Typical scam casino dont believe it and don't make a deposit! its just like you give them money and you will never see it back they like gatekeeping it. gonna go try chilistakes instead I know they ha... See more
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Good casino with alot of slot machines. But i had to struggle alot to be able to finally withdraw the winnings back to my bank account via MiFinity. If you are gonna play there i suggest using M... See more
Company replied
Have not received payout due to me a month ago. All documents required submitted on numerous occassions, finally all were approved. I have been requested so many times to request the withdrawal, which... See more
Company replied
So far my experience has been positive. It's the second online casino I've come across that offers a diverse selection of games and instills trust, with Trustdice being the first. While I haven't atte... See more
Company replied
Company details
Written by the company
We Aim To Be Fair And Serious! We have over 15 years of experience in providing best online casino gaming support. Bitdreams was founded by a group of iGaming enthusiasts who wanted to create a new casino that captures the essence of gambling. Our goal is to build the ultimate site for players who want everything in one place: the best software, generous rewards and a user-friendly interface that is easy to navigate. Everything we do is designed around our customers.
Contact info
2.6
Poor
93 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Typical scam casino dont believe it and…
Typical scam casino dont believe it and don't make a deposit! its just like you give them money and you will never see it back they like gatekeeping it. gonna go try chilistakes instead I know they have fast crypto withdrawal
11 April 2025
Unprompted review
This company stole €20 out of my…
This company stole €20 out of my account and have not returned it. Just a warning..... Stay clear, if they done it on me Im sure they have done it on more people. Stay Clear you have been advised. This company are refusing to refund the Money they took out of my account. Stealing from customers...
1 May 2024
Unprompted review
So far my experience has been positive
So far my experience has been positive. It's the second online casino I've come across that offers a diverse selection of games and instills trust, with Trustdice being the first. While I haven't attempted to withdraw funds yet, I'm optimistic that everything will go smoothly when I do.
8 April 2024
Unprompted review
Reply from Bitdreams
Dear Liam Hicks,
We're delighted to hear that you've had a positive experience with us so far!
Providing a diverse selection of games and ensuring a trustworthy environment are top priorities for us. If you ever need assistance or have any questions, our support team is here to help. We look forward to continuing to exceed your expectations, and when you're ready to withdraw funds, rest assured that we'll strive to make the process as smooth as possible.
Thank you for choosing us as your online gaming destination!
Best,
Bitdreams Team
Reply from Bitdreams
Dear Yuts Miron,
We're sorry to hear that you're not enjoying your experience on our site. Our aim is to provide an entertaining and rewarding gaming experience for all our players. If you have any specific concerns or feedback, please feel free to reach out to our support team. We're here to assist you and address any issues you may encounter.
Best,
Bitdreams Team
30k deposit 2yrs no return
Over a 2 year period i have deposited over 30k and have never seen a return withdraw to date. NOT A GOOD RETURN RATE SITE.
VIP GREAT SERVICE OF COURSE LOOK AT THE AMOUNT OF $ I PUT IN TO GET NOTHING. The site itself has a wide range of slot games which are entertaining
31 December 2023
Unprompted review
Reply from Bitdreams
Dear Louise,
Thank you for sharing your feedback with us. We're sorry to hear about your experience, and we understand your frustration regarding the return on your investment over the past two years.
We strive to provide an enjoyable and rewarding gaming experience for all our players, and we appreciate your loyalty as a VIP member. However, we acknowledge that the return rate has not met your expectations, and we apologize for any disappointment this may have caused.
We continuously review and update our games and services to enhance the overall experience for our players, and we value your feedback in this process. We're glad to hear that you find our selection of slot games entertaining.
Please feel free to reach out to our support team if you have any further concerns or if there's anything we can assist you with. We're here to help and are committed to improving your experience with us.
Best,
Bitdreams Team
SCAM WEBSITE
Re:
I never ask to close my account. And why you don’t mention that I did the verification process, that I sent my ID, my bank statement, a document approved by the Italian government for my residence and all the details like account holder’s name, email holder’s name, bank name, bank address, Iban, Swift/BIC. You don’t mention that part right? You say that you are waiting the verification process so people can read this and think that I am in wrong no? I have all the screenshot, you are playing the wrong game with me. And now more than 4 days and I still didn’t even receive an email where they send my money back. I already sue the company, if you want the war I’ll give it to you till I get my money back
14 December 2023
Unprompted review
Reply from Bitdreams
Dear Marco,
Thank you for sharing your concerns.
