Good luck if you ever need support. I purchased a package and had been using it, but I couldn't access my account. The password reset didn’t work, and support couldn’t resolve the issue for two week... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... See more
Company replied
Have used BNESIM multiple times for trips to Turkey for both myself and family members. It has been perfect every time with an instant connection on landing and flawless data use throughout my trip.... See more
Company replied
It's easy to make the order and fast to send you and activate the e-sim. The have the cheapest prices especially in eastern Europe countries like in China. They also give free texting on WhatsApp ev... See more
Company replied
Company details
Written by the company
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Contact info
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3.9
Great
295 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
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Excellent Customer Service
BNESIM never failed my expectations, always delivers an excellent hassle free customer service, I have been using them for the last two years, I never look anywhere else, the coverage is excellent, easy to install, I like the non expiry esim for my data, it is very useful, and the price is competitive.
5 April 2026
Reply from BNESIM
Thank you so much for your kind words and for your continued trust over the past two years 😊
We’re truly happy to hear that we’ve consistently met your expectations. It means a lot to us that you choose BNESIM every time.
We’ll keep doing our best to provide you with a smooth and reliable experience wherever you go 🌍
user id and password given not working
user id and password given not working, reported the issue to their service desk support and did not resolve the issue or refund the payment. just beware of this lousy service.
30 March 2026
Unprompted review
Reply from BNESIM
We’re sorry to read your feedback and for the frustration caused.
We can see that our team shared a password reset link with you and also proceeded with the refund you requested. However, we haven’t received any further response from your side.
At the same time, our system shows that you were able to access the app and successfully install the eSIM, so everything appears to be working correctly.
ABSOLUTELY SHOCKING company
ABSOLUTELY SHOCKING company. Admitted they hadn’t set up my data. 24/7 live chat is a BOT and doesn’t help. Been waiting hours to speak to a human with NO REPLY.
Left without internet, access to money, etc in a foreign country.
WOULD NEVER RECOMMEND USING!!!!
2 April 2026
Unprompted review
Reply from BNESIM
We are extremely sorry that the human intervention was not as prompt as it should have been. This is certainly not the level of service we aim to provide.
We have tried reaching out to you to assist in getting your eSIM working, as based on the screenshots you shared with our support team, we identified a few settings that may have affected the connectivity:
• The signal in your area appeared to be low, which is unfortunately beyond our control
• The APN name was also entered in the Username field, which should be left blank
• You were advised to switch network mode, as Macedonia supports 3G speeds on the ONEVIP network, but it seems this step may not have been completed
We would also like to clarify that mobile data setup does not happen on our side, but it needs to be configured directly on the device.
We truly understand how frustrating it must be to experience connectivity issues while abroad, and we would still be more than happy to assist you in resolving this.
Reply from BNESIM
We’re very sorry for the delay and the inconvenience you experienced. This is certainly not the level of service we aim to provide. A refund has now been issued.
Reply from BNESIM
Thank you so much for your kind words! 😊
We’re really happy to hear BNESIM is working well for you across different countries. Safe travels! 🌍
Reply from BNESIM
We're sorry to hear about your experience.
That said, we can see that the eSIM is correctly available in your account, and the email containing the QR code was successfully delivered and opened, meaning the installation could have been completed from there.
We can also confirm that our support team replied promptly to your request, asking for additional information to assist you further, but unfortunately, we did not receive a response.
Without more details from your side, there is very little we can do to investigate or resolve the issue. We are absolutely here to help and would be more than happy to assist you if you’re able to share the requested information with us.
Works great in Saudi Arabia
Works great in Saudi Arabia, and better priced than the local sim
28 March 2026
Unprompted review
Reply from BNESIM
Thank you so much for your feedback! 😊
We’re glad to hear it worked great in Saudi Arabia and that you found it better priced than local options. Enjoy your travels!
Perfect service
Perfect service. It always works everywhere. I'm extremely pleased.
Kind, engaged and helpful support.
28 March 2026
Reply from BNESIM
Thank you for your review! It’s great to hear you’re having such a smooth experience. That’s exactly what we aim for. We really appreciate your support!
