The website showed the products in detail and ordering was straightforward. Our item was delivered on time and with email updates and once received is exactly as described, so a perfect experience fro... See more
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See what reviewers are saying
I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.
Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more
Company replied
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom
- 01172 448566
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
James was really helpful
James was really helpful, knowledgeable and efficient.
I am very pleased with my purchases.
Many thanks
1 September 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Shop has great staff
We needed a tent - last minute. We came to blacks and James was with us from the beginning. He was great, even let us pinch the tent on the spot so we could see it, as we did not have time to come back in case we did not like it. He was on his break, but still helped, bless him :D
Great customer service.
25 August 2025
Unprompted review
Reply from Blacks - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent shoes, excellent service.
It is difficult for me to find good walking shoes. I was in and out of Black's in under 30 minutes with exactly what I was looking for. Sue and the rest of the staff were excellent, fast and efficient!
19 August 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Smashin'
Very helpful and knowledgeable staff. Great prices with price match available.
28 July 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Knowledgeable and helpful
All staff were welcoming, took their time to find out what we were looking for, understood and knew the different items and could explain their features. Well done Josh and Ollie for maintaining a friendly and professional approach in the heat.
10 August 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Marysia and James
I went to pick up a list of items for hiking. I was helped by Marysia who was very friendly. Apparently it was her first week, very good! She was assisted by James who was also very friendly.
I come into blacks in person rather than buying online because I like the human element.
31 July 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helpful and knowledgable staff
We've been down to Blacks a few times and always very happy with the service and experience there. This time James was helping us and we can't thank him enough for his patience and expertise!
30 July 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Visited the store in Bristol today (3rd…
Visited the store in Bristol today (3rd August '25, 13:02:44) for a return and the staff were very helpful.
3 August 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent customer service
Excellent customer service from Ollie - friendly, helpful, not intrusive.
2 August 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great advice looking for walking shoes
We were looking for walking shoes and Sue was great at helping us narrow down the options. We went out for lunch and came back again, then Tim (the manager) helped us make the final decision based on what we were looking for. Thank you both for the great service.
1 August 2025
Unprompted review
Reply from Blacks - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
James was really helpful when I was…
James was really helpful when I was looking for some new sandals. Really knew his stuff and found exactly what I was looking for.
21 July 2025
Unprompted review
Reply from Blacks - Bristol
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Bristol Broadmead branch.
Monday 28th July in Bristol Broadmead I was served by Marysia/Sue. The service I received was friendly and helpful, showing me the area to look in and suggesting other sale areas that I had missed. I was quickly able to find what I was after and made my purchase.
28 July 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
James was great
James was great. Did everything he could to help me pick my first pair of hiking boots.
28 July 2025
Unprompted review
Reply from Blacks - Bristol
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
James in the Bristol store was very…
James in the Bristol store was very helpful
29 July 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Reply from Blacks - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great friendly service from Marysia and…
Great friendly service from Marysia and James; Marysia helped me with choosing walking shoes, and James who sorted a refund on some shorts and found me a suitable replacement pair. Thanks!
28 July 2025
Unprompted review
Reply from Blacks - Bristol
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
I was served by James today and he was…
I was served by James today and he was extremely helpful. He answered all my questions and even showed me alternative options to the equipment i was buying. His customer service was incredible and kind. This isn’t the first time he’s served me either and every time the service is wonderful.
28 July 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
I was served by Sue and James who both…
I was served by Sue and James who both provided well informed, helpful, friendly service.
28 July 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Marysia gave us good service
Marysia gave us good service this afternoon. Having trouble finding replacement Merrell walking shoes. She was very patient and offered positive suggestions/options. Thank you.. successful mission. Always good service at Blacks
24 July 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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