We apologize for any inconvenience you've experienced during the verification process. Our KYC (Know Your Customer) procedure is a standard requirement to ensure compliance with regulations and protect both our customers and our platform. We appreciate your patience and cooperation in providing the necessary documents.
Regarding the delay in processing your withdrawal, we understand your frustration and assure you that we are working diligently to resolve this issue as quickly as possible. We will investigate the matter further and ensure that you receive a prompt update regarding the status of your withdrawal.
If you have any further questions or require assistance, please don't hesitate to contact our support team. We are committed to resolving this matter to your satisfaction.
Regards,
Bitdreams Team
The odds are horrendous
The odds are horrendous. Most of the time you will lose a lot of money, The drops can be as high as 2,800 before a drop, on average 800. At this point i have stopped playing the losses were too great. They quote it is regulated, bit I doubt that with these odds. Player beware that you can spend 3,000 euros with no wins!!
15 December 2023
Unprompted review
Reply from Bitdreams
Hey,
Thank you for sharing your feedback Lorraine.
We're sorry to hear about your experience. We take player satisfaction seriously and continuously strive to improve. We ensure that our games are regulated and fair, but we understand that individual experiences may vary. We appreciate your input and will use it to enhance our services. If you have any further concerns, please don't hesitate to reach out to our support team.
Regards,
Bitdreams Team
This site is a complete scam
This site is a complete scam. My profile was approved after many trials and tribulations and having to work with the account representative team to provide many redundant documents. After receiving an email confirming approval of my documents, I requested a withdrawal and this morning I receive another email saying it is no long let approved. I will provide all
Documentation and correspondence so everyone visiting this platform knows the risks of engaging with this illegitimate company. I’ve also contacted CBC (Canadian broadcasting corporation) and the RCMP who will investigate.
Please do not engage with this group
6 November 2023
Unprompted review
Reply from Bitdreams
Dear Dave G,
We're sorry to hear about your experience, and we take your concerns seriously. We assure you that Bitdreams operates legitimately with a valid license, and we are committed to resolving any issues you may have.
Our approval process is designed to ensure compliance with regulatory standards, and we apologize for any inconvenience you may have faced during this process.
If you could provide more details or contact our support team directly, we would appreciate the opportunity to address your specific case and work towards a solution. We value transparency and aim to uphold the trust of our users.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Bitdreams Team
Small but legit!
After online casinos were banned in my country, I had to leave trustdice and stake, and started trying new places. Fortunately, I found this one through a friend. They have streamers but I wonder if they play with their own money? Overall, it's a small but legal site that has allowed me to win some money.
25 July 2023
Unprompted review
Reply from Bitdreams
Hey Eurydyce Avery Wright!
Thanks a lot for your feedback! We're glad you're enjoying our products and services. We aim to please with awesome bonuses and exciting gameplay.
Regarding the streamers, they play with their own money to keep it real.
We're stoked to have you winning and having fun with us! If you need anything, just reach out. Good luck on your future adventures with us!
Best regards,
Bitdreams Team
Playing at Bitdreams has been a great…
Playing at Bitdreams has been a great experience. Large selection of games, multiple ways to deposit or withdrawal plus incredible customer service. My VIP manager brightened up my Easter weekend with a $60 non deposit bonus just to show me his appreciation for my continued loyalty at playing at this casino. Sure was a great way to start my weekend.
8 April 2023
Unprompted review
Reply from Bitdreams
Hey Ehjax78,
Thanks a ton for your feedback!
We hope you're doing great. We're really glad to hear that you're happy with our products and services.
That means a lot to us. We always strive to give our customers the best experience possible, with bonus offers, great gameplay, and more.
Our goal is to make sure you have a good time. Your feedback is really appreciated.
We'd like to take this chance to wish you the best of luck on your journey with us.
Contact your Account Manager and let him know about this post, for sure will have something nice for you :)
Take care,
Bitdreams Team
Its a SCAM
Its a SCAM! they will not alow you to withdraw you have to 3x the amount you deposit in oder to withdraw customer service was un professional
14 February 2023
Unprompted review
Reply from Bitdreams
Dear James,
Thank you for taking the time to provide us with your feedback.
We regret to hear that your experience at our casino has not been satisfactory.
In regards to your feedback and deposit wagering requirements, we would like to inform you that this is our standard Anti-Money Laundering (AML) policy to prevent money laundering and is accepted by account holders upon registration.
By registering an account, the customer agrees to abide by the Bitdreams Terms and Conditions and any other applicable regulations or legal obligations.
