Birchall Blackburn Law Reviews 

Great service throughout. Our house purchase wasn’t the easiest process but Catherine provided consistently great service and made a stressful process as smooth as possible. Thank you.

People I communicated were all knowledgeable and very professional in their dealings. Our business was conducted and concluded in a very timely manner.

I used Birchall Blackburn for my house purchase and the service was unacceptable. Communication was inconsistent and slow, with repeated missed calls and promised updates that never arrived. Our conveyancer was Kieran Williams and he shown unprofessional behavior in multiple instances.

Most seriously, the final financial statement arrived less than one working day before completion and showed several large unexpected charges and a much higher legal fee than quoted. The firm later acknowledged some quoting errors but only offered partial reductions; their “final response” failed to address the main service failures or compensate for the stress and financial strain caused.

I have escalated the matter to the Legal Ombudsman and would not recommend this firm to anyone who expects clear, timely communication and accurate cost estimates.

Pros: none I experienced
Cons: poor communication; inaccurate information; last‑minute inflated charges; inadequate remedy

They Registered the wrong plans with the land registry, I found out 2 years later when remortgaging that we didn’t own the property and didn’t know if we would loose our home.

The customer service was appalling, I spoke to a Stacey Ashe who refused to admit what they had done or even tell me what the issue was, they said the wouldn’t fix it because it was a conflict of interest and I would need to get another solicitor, I didn’t know what was going on we were mid build on a grade II listed building we had to down tools, the financial and mental fall out from their error has been detrimental to us and I can only just start speaking about this now.

I couldn’t get another solicitor to help me all they were saying is why aren’t Birchall Blackburn fixing their error, we can’t help they need to fix it.

Over one month later Birchall Blackburn finally admitted they made a mistake but would still not fix the error, it took overt two years for us to find the right solicitor to fix this mistake. It was fairly simple in the end and could have been resolved quickly by Birchall Blackburn in the first place and we would have saved a lot of money and stress that I will never get over.

It says a lot about a company that can make a huge mistake like registering the wrong property then refuse to fix their mistake.

An amazing helpful team, expertly knowledgeable, friendly and highly professional.

What a dreadful company. Did things wrong but never owned up to them and tried to shift the blame. The guy we had didn't explain things properly. Didn't listen... Worst solicitor I have ever dealt with in my life and trust me, I have used many in business and personally. Hope AI takes over this legal profession. All they care about is taking money. It wouldn't be so bad, if they just said sorry for the stress and apologised for making some mistakes. Would never recommend. x

Handled my purchase quickly, great communication

Excellent service over the past few weeks when selling one of my properties. Nicholas Tyrer was my solicitor and he made everything so easy from start to finish. A very satisfied customer.

Friendly, professional and quick service. Communication was excellent.

Terrible firm , absolutely no urgency in what they do , no care or compassion for clients . Definitely the worst experience I've ever had with a solicitor's firm.

I want to thank Ben Wilde for his wonderful support in getting our purchase over the line in a timely manner. It wasn’t all straight forward but he really supported us with every step

I was recommended Birchall Blackburn Law.
I was assigned Ben Wilde.
Ben was very helpful at all times and would respond immediately to any enquiries I had.
My case was a very complex one but with Ben's hard work and commitment all was done to my satisfaction and I would definitely use this company and have Ben look after the case again.

Amazing service from Birchall Blackburn Solicitors! As first time buyers, we couldn’t have asked for a better team. Ben and Janette were all brilliant, friendly, professional, and always quick to respond to our questions. They guided us through every step, kept us updated, and made the whole process smooth and stress free. We’re so grateful for their hard work and would recommend them to anyone buying a home.

This is the worst company to work with. Extremely unpleasant and unprofessional!!! Extremely slow, charged over £2000 for conveyancing and is very very sluggish. I will leave daily feedbacks of how irritated I am with them. Avoid this joke of a firm at all cost!!!. Ridiculous.
If you think mt feedback is a bluff, try them and see.

From start to finish, our experience with this firm has been nothing short of frustrating and disappointing. Communication was absolutely terrible — we constantly had to chase for updates that were either delayed, vague, or completely ignored. Emails would go unanswered for days (sometimes weeks), and even our estate agent struggled to get any response from them regarding important information

At times, I had to contact the management company myself just to find out what was going on because our own solicitor wasn’t doing it. There was no sense of urgency, accountability, or professionalism throughout the entire process. Every step forward felt like pulling teeth.

Buying or selling a property is stressful enough, but this firm made it ten times worse. I would not recommend them to anyone — save yourself the frustration and choose a solicitor who actually communicates and cares about their clients.

So, after blasting Birchall Blackburn and threatening to raise an official complaint, I actually made some progress, but now we're into the actual week when we're expecting to complete and everything is crickets again. No communication, no apologies from the conveyancing solicitor assigned to my purchase (that's Sherilyn Jones, for reference, who clearly could not give a crap about the cases she is working on), absolutely nothing. The only person I receive any updates from is the estate agent managing the purchase, who has also expressed frustration and horror about the way this firm has slowed everything down. It's just awful, distressing, and makes a very stressful situation even more stressful.

Entirely incompetent. The team at Birchall Blackburn need training in customer service. Rude staff, who actually blamed me for the delay to our house move as “I’d chased them too much”. Never pick up the phone and reply to emails after 4/5 days. Just checked my phone history and I made 119 calls in the last 7 weeks to them - just 3 times was my call answered. Ended up taking 14 weeks for a house purchase with no chain and a full search history. Anna Leblanc should be ashamed of the way she treats paying clients. Her lack of care for other peoples lives is shocking. Pay a little more and choose a good solicitor.

I had a great experience with Birchall Blackburn Law and toward the end of the conveyancing period when it gets rather exciting and intense I could not fault the patience, help, assistance and advice from both Lisa Golland and Najifa Bakth, they are ambassadors for business and I can't thank them enough.

Ignore the good reviews they must be done by themselves or something. Never reply to you. You spend all day getting put through to people then it just goes to voicemail and your back to square one.

If only I could give no stars…
16 weeks and 5 days for what is basically a cash purchase with no chain and still no completion date, they do not answer phones or emails, call back when promised, and the communication is diabolical, then every enquiry takes at least 2 weeks to answer, and to cap it all the legal advisors are rude, they are not solicitors, quite obviously a warehouse full of people who do the majority of work then hand it over to a solicitor for sign off…..AVOID AT ALL COSTS