SUSTAINABLY. The Dress Hire Reviews 

42
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Many delighted customers frequently praise the stunning collection of designer pieces available in pristine, brand-new condition, noting that gorgeous outfits always arrive early, perfectly clean, and ready to wear for any upcoming celebration. People also highlight the exceptional customer service, explaining that staff members consistently go above and beyond, offering friendly guidance, quick communication, and easily accommodating size exchanges or urgent last-minute arrangements. The entire rental procedure is continuously described as remarkably smooth, stress-free, and straightforward, guaranteeing punctual deliveries, professional communication, and completely effortless returns for every single person.

What people talk about most

Product

Users describe positive interactions with product, highlighting stunning designs and pristine condition.... See more

Service

Consumers find service to be exceptionally positive, praising the straightforward and accommodating... See more

User experience

Clients share positive opinions on user experience, highlighting an incredibly stress-free and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as lovely, accommodating, and incredibly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting amazing communication, friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hired a dress last minute before an event and the dress came a week before my event, it was such an easy straight forward hire, and definitely recommend to anyone wanting to hire!

Rated 5 out of 5 stars

These girls go above and beyond. The kindest people you would ever talk to. The girl on the phone (sorry I forgot your name) genuinely cared for my issues and moved mountains for me. This level of cus... See more

Rated 5 out of 5 stars

It was super easy, and the dress got delivered early to me! Was made very clear that I can always reach out if I needed and clear instructions on what to do. I would highly recommend, I hired the fai... See more

Rated 5 out of 5 stars

The website was easy to navigate. The communication was clear and easy to understand. The dress arrived way earlier than expected so I didn't have to stress. The dress fit well and was very clean, and... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

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4.8

All reviews

(42)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing!

Lisa is incredible!!!!! I always hire last minute and she is able to make this work for me! The best hire company with so much variety. Never ceases to amaze.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

The most seamless dress hire experience!

The easiest dress hire experience (also my first)! I needed something pretty last minute and Lisa made the experience super seamless and made sure I had a dress in time for an event I was going to. The dress was absolutely gorgeous and I had so many compliments on it. It was also in immaculate condition. The whole process was so easy from start to finish. Highly recommend.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Sustainability. The dress hire!

I highly recommend hiring with Sustainability for your next event! The entire process, from start to finish, was incredibly easy, and the communication was impeccable. My dress arrived on Monday, the week of my event, as it was available, which gave me peace of mind to try it on and to not worry about courier delays. The dress was stunning and in perfect condition, I received so many compliments! I will definitely be hiring with them again for future events🤍

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Stunning event dress hire!!

Loved the dress I hired on the weekend! Hired three times from here for events and always an amazing experience. They have a stunning range of dresses, fabulous communication and everything arrives early!! They have also sorted me out before with a last minute hire which was super helpful. Could not recommend more!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service & quality - 10/10 experience

I hired the Aje Bubble Hem Mini dress from SUSTAINABLY for the first time for my 18th birthday, the dress was in perfect condition, although it came a little bit wrinkly, it still looked flawless and I got so many compliments on the dress and it fit me like a glove, the dress was very flattering and flowy it was just gorgeous. The customer service is amazing, I was constantly updated with the shipping information and details through SMS and they were so kind and helpful to guide me through the process of returning the dress as it was my first time hiring a dress from anywhere and their team helped me through any problems I faced. I highly recommend and suggest hiring from SUSTAINABLY, they’re really helpful through their service and their dresses are high quality and I’m so glad I hired from them and overall a great experience as a person hiring for my first time!

16 August 2026
Unprompted review
Rated 4 out of 5 stars

Honestly this dress just made my night…

Honestly this dress just made my night even better. My sweet 16th wouldn’t have been the same without the dress being my cherry on top. I ordered the aje bubble hem mini dress in pink and I couldn’t be happier with the service and dress!!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Lisa from Sustainably was lovely! As a local, it’s perfect and she is so flexible if I needed a size change or even a style change. Highly recommended!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

couldn’t recommend enough

couldn’t recommend enough!
Lisa is so kind and made the process so easy! Let me try on prior which made me feel so much better going into my event knowing I’d love my outfit.
Quality of the dress was amazing

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!!

Would highly recommend hiring from sustainably! I needed a dress last minute and the service was great and so easy to organise. The dress was beautiful and in amazing condition.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND !

I just couldn't recommend enough! I've hired from the dress hire a few times and most times I've had to hire last minute but I've always been accommodated amazingly! She is so lovely and easy to communicate with, and so helpful.
Such an amazing collection.
Pick up and drop off is so easy!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

So super easy to use

So super easy to use, the owner was lovely and gave me a great tip to use dress glue to help hold the dress up! The dress was perfect and everything was so easy

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Best dress hire company!

I have hired from this company three times now and each time they have absolutely blown me away!! They are so accommodating and the service is brilliant!! The dresses are always in pristine condition and very well priced!! Will always be my first place to look for hiring a dress!!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Such an easy process

Such an easy process! The team is so quick and thorough when communicating!
They made all the instruction so clear and was such a beautiful outfit! I was very impressed with how good the condition of it was. Will definitely use there service again.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Great range of dresses, easy to organise

Lisa has a great range of dresses available. She was easy to communicate with and to organise collection times. I was really happy with the dress I hired and would definitely hire dresses from her in the future 😄

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing as always!

Ive been using Sustainably Dress Hire for years and always so impressed with the quality and service. Lisa always goes above and beyond to accommodate particularly those last minute orders! Couldn’t recommend enough xx

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I would absolutely recommend hiring…

I would absolutely recommend hiring your next dream outfit through Sustainably!! I hired a 2 piece set for my hens weekend and I got compliments all night long. The outfit arrived early, packaged neatly and the process has been so incredibly easy, with texts along the way. My first hire piece and I’ll be coming back for more in the future xx

7 August 2026
Unprompted review

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