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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the helpful and quick responses from the support staff, often highlighting specific individuals for their friendly and professional assistance. Many also find the website easy to navigate, with a modern design and smooth-loading games, and enjoy the variety of offers and bonuses available. However, a significant number of people were dissatisfied with the payment process, experiencing long delays in withdrawals and verification. Some customers also reported issues with customer service, noting slow response times and unhelpful interactions, particularly when trying to resolve payment problems or close accounts.

What people talk about most

Payment

Reviewers highlight significant dissatisfaction with the payment process. Many customers report issues with... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration with slow,... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers express strong dissatisfaction,... See more

Staff

Users describe positive interactions with staff. Many customers praise the excellent support team,... See more

Response time

Clients share negative opinions on response time, particularly regarding withdrawals and customer support.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Very long time waiting for withdrawal but they seems to be ok and ligit. They have the documents since last week and they still saying that they have to validate them . Im a honest player and I made m... See more

Company replied

Rated 4 out of 5 stars

I like overall looks of the site and betting section looks clear specialy in live betting wich is not always the case in every site. Customer service is fast and good, specialy with my man Bruce.

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I have been enjoying my time playing at BillyBets and I must say it has been a very pleasant experience so far. The website is easy to navigate, the design is modern, and the games lo... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

Billy Bets ble lansert under en lisens fra Costa Rica. Plattformen kombinerer et omfattende spillbibliotek med en profesjonell sportsbook. Med fokus på en «browser-first»-tilnærming sørger Billy Bets for at du kan bytte fra et live fotballspill til en spilleautomat umiddelbart. Sportsbook-miljøet er utviklet for brukere som krever høy hastighet. Effektiv navigasjon gir umiddelbar tilgang til live-markeder fra ligaer over hele verden. En egen seksjon for virtuelle sporter tilbyr kontinuerlige simulerte kamper, slik at det alltid er aktivitet – selv når virkelige kamper ikke pågår. Enten du analyserer live-data eller spiller på virtuelle ligaer, forblir grensesnittet raskt og uten forsinkelser. Biblioteket inneholder 26 000 titler fra 158 leverandører som Yggdrasil og Nolimit City. For en realistisk casinofølelse tilbyr Live Casino 979 bord med HD-strømmer av blackjack og gameshows. Plattformens betalingssystem støtter flere fiat-valutaer som ZAR og PLN, samt kryptovalutaer som ADA, XRP og LTC. Innskudd starter fra €20, mens uttak er tilgjengelig fra €10. Kontoer på høyere nivå kan håndtere månedlige uttak på opptil €75 000. Ved spørsmål er kundestøtten tilgjengelig døgnet rundt via live chat og et detaljert hjelpesenter. Ta ledelsen med integrert betting og førsteklasses spill hos Billy Bets!


Contact info

3.2

Average

TrustScore 3 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam and a fraud

Total scam and a fraud. Livechat wasted my time for an hour when I asked them to close my account. Then, after an hour, the scammer tells me that I have to send an email. Email was sent and they never responded and my account remains open. They don't respect responsible gambling guidelines, you never win anything, and if you magically happen to win, they will reject the withdrawal. STAY AWAY!!!

26 January 2026
Unprompted review
Billybets logo

Reply from Billybets

We’re sorry to hear about your experience and understand how frustrating this situation must be. Requests related to account closure and responsible gambling are taken very seriously, and we always aim to handle them in line with our policies and regulatory requirements.

However, since we did not receive the requested information from you within the 3-day period, we were unable to identify your account and review your case in detail. Without these details, we cannot verify what occurred or provide specific explanations regarding your claims.

We encourage you to contact our support team again and provide the necessary identification details so we can properly investigate the situation and assist you accordingly.

Kind regards,
BillyBets Team

Rated 1 out of 5 stars

I've been asking them to close my…

I've been asking them to close my account for weeks but they just laugh at me.

23 January 2026
Unprompted review
Billybets logo

Reply from Billybets

We’re sorry to hear that you feel your request has not been handled properly. Requests to close an account are always treated seriously, and we aim to process them according to our responsible gaming procedures.

Unfortunately, as we did not receive any identification details from you within the 3-day timeframe, we were unable to locate your account or review the communication history. Without this information, we cannot verify the situation or take further action.

If you choose to contact us again and provide the required details, our support team will be able to look into your request and assist you accordingly.