Exselent app for e-sim.network covered…
Exselent app for e-sim.network covered every were.strogly recomend
26 March 2026
Reply from BNESIM
Thank you for your feedback! 😊
We’re really glad to hear you’re enjoying the app and its coverage. That means a lot to us. Appreciate the recommendation!
Installation seems to be not very automatic.
Installation seems to be not very clear. I thought it could be all automated and installed. I was looking for the set up and could not find anything help on line. Finally, I just tried by keying in the ICCID code and it works.
Used up quite some time to chat with the help agent to resolve the speed problem and APN correctness. I am considered as an old man going to be 78 and not so computer savvy. I think the agent tend to assume that I know some of the technical terms and set up in the mobile.
17 March 2026
Reply from BNESIM
Hi Cheh Liang,
Thank you for your feedback, and we're sorry for the experience you had.
Unfortunately, the installation process on Android devices is not always as quick and smooth as on iPhones. Some settings are not applied automatically and may require manual configuration, and this is something that, unfortunately, is not fully in our control as it depends on the device and operating system.
That said, we completely understand how this can be frustrating , and we appreciate you taking the time to share your experience.
We’re glad to hear you were eventually able to get everything working.
Best regards,
The BNESIM Team
Unsure if they even have human support
Already waiting for the support to handle my case for over a week. I was told by the bot that a human will handle it. No updates and I can't use my sim.
17 March 2026
Unprompted review
Reply from BNESIM
We're sorry to hear about your experience.
Once our AI agent opens a ticket, it is always assigned to a human agent for handling. Unfortunately, we were unable to locate your case, as we did not receive a reply to our request for additional information, which is necessary for us to investigate and assist further.
That said, we are absolutely here to help. Please feel free to reach out to us directly at marketing@bnesim.com, and we will be more than happy to look into your case and assist you.
Reply from BNESIM
Thank you so much, Jasemin.
We’re really happy to hear everything has been working perfectly for you over the past months. That’s exactly the experience we aim to deliver.
Thanks again for choosing BNESIM!
Very pleased with BNE eSim
This is the best eSim for international travel and national usage. The non expire option is great.
24 March 2026
Reply from BNESIM
Thank you so much for your wonderful feedback, David!
We’re really happy to hear you’re enjoying both international and national usage, and especially our non-expiring plans. It’s one of our favorite features too!
Thanks again for choosing BNESIM!
Very poor support
I had an e-SIM (no expiry) that I was unable to connect to after not using it for the last 4 or 5 months. After following all the troubleshooting and advice from their website and bots, I still have no service and the 24/7 Live Chat support is not responsive after 48 hours. I'm still waiting for support and no mobile data for more than 2 days now. Their service is going downhill.
In the summer/fall of 2025, I was able to connect with a real person on Live Chat to resolve an installation issue even thought it took several hours and 3 different people to fully resolve. Not the case anymore, now they only have bots on their so called Live Chat and What's App as well.
22 March 2026
Unprompted review
Reply from BNESIM
Hi Gary,
Thank you for your feedback, and we’re sorry for the experience you had.
Our team has looked into your case, and we’re glad to see that everything is now working fine. That said, we sincerely apologize that it took longer than expected to resolve your issue.
While we have introduced AI to support our customer service, we’d like to clarify that once a ticket is opened, it is always handled by a human agent. However, we’re sorry our team was not as quick as they should have been in your case. This is certainly not the level of service we aim to provide.
We also wanted to mention that our marketing team reached out to you directly but did not receive a response. We would still be very happy to connect and ensure everything continues to work smoothly for you.
Thank you again for your patience, and we appreciate your feedback.
Best regards,
The BNESIM Team
QR error only AI agent costumer service for 4 days
Paid for the esim! Got a QR code with an error and have been 4 days talking to and AI agent that keeps saying the same thing over an over again and nothing gets resolved. So if you need a esim and pay for one for 1 month expect that you won’t be able to use it if an error occurs.
