Bitrue Reviews 

Guys,
I sent Sui from OKX to Bitrue.
But it never arrived on my Bitrue account.
On Suiscan I can see the transaction and I have double checked everything.
Bitrue is not helping at all. They are just sending stupid answer.
BITRUE stole my assets.
Anyone else had problems like this with Bitrue??

I am trying to withdraw ETH and these scum are trying to charge me 18.30USD for a fee... here are some comparisons.

Bitrue 0.01ETH = 18.30USD ( this is what people in 3rd world countries make in a week!!!!!) These scum are trying to swindle unsuspecting crypto users.

Vs

Kraken = 0.003eth = 5 usd
Binance = 0.0007 ETH cheapest!!!

The support person DEBORAH is worse than CHATGPT.. I explained to them that the fees are wrong and showed them links and screenshots to places where it shows the average eth fees. I even showed them screenshots to other exchanges. They continually repeat the exact same phrase back -

BITRUE RESPONSE
-------------------------------
"Please be informed that the withdrawal fee which was shown was according to the withdrawal fee on Bitrue is simply enough to cover these network fees - we are not making a profit from this.

We are dynamically updating the withdrawal fee on Bitrue to reflect the network price. We hope that the prices can come down very quickly, but it is completely out of our control.

Sorry for the inconvenience caused."
-------‐-----------------------

Instead of realising there is a real issue here and escalating this support request because the fee is not to cover network fees it's far more than the network fees DEBORAH keeps spitting the same response over and over.

Everyone should stay clear from these BITRUE people, support exists only by name they are an empty vessel worse than speaking to AI their human nature is non existent .

My coins are in limbo since sending coins to Bitrue from another exchange on April 24. I copied the coin address exactly as they provided on their site. They said they never received the coins and told me to submit a case to locate the lost coins on May 2nd. They said it will take up to 10-22 business days to complete the case request. They asked for screenshots and other proofs. I even gave them the Etherscan info. It's been 22 business days, and now they say that since the coins were sent in multiples for the one TX ID, it will take more time to find them.
Their response: Please be informed that your transaction is multiple transaction in the same TX ID that currently we don't support it
We can help you to find the coin, however, it takes sometimes to retrieve it.
Wish I had found this site with reviews from many others with similar experiences before losing my money.

Disgraceful service. 3 years using the exchange and send a transaction without a memo and been ignored and provided with useless information. I had to do all the investigating and provide absolutely every piece of information and no resolution after 45 days. Disgusting customer service and useless agents.

Scammers dont do business with them unless you want to lose all your money!!

scammed me 10k $ worth of crypto, lawsuit ongoing

Never had an issue until now. Sent ERC20 ETH to bitrue ERC20 wallet and funds are not in my account and etherscan shows it’s in there…

Bitrue is a pain to use. I lost my phone and changed my number. Cannot access account. Do not use bitrue, unless you want to lose your assets.

bitrue cheats its users, he said he will give 10 dollars cash to every new user who deposit 100 dollars, many users do not pay for various reasons, this is really bad experience for an exchange, I definitely do not recommend

This trading platform is amazing. been using it for several years now.

I have been a customer for years, but recently have to update my phone number. Bitrue refuses to let me access my account due to the 2 factor authentication and that my account was linked to my old phone. I have been in contact with them via email for months, went through their process of account recovery, and they still have NOT allowed me to access my cryptos. I tried to request a phone call directly with a representative, to which they don't have any. I have cleared this issue with other platforms, but still have issues with Bitrue. I just want to access my account and cryptos, still NO way to do so, as they will NOT allow me due to this. Please have a dedicated phone line so customers can speak to someone directly. The email service is lacking and process to recovery and update my phone is crap.

Against the agreement with Flare, Bittrue opened up FLR IOU trading early.

I wouldnt trust these reviews, they are all similar and bunch of them literally say it was my error! Wt f?! I use Bitrue from the start! At one point i had 300k on spot account, never had issues with withdrawals i regulary use it today! They maybe have some high fees but that is it!
Crypto space only and no FIAT majes Bitrue very secure!!! I heard there is big change coming to Bitrue in positive way!My biggest issue is BMAX token! I hope Bitrue trashes it

I have been sending XLM to Bitrue from Crypto.com for over a year. I have never had any issues. If there are high transfer costs it is probably an ERC20 coin. XDC on the other hand is always under .01 I put money in trade it up and move it out to my D'cent Wallet

After verification process i had $100 that isn't available for trading , thief stuff.

Fraudulent bunch, if i didn't set up my appointment with above company on head line for a refund, they wouldve lost all my money

Bitrue has stole my funds after freezing my account about 2 years ago with funds worth over 10,000$ (now around 3,000$)
I couldn’t withdraw, trade or do anything.
Finally they unfroze my account but to my surprise all my funds are gone!!!!!

That was due to me trading n-degree arbitrage which is against their terms of service.

I specifically asked many times what exactly i could not do because there is arbitrage and also n-degree arbitrage. After not getting any replies unfortunately I continued violating their terms of service and got my account frozen.

Yesterday they unfroze my account and said they took the amount of funds which I profited while taking advantage of their system.
It should have been around 150-200$
But they took 3000$ away from my account!!!!

I was a bit concerned with all the negative comments on here. But decided to try out Bitrue anyway because of its high withdrawal limits with no kyc. Overall experience was pretty flawless. Only thing that hurt was the withdrawal fee for the particular crypto I was trying to buy and withdraw.

impossible to withdraw and keeps flipping from english to chinease