrative issue involving a clearly advertised promotion that was applied at checkout but not delivered. There is no technical complexity, yet it has remained unresolved for more than two and a half weeks.
The most disappointing part is not the missing data itself, but the endless repetition of apologetic template responses without any action.
Based on this experience, BNE’s customer support appears unable or unwilling to resolve even very minor issues, which significantly undermines trust in the service.
25 December 2025
Unprompted review
Reply from BNESIM
Thank you for taking the time to update your review and for acknowledging the resolution. We appreciate your transparency.
You are absolutely right in pointing out that a simple, administrative issue should never have taken this long or required multiple follow-ups and public escalation to be resolved. While we’re glad we were able to correct it in the end, we fully acknowledge that the experience leading up to that point fell short of the standards we aim to provide.
Thank you again for sharing your experience so thoroughly. Feedback like this is essential for us to improve.
Reply from BNESIM
Thank you for your feedback. We’re glad you enjoyed our offers and appreciate you taking the time to share your experience.
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