Kind regards,
BillyBets Team

Rated 1 out of 5 stars

Ignored self-exclusion requests - serious responsible gambling failure & fake licence

I am posting this as a warning to other users.

Billy Bets ignored multiple clear requests for self-exclusion. Despite repeatedly asking to be excluded from the platform, no action was taken and no confirmation was provided. This is a fundamental requirement of responsible gambling, and failing to honor self-exclusion requests puts users at real risk.

I have documented all correspondence and am escalating this matter to gambling regulators, consumer protection agencies, and payment processors.

If you care about responsible gambling standards or player safety, proceed with extreme caution. They have a fake licence and are a threat to the public.

UPDATE: it’s now been two weeks and they keep sending emails that they are processing my request, not closing my account and sending me bonuses. They’re also buying fake positive reviews here. Please protect yourselves - if you enjoy playing games, use a legit site - this is an illegal casino with a fake license.

15 January 2026
Unprompted review
Billybets logo

Reply from Billybets

Thank you for your review.

In order to investigate the claims raised in your comment, we requested additional information to identify the account and review the communication mentioned. Unfortunately, no response was received within the 3-day period provided by the platform.

Without verifiable account details, we are unable to confirm the situation described or proceed with an investigation. Requests related to self-exclusion and responsible gambling are handled with high priority once they are properly received and linked to an identifiable account.

We remain available to review any specific case as soon as the necessary information is provided through the appropriate channels.

Kind regards,
BillyBets Team

Rated 1 out of 5 stars

I have deposited via paysafecard 50…

I have deposited via paysafecard 50 Euro.
The money is gone but they didnt add it to my account.
They told me to wait 3 to 5 days till its send back to paysafecard.Its now 14 daysbut they kept my money and havent add it to my account
I can proof everything.They didnt care

17 November 2025
Unprompted review
Billybets logo

Reply from Billybets

Hello,

Thank you for sharing your feedback, and we truly apologize for the inconvenience you’ve experienced with your deposit.

We understand how frustrating it is to wait this long without seeing the funds in your account. Please be assured that we are not ignoring your case - the delay occurred because we are still awaiting the required confirmation for your transaction. As soon as we receive the necessary details, we will be able to complete the verification and resolve the issue immediately.

To help us speed things up, please reply to the email we previously sent requesting the transaction statement (payment confirmation). Once we receive it, we will make sure your case is handled with priority.

We appreciate your patience and are fully committed to resolving this matter for you.

Kind regards, BillyBets Team

Rated 1 out of 5 stars

I feel like I’m getting scammed

I feel like I’m getting scammed!

I have been playing on this site for 2-3 month and recently won $7500. I withdrew my first lot of funds- the max amount and so far they have all been rejected. The site claims that it is a fault on my payment providers end (which in other reviews seems to be the excuse for most). However, I called my bank and they informed me that no funds have been sent internationally, nor have they rejected funds. I have played Spinyoo and Skycity Casino and have been able to with draw $2000 at once via Spinyoo. I recommend Spinyoo over this site as you actually get paid. I thought I’d try Billy Bets because it advertises good payout times and chances. But I will now stick to Spinyoo. I will revisit my review if my funds show up in my account otherwise if I don’t, you’ll know that they never paid my winnings. Also, I’ve opted for a bank transfer withdraw option too.

13 November 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear E-Marie,

We’re truly sorry to hear about your experience and understand your concern regarding the withdrawal of your winnings. We would like to investigate the details of your situation from our side to provide a thorough clarification. However, without your account information, we are unable to verify the transactions or look into the issue directly.

Please contact us via email using the address registered to your account so we can review your case in detail and assist you further. Our goal is always to ensure fair and transparent processing for every player, and we hope to resolve this matter as quickly as possible.

Kind Regards,
BillyBets Team

Rated 1 out of 5 stars

Silly me I did give this casino a…

Silly me I did give this casino a second chance to prove that their RTP is really low. We’ll $1500 gone in the wind with no good wins. Definitely will not looking back and play this bogus site!!!

Also don’t tell me that you can’t locate my account coz I have videos when I played your site! All I can say is way too awful RTP. So many trolls here putting good reviews just to make this site looks good, but please you guys stay away and play somewhere else!

