I wish I could give 0 stars. I purchased a set for my son and only received the shirt. I sent numerous emails and still did not receive the other part of my order.
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See what reviewers are saying
First time buying from Blackleaf and very happy with the whole experience. Wanted a Rab waterproof coat and found that the best price with an added discount was through the Blackleaf website. Read the... See more
Fantastic product, really good quality and very warm. Even the zips and fasteners feel good quality. No complaints. Overall experience of Blackleaf was very good! Easy to navigate website, good pr... See more
I ordered a jacket on Thursday in the morning, and on the next day I received my parcel, in perfect condition; it smelled like a perfectly new item what is actually very important for me. My jacket wa... See more
Company details
- Streetwear Store
- Bags and Luggage Store
- Men's Clothing Store
- Shoe Store
- Sunglasses Store
- Women's Clothing Store
Written by the company
Backed by a team of experienced adventurers at every level, we aim to inspire active and stylish living through a bespoke range of specially selected products and brands.
Contact info
United Kingdom
- customersupport@blackleaf.com
- www.blackleaf.com
3.8
Great
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Brilliant range and prices!
Great range and customer service second to none. Fantastic prices and good range of sizes.
19 February 2023
Hi..trying to order online from Cape…
Hi..trying to order online from Cape Town South Africa with zero success.I got as far ordering but delivery indicates ....no service..rates unavailable. Please help!!!
18 February 2023
Unprompted review
Reply from Blackleaf
Hi Deon,
Thank you for your review.
I am sorry for the issues you are having to place your order.
A no rates message means that one or more items in your basket cannot be shipped to your location, this can be due to brand or shipping restrictions. Please do reach out via email so we can check and help you resolving this issue.
Apologies for the inconvenience caused.
Miguel - Customer Experience, Blackleaf
Excellent quality
20 February 2023
Unprompted review
Wrong Birkenstock shoes sent
Wrong Birkenstock shoes sent - description said ‘oiled leather’ but suede leather ones sent. Kept them as returning is a pain
Updated review- Customer services (J) contacted me and apologised for incorrect order - as they did not have my size in they offered a partial refund which I gratefully accepted- now a satisfied customer
18 February 2023
Reply from Blackleaf
Hi Fee,
Thank you for your review.
I am sorry for the issues you have ahd with your order. My colleague will reach out to you with a resolution.
Apologies once again for the inconvenience caused.
Stephen - Customer Experience, Blackleaf
Definitely buy from these again ,great…
Definitely buy from these again ,great service and a good range of things for this old trendy 😁👌
17 February 2023
Had the right product at the best price…
Had the right product at the best price with free shipping, order and payment process easy and fast delivery, delighted with the purchase.
11 February 2023
Great service
User friendly website, great range of products and quickly dispatched. Inputted the wrong email address, easy to sort.
10 February 2023
Definitely good service and loved my product
Love my jacket and service was perfect. Speedy delivery and excellent customer support.
7 February 2023
I have to admit I always check reviews…
I have to admit I always check reviews but equally I believe in making my own mind up (unless they are all shocking). I would 100% use Blackleaf again. The prices are good, the process is simple, the communication was instant and the item arrived within the bracket given. A good experience.
7 February 2023
Great price and fantastic service
Great price and fantastic service. Thoroughly recommend 😃
6 February 2023
Not buy on this web
Very, very, and very bad experience. I ordered my shoes januray 7, and one moth later i don´t have my order. The customer support only want to know how it was my experience, BAD. No shoes at home, Them What?
Here is my order. 10089881 Can you help me now.
9 February 2023
Unprompted review
Reply from Blackleaf
Hi OEM,
Thank you for your review.
I am sorry for the issues you have had with this order. Please do provide us with your order number and a colleague will reach out to offer assistance.
Apologies for the inconvenience caused.
Stephen - Customer Experience, Blackleaf
Hi,
Thank you for providing the order number.
A collague will reach out today and resolve this for you.
Apologies once again for the inconvenience caused.
Stephen - Customer Experience, Blackleaf
Good stock of all merchandise and range…
Good stock of all merchandise and range of sizes.
Fast delivery and competitive pricing. British goods.
2 February 2023
They had a trainer style I wanted, so job done!
They had a trainer style I wanted to buy again, but in a different colour, it was also a very good price and eventually, after some toing and froing of questions, I did get an extra 10% off for my first order! So despite the previous communications, all worked out fab. I have yet to wear them, but I've had this style for 15 months worth of running, I am confident they will be just as good. The sole base does get little stones stuck in them, and I have moved to the countryside, with small lanes and rugged footpaths. The point of the trainer is to give good impact absorption, with it's holey design, but if you get a stone stuck in there, it needs to come out asap, cos you can feel it.
1 February 2023
Will definitely be using this website again
Great priced Barbour coat less than half price of other stores and arrived exactly day as stated
31 January 2023
Great products with speedy delivery.
26 January 2023
Poor customer experience
Ordered a product that stated 4 in stock. Received an email to say that the item had been dispatched. Only to receive another email 4 days later saying the item is out of stock in the warehouse.
25 January 2023
Reply from Blackleaf
Hi Glen,
Thank you for your review.
I am sorry to hear one of your items is out of stock. Although we are generally well on top of our stock levels unfortunately, there wil be the odd occasion where there is a discrepancy, I understand this is frustrating but I can assure you this is the exception rather than the rule.
I will have a colleageu reach out to you regarding this.
Apologies for the inconvenience caused.
Stephen - Customer Experience, Blackleaf
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