22 March 2026
Unprompted review
Reply from BNESIM
Hi Felicia,
We’re truly sorry that it took so long to resolve your issue. This is certainly not the level of service we aim to provide to our customers.
We can see that your eSIM has now been successfully replaced, and we hope everything is working smoothly. Our marketing team also tried to reach out to you but did not receive a response. We would still be more than happy to assist you further if needed.
Please don’t hesitate to get back in touch, we’re here to help.
Best regards,
The BNESIM Team
No customer service
I am charged a new data package without my approval and have not been able to reach a live agent for days.
14 March 2026
Unprompted review
Reply from BNESIM
Dear Duygu,
We are very sorry for the inconvenience you’ve experienced and for the frustration caused.
We have reached out to you by email to assist further, and we can confirm that your refund has already been issued.
Please accept our sincere apologies for the difficulty in reaching our support team. This is not the level of service we aim to provide.
We remain at your disposal should you need any further assistance.
Kind regards,
BNESIM Team
BNESIM experience
The prices are very, very good, and they are making discounts, offers constantly
18 March 2026
Reply from BNESIM
Thank you so much for your review.
We’re really glad to hear you’re enjoying our pricing and the offers we regularly provide. We’re always working to make staying connected as affordable and flexible as possible.
We truly appreciate your support and look forward to keeping you connected on your travels.
BNESIM does have complaint mechanism!
Na mijn review op trustpilot blijkt er toch een klachtenregeling te zijn. Die ik graag hier deel. Ik kreeg de volgende samenvatting:
4. Complaint Procedure and Dispute Resolution.
You have requested a copy of BNESIM's complaint procedure. We hereby provide a full summary, with reference to the applicable contractual provisions.
4.1 How to Submit a Formal Complaint
Customers who wish to submit a formal complaint may do so through any of the following channels:
• Email: Email (preferred for formal complaints): support(ad)bnesim.com
• Data/Privacy: Email (privacy and data-related matters): privacy(ad)bnesim.com
• Cancellation/Withdrawal: Email (cancellation and withdrawal): cancel(ad)bnesim.com
• Live chat: Live chat: available on the BNESIM website
• Post: Postal address: BNESIM Limited, Unit C, 8/F, King Palace Plaza, No. 55 King Yip Street, Kwun Tong,
Kowloon, Hong Kong
All formal complaints submitted by email will receive an acknowledgement within a reasonable timeframe. We
aim to provide a substantive response within 10 working days of receiving complete information regarding the
matter.
Added 2 April 2026 ( after response of BNESIM): although I asked for the complaint procedure several times the above was not shared, neither did I receive a response to my complaint within reasonable timeframe ( see other review for details).
18 March 2026
Unprompted review
Reply from BNESIM
Hi Joost,
To be honest, we are not entirely sure how to respond, as this post appears to be a summary of information rather than feedback on an actual service experience. For this reason, we are also unsure how it has been approved as a review on Trustpilot.
That said, the information you are referring to has always been clearly available in the legal section of our website, including our complaint procedure and contact details. These links and details were also shared with you directly.
If you are experiencing any specific issue with our service, we would be more than happy to assist you. Please feel free to reach out.
Best regards,
The BNESIM Team
What an unprofessional company!!
They mixed up the order and shipped to the wrong address so I never received it. I received 6 emails from 3 assistants that I need to return the order first before they can help me. After writing a review this finally got fixed, too late for my trip, but satisfactory. While it got fixed, it's still a sad story that their customer service couldn't help, so they need to fix their support system!
11 March 2026
Unprompted review
Reply from BNESIM
Dear John,
We are very sorry for the inconvenience and frustration caused by this situation.
The information provided by our support team was incorrect, and we sincerely apologize for that. This is not the level of service we aim to deliver.
We have reached out to you by email to assist further, and we can confirm that a new SIM card has already been shipped to the correct address. The tracking link has also been shared with you.
Thank you for your patience, and again, our sincere apologies for the experience.
Kind regards,
BNESIM Team
Reply from BNESIM
Thank you for your feedback!
We’re glad to hear everything is working well and that you’re happy with the coverage.
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