6 November 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear mary grace pilapil,

Thank you for taking the time to share your experience. We’re sorry to hear that your recent session did not go as you had hoped. We would like to assure you that all our games come exclusively from licensed providers and are regularly tested to meet industry standards for fairness, including RTP (Return to Player). This means the outcomes are completely random, and we do not influence results in any way.

We understand that luck plays a significant role in gaming, and sometimes it simply may not be on your side during a particular session. We hope that in the future, fortune will smile upon you, and you will enjoy more positive outcomes while playing. Your feedback is important, and we appreciate your candid perspective.

Kind Regards,
BillyBets Team

Rated 4 out of 5 stars

I like overall looks of the site

I like overall looks of the site and betting section looks clear specialy in live betting wich is not always the case in every site. Customer service is fast and good, specialy with my man Bruce.

6 November 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Antti Luode,

We greatly appreciate you taking the time to share your experience with us. It’s fantastic to hear that you enjoy the overall design of our site and find the live betting section clear and easy to navigate—especially as we know this can be challenging on many platforms.

We’re also delighted that our customer service, and in particular Bruce, was able to assist you promptly and effectively. Your feedback encourages our team to continue providing a smooth, engaging, and enjoyable experience for all players.

Thank you again for your kind words. We look forward to offering you many more exciting betting opportunities and seamless interactions on our platform.

Kind Regards,
BillyBets Team

Rated 3 out of 5 stars

Srednja zalost

Srednja zalost sm felix je dobr

28 October 2025
Unprompted review
Billybets logo

Reply from Billybets

Pozdrav Dejan selšek,

Hvala što ste s nama podijelili svoje mišljenje. Drago nam je čuti da je vaše iskustvo s Felixom bilo pozitivno - naš tim nastoji pružiti prijateljsku i korisnu podršku svakom igraču.

Također cijenimo vaše iskrene povratne informacije i razumijemo da iskustva mogu varirati. Vaši uvidi pomažu nam da kontinuirano poboljšavamo platformu, osiguravajući da je i ugodna i pouzdana za sve.

Veselimo se što ćemo vas uskoro ponovno ugostiti za još glatke igre i ugodnih trenutaka!

Srdačan pozdrav,
BillyBets tim

Rated 5 out of 5 stars

Excellent service

Excellent service

27 October 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Gulzaman Khan,

We truly appreciate you taking a moment to share your experience. It’s wonderful to hear that our service met your expectations. We strive to provide attentive and reliable support to all our players, and your kind words reaffirm our efforts.

Thank you again for your feedback, and we look forward to welcoming you back for many more enjoyable gaming sessions!

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

This site is awesome and Philip is the…

This site is awesome and Philip is the best to help!

24 October 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear monika germ,

Thank you for taking the time to share your feedback. We are thrilled to hear that you find our platform enjoyable and that Philip has provided exceptional support. Delivering professional, attentive assistance and ensuring a seamless experience for our players is always a priority for us.

Your kind words will be shared with Philip, as recognition like this motivates our team to continue providing the highest level of service. We look forward to supporting you in all your future gaming sessions and making every experience as smooth and enjoyable as possible.

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

Fellix is the best man

23 October 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Vera,

Thank you so much for your kind words! We’re delighted to hear that Felix was able to provide such excellent support. Our team always strives to offer helpful and friendly assistance, and it’s wonderful to know that it made a positive difference to your experience.

We truly appreciate you taking the time to share your feedback, and we’ll be sure to pass your compliments along to Felix.

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

This site is awesome and if you ever…

This site is awesome and if you ever need any help Dexter is the best to help!

21 October 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Žan Ljubec,

Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying the platform and that Dexter was able to provide you with outstanding assistance. Our support team strives to be approachable, knowledgeable, and quick to help, and it’s wonderful to know that their efforts made a difference in your experience.

We hope your future sessions continue to be just as enjoyable and hassle-free!

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

Wery good casino

4 October 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Smirggelis,

We truly appreciate your kind words about our casino! It’s great to know that you had a positive experience with us. Our team continually strives to provide engaging games and smooth gameplay, and feedback like yours motivates us to keep improving.

We look forward to welcoming you back for many more enjoyable sessions!

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

you are great! Philip

you are great!

3 October 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Sandra Szczepanska,

We are delighted to read your feedback! It’s wonderful to know that Philip was able to provide such a positive experience — your recognition truly brightens our day. Our team always aims to offer support that is both effective and friendly, and comments like yours remind us why we do what we do.

