Bitly Reviews 688

I have one year in digital marketing experience and I tried this site for a few months and honestly I don't recommend it. It's not flexible and is clearly about money first.

This is a scam, never use this....

TRASH. Their support is AI. Zero customer support. Not supportive, buggy, do not do business with them. Emailed support multiple times and they just have robots responding to the same message over and over.

I honestly don’t understand how this company is still in business.

I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven’t received any response.

This has been one of the worst customer service experiences I’ve had.

At this point, I’m looking into migrating my QR codes and moving to a different provider.

Signed up for a corporate account, they refuse to issue a receipt that is required for my accounting team. How can I show that payment was made and when? This is an issue, so I want to use a different service, but there is no support and you cannot get a refund, even same day. They know that you will be unhappy so they take your money and then shut you out. Avoid this shady company!

Extremely difficult to contact a real person; the QandA and chatbot are not adequate.

⭐☆☆☆☆

They took €184.50 and hid behind a bot.

I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days, explained the situation, cited EU consumer protection law, and asked politely for a refund.

What I got back: an AI bot. Twice. Copy-pasting the same response. Explaining how to cancel a subscription I had already cancelled. Never engaging with a single legal argument I made.

The irony? In their own response, they admitted that their renewal notice emails "may end up in spam or promotional folders." So they know their notification system is unreliable — and still refuse to refund.

I am a lawyer. I know my rights. I am now pursuing every available remedy: chargeback, EU ODR, consumer authorities in Portugal and Germany, and registered post to their managing director in Berlin.

For €184.50 they are getting all of that. Not worth it, Bitly.

Maybe someone from support actually reads this.

I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spam). So I can't access my paid account but there is NO WAY to contact this company, because - you've guessed it - you need to be logged in to a paid account to actually contact Bitly. There is no other way.

I've been shouting to a mediocre chatbot for the past 30 minutes, there is absolutely no way to talk to a human or get an email address or whatsoever. This is not how you do business. I'm cancelling my account immediately - if I manage to login that is.

They coopted me into a "free qr", i tried it all good. And then after printing it in my presentation cards it directs them to a screening page that confuses everyone, it does not even let me redirect it to their "linktree bitly version". They are the worst, now the money on my cards is wasted.

I wish I could give lower than a 1 star. I was charged for an auto renew on an account that I haven’t even logged into in a year and the renewal notice went to spam. They only have a chat bot to discuss and provides the same responses over and over. The charge is $191 which is ridiculously overpriced for the service in the first place. Very disappointing!

Zero stars if I could. The shortened link takes you to a bitly page that looks super suspicious with a 99% drop off. Terrible

Nice watching

Sorry. I am migrating to a company that doesn't hide basic stats behind a paywall.

I’ve used Bitly for years across multiple client campaigns, QR codes, print placements, and marketing materials. Recently, I discovered that links created under free accounts now route users through an interstitial “preview” page that includes advertising before redirecting to the destination.

This was not something I was clearly aware of when it rolled out, and I only found out after a client flagged it. That’s not a great position to be in when you manage brand perception for others.

I understand companies need to monetize free plans. That’s fair. But changing the core behavior of existing links — especially ones already printed in magazines and on QR codes — without prominent, unavoidable communication undermines trust.

I’ve since upgraded to remove the ads, but the damage was already done from a credibility standpoint.

If you rely on Bitly for client-facing marketing materials, be aware that free links may no longer provide a direct redirect experience.

What a dire thing to do to put ads in front of links. So poor.

This is a con for free users. Please use tiny url instead who offer a proper ad free experience for a single link.
My single link (which worked totally ad free while I was testing with bit ly), but once I sent the link to the parents of a school fun run I’m organising, ads.
Now I have to fork out $35 for a subscription for a single link for a charitable cause.
Cheers bit ly!
I’ll highly recommend people to AVOID

I used a free version of bitly for more than 15 years. Then last week, all my links stopped working. I learned that tech support requires a paid version, so I paid for an annual subscription. I made a trouble report. The links started working again but then stopped twice more. I am not getting any help today. For that reason, I'm looking at finding a new provider -- and cancelling my bitly membership.

Bitly acquires scam companies/brands that do false marketing - first telling you can generate free QR code, to later inform you (once you have distributed materials) you have to pay. Wonder why Bitly don't "announce" their shiny brand on these pages... Does investors know you tricks or you trying to fool them, too?

Advertisement on Bitly for Bitly reads “ analytics even your grandma can understand” Gotta love a company so off trend they think sexism and ageism to promote a product is the way to go.