BlackButterfly Reviews 

3,035
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the remarkably quick delivery times and the wonderfully smooth ordering process provided by the business. Consumers frequently highlight the exceptional product quality, beautiful materials, and incredibly comfortable fit of the clothing options available. Some reviewers were not happy with sizing consistency and restrictive return policies. People mentioned that certain garments did not fit correctly according to the size guides, and strict rules prevented easy returns or exchanges. A few individuals also experienced occasional delays or issues with package delivery to their addresses.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting exceptional quality, beautiful designs, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the well-made items, comfortable fits,... See more

Order

Reviewers highlight positive aspects of order processing, frequently praising fast postage, easy navigation,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery along with smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online shop was attractive and easy to navigate. The various poducts were displayed very tastefully and elegantly displayed. Descritions of thee were also very clear. The ordering process was very... See more

Rated 5 out of 5 stars

We live in Hawaii and shipping can often times be a nightmare. However, from the confirmation of the purchase, through the timely shipping notifications, and then a speedy delivery, it was a great e... See more

Rated 5 out of 5 stars

Black butterfly clothing had a great selection of elasticated broad belts I was looking for to wear with a summer dress. Their website was easy to browse and I made a couple of purchases. The belts ca... See more

Rated 5 out of 5 stars

Babydoll was bought for my Wife. She loved it Size medium was perfect fit for UK size 14 But would recomend UK size large if your buying knickers as size UK medium are a bit tight. Good quality ple... See more



Company details

  1. Clothing Store
  2. also in
  3. Children's Clothing Store
  4. Dress Store
  5. Lingerie Store
  6. Underwear Store
  7. Women's Clothing Store

Written by the company

Step into the playful elegance of BlackButterfly, where fashion meets fun in the most charming way! Explore our delightful dresses, whimsical boleros, and accessories like belts, shawls, and sashes. From cozy nightwear to sassy lingerie, we've got something for everyone—men, women, and little trendsetters. Let your wardrobe enjoy a touch of playfulness with BlackButterfly, where every piece tells a story of effortless charm and style! ✨


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,035)

448 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Store

Very clean, well laid out website. Love how accessible all the sizing and availability is and I like supporting a family owned business

19 April 2026
Rated 1 out of 5 stars

My wife was not happy with the product…

My wife was not happy with the product because there was not enough. Give in the material and I measured her which I thought was correct. And the size that we ordered did not fit her. She is a plus size woman. But not a plus size woman. If you know what I mean in regular panties, she wears a size 22/26 from lane Bryant.

19 April 2026
BlackButterfly logo

Reply from BlackButterfly

Thank you for your feedback! We’re sorry to hear that the item wasn’t the right fit for your wife and did not meet expectations. We understand that sizing can sometimes be difficult, especially as fit and stretch can vary between styles.

We provide a detailed size guide on each product page to help customers choose the best option, but we appreciate that this does not always guarantee the perfect fit. Your comments are valuable and will be taken on board as we continue to improve our sizing guidance and product range.

Rated 1 out of 5 stars
BlackButterfly logo

Reply from BlackButterfly

Hi Kathleen, we're really sorry to hear that your order didn't arrive as expected - we completely understand how disappointing that must be! We've reached out to you via email to help get this sorted, so please do keep an eye on your inbox and reply with the requested photos when you get a chance. We'll get this resolved for you as quickly as possible! 🖤

Rated 1 out of 5 stars

Hello..I ordered 2 little girls dresses…

Hello..I ordered 2 little girls dresses and paid online..only 1 has been delivered and no sign of the other one yet and noone seems to able to track it..please could someone find out for me whats happened or send me a refund. mts

16 April 2026
BlackButterfly logo

Reply from BlackButterfly

UPDATE:
We have since been in direct contact with Lucy and have fully resolved this issue. A replacement dress was sent out after the original was lost in transit, and we’re pleased to confirm it has now been received.

The customer has confirmed they are happy with the item and that it is very comfortable.
__________

Thank you for your feedback, Lucy! We’re sorry to hear there has been an issue with your delivery. We can confirm we have already been in communication with you and have been investigating this matter.

Someone will be following up with you today to get this resolved as quickly as possible, whether that is locating the missing item, replacement or a refund as you mentioned.

Rated 5 out of 5 stars

Great Belts

Bought 2 great belts, but they were too big. The returns process was so quick! The replacements must’ve been sent out as soon as they received them. Ok, I had to pay for the return, but it was free delivery so can’t grumble about that. The belts are lovely, well made and quite sexy. Great product for the price, and excellent service too.

12 April 2026
Rated 2 out of 5 stars
BlackButterfly logo

Reply from BlackButterfly

Hi Lisa,

Thank you for taking the time to leave a review. We're really sorry to hear your package appears to have gone missing - that's never the experience we want for our customers! Please get in touch with us at info@blackbutterflyclothing.com and we'll look into this straight away and do our best to put things right for you. We hope to hear from you soon! 💛

Rated 5 out of 5 stars

The quality

The quality , feel & colour of these items is brilliant. Delivery very prompt & for less than £100 i got a beautiful baby doll nighty , a baby doll nightdress , a pretty bralete & a lovely pretty pair of little panties . All in pink & im happy & my Mistress i imagine will certainly aprove . Cindy Sophia Silk

8 April 2026

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