Thank you for taking the time to share your thoughts. We hope your future sessions continue to be enjoyable and smooth!

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

Very good Casino

Very good Casino
Kristof ist a very good Manager from the Support Team

24 September 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Karolina Krygier,

Thank you for taking the time to share your experience! We’re delighted to hear that Kristof from our Support Team made such a positive impression. It’s always rewarding to know that our team’s dedication and professionalism enhance your experience on the platform.

We look forward to welcoming you back soon for more smooth gameplay and attentive support whenever you need it!

Kind Regards,
BillyBets Team

Rated 1 out of 5 stars

They seem to be a fraud

Total scam, stay away guys do not deposit any money with those fuuckers. I made a refund request 3 weeks ago and still not answer, all they do is sending bot massages asking to wait. There is no phone contact and no real person answering emails. I will sue the website hopefully they shut it down.

12 September 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Alex,

Thank you for sharing your feedback regarding your experience. We truly understand the frustration that can arise when expectations are not met, and we value every opportunity to address concerns from our players.

We would like to clarify that opening an account falls under the responsibility of the individual player. We strongly encourage all users to verify their eligibility and ensure they are compliant with any personal restrictions they may have set.

We appreciate your perspective and take your concerns seriously. Please be assured that your feedback will help us examine our processes to ensure clearer communication about account creation and responsible play in the future.

Kind Regards,
BillyBets Team

Rated 1 out of 5 stars

scam just a scam please dont depsoit

7 September 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Andrés Gómez,

We are truly sorry to hear that your experience has led you to feel this way. It’s concerning for us to learn that you had a negative impression of our platform. To help us understand and investigate what happened, we would appreciate it if you could reach out to us via email from the address registered to your account, including any details about your situation. This way, we can review your case directly and provide assistance.

Your feedback is important to us, and we hope to clarify and resolve any issues you’ve encountered.

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

Good experience with this website and…

Good experience with this website and the best support team i am very happy with Jack support agent.

3 September 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear aleš guti,

Thank you for taking the time to share your experience. We’re delighted to hear that your time on the platform has been enjoyable and that Jack from our support team was able to assist you effectively. It’s always encouraging to know that our agents are making a real difference for players like you.

Your feedback inspires us to maintain high standards and continue offering smooth and enjoyable gameplay along with attentive support. We hope your future sessions are just as positive and rewarding.

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

Super super super

Super super super

29 August 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Thanasis Demollari,

Your enthusiasm truly brightened our day! We’re delighted to hear that your experience has been “super” on multiple levels. Knowing that our games and services leave such a positive impression motivates our entire team to keep delivering engaging and enjoyable experiences for players like you.

Thank you for sharing your feedback. We look forward to seeing you enjoy many more thrilling moments with us!

Kind Regards,
BillyBets Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I have been enjoying my time playing at BillyBets and I must say it has been a very pleasant experience so far. The website is easy to navigate, the design is modern, and the games load smoothly without any issues. There is a great variety of slots and live games to choose from, which makes it really fun because you never run out of options.

One thing I especially appreciate is the support I received from David. He was very friendly, professional, and quick to answer my questions. It really makes a difference when you feel like there is someone on the other side who is actually willing to help and guide you.

The promotions are also quite exciting, with bonuses and offers that keep the experience fresh. Everything feels reliable and well-organized, which gives me confidence to keep playing here. Overall, I am very satisfied with BillyBets so far, and I definitely recommend giving it a try if you’re looking for a trustworthy and entertaining online casino.

20 August 2025
Unprompted review
Billybets logo

Reply from Billybets

Dear Attila,

Thank you for taking the time to leave such a detailed and enthusiastic review. We are thrilled to hear that your experience has been pleasant and enjoyable. It’s wonderful to know that the website’s design, game variety, and smooth performance have contributed positively to your gaming sessions.

We’re especially glad that David was able to provide helpful and friendly support—our team always strives to ensure that players feel valued and supported, and it’s great to see that reflected in your experience.

Your feedback about our promotions and overall reliability is very much appreciated. We continuously work to keep the platform engaging and enjoyable, and knowing that it gives you confidence to continue playing means a lot to us. We look forward to providing many more fun and rewarding moments in the future.

Kind Regards,
BillyBets Team

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