By accepting our main terms and conditions, you also accepted all AML terms and conditions.
I hope our reply dispels all of your doubts and you will reconsider changing your review.
We wish you the best of luck,
Bitdreams Team
Very much bad casino you have to wager…
Very much bad casino you have to wager 3 times your deposit to simply withdraw it I wanted to cancel my wager but they didn't wanted to allow me to cancel my withdraw even if they say it's ok before 24 hours to cancel a deposit I had to try and play it and lose 1020$ as there is a hidden term and condition that you cannot wage more than 100$ at once I feel so angry and stolen by these excessively abusive terms of people
4 March 2023
Unprompted review
Reply from Bitdreams
Dear Esteban,
We appreciate you taking the time to give us your feedback.
We are sorry to hear that your experience at our casino has not met your expectations.
Regarding your feedback and deposit wagering requirements, we would like to inform you that this is our standard AML policy to prevent a money laundering policy and is accepted by account holders based on registration.
By registering the account, the customer undertakes to accept the Bitdreams T&Cs and also comply with the rules set out in the regulation or other legal obligations.
Getting to know our customers also helps us ensure that we are fully compliant with all applicable laws and regulatory requirements.
I can assure you that we are a legitimate company and the license details you will find on our main terms and conditions page.
Wish you all the best,
Bitdream's team
Perfection this casino pays out fast…
Perfection this casino pays out fast has amazing slots and games are great support is always supportive and respectful i win at bitdreams all the time and this casino is at it finest when ur wanting online casino this is the site that is 1
1 March 2023
Unprompted review
Reply from Bitdreams
Dear Shai,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Reply from Bitdreams
Dear Adam,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Buna de jucat
30 January 2023
Unprompted review
Reply from Bitdreams
Dear Lestok Florea,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
No fuss payout
No fuss payout. Good selection of games. Bonus system is good.
17 December 2022
Unprompted review
Reply from Bitdreams
Dear Lucy,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
The worse casino ever please iam…
The worse casino ever please iam writing again this the rip off casino takes you Mony and sale you dreams
I won $92000NZD the didn't gave me my winning prize bt the promised the refund my deposit it's has been 2 months the havnt even send me my own mony back making excuses daily now the fully stop talking to me.the card got my name it.i put photos on my review display ND I send you guys my card new photos wit my name on it.dont make lies
10 December 2022
Unprompted review
Reply from Bitdreams
Dear Beaths,
As part of the verification process, we identified that a company card was being used on your personal Bitdreams account which is in breach of our terms and conditions. As outlined in our one-to-one communication we have refunded all deposits on your account to the company card used.
If you have any further questions we are available via live chat or email.
Kind Regards
Bitdreams Support
Reply from Bitdreams
Dear Anne,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
Worst casino ever
Worst casino ever, they have limit on the live game BlackJack roulette maximum 100 Euro,
And if are lucky to win they Will keep asking for documents to delay the withdrawal.
1 December 2022
Unprompted review
Reply from Bitdreams
Dear klontian gkikopouli,
We are sorry to hear you have had a negative experience.
We can reassure you the requesting of documents is inline with our internal policies and form part of our withdrawal process. As per our terms and conditions on the website we require KYC documents in order to verify a players account.
It is of paramount importance to us that gaming is comfortable and does not cause harm.
As Responsible Gambling Ambassadors, we do verification to check if the level of the playing meets your financial situation.
Bitdreams reserves the right to request additional information and documentation from any client, if such evidence is required to fulfill other legal obligations.
Getting to know our customers also assists us in ensuring that we are fully compliant with all applicable laws and regulatory demands.
In relation to your limits please note that all of them are regulated and applied by the game providers and our service is not controlling them.
We do believe that this answer dispels your doubts and now you will be able to change your left review about Bitdreams.
Best Wishes
Bitdreams Team
Up there with the best of the best!
Bitdreams Casino has a widespread range of pokies to choose from, I’m yet to trial every pokie and have been using this Casino for a long time now. Customer service is at a high standard of efficiency with speedy response times being a major key factor. The reason I haven’t given them a 5/5 star is that like every Casino you play at you don’t always win unfortunately…
25 November 2022
Unprompted review
Reply from Bitdreams
Dear Jayden,
Thank you very much for your feedback and we hope you are doing well!
It's really great to hear that you are satisfied with our products and services. This is very important to us.
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment and your feedback is appreciated.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
Kind Regards,
Bitdreams Team
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