Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more
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See what reviewers are saying
Positives: Lot of options to book food at 'Bilka Mad ud af huset' and very easy to book the order and pick them as well. They were also very helpful when we approach them via phone or email. This ma... See more
Company replied
Food was great, good quality and delicious, packing was also very good, overall great value for money when one has big gatherings. It was ready a bit later than originally ordered (30 mins) but... See more
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That was really good experience. I bought bicycle as a gift for my wife. We were surprised about lot of small nice features included together with bicycle. The only concern we have is quality of the b... See more
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Company details
About Bilka
Written by the company
Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Written by the company
Returner i butik og online
Du kan altid returnere dine køb både i butik og online
Ligegyldigt hvor du køber, kan du altid returnere din vare i vores butikker eller sende den til os.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 89303000
- support@bilka.dk
- www.bilka.dk
3.9
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Bilka
Hi Imants
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Mette
Bilka
Product was as advertised
15 January 2025
Reply from Bilka
Hi Koko
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Malene
Bilka
Reply from Bilka
Hi Toni.
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Line
Bilka
Bilka posthus.
Bilka posthus.
The paper slip that PostNord has left in my mailbox, states that I can use sundhedskort to receive my package, among other types of documents. At the till I am told that it’s not enough, I need a picture ID. Then they added that they have different rules from PostNord which is absurd. I would have brought picture ID if that was clearly stated on the paper note, which wasn’t the case. The whole experience was very unpleasant; I did what the document required and brought one of the identification documents with me, yet refused to be served on the basis of Bilka post his having different rules from PostNord.
9 January 2025
Unprompted review
Reply from Bilka
Hi Svitlana,
Thank you very much for your review.
We are very sorry for the confusion regarding the type of ID required to collect a package or letter, and that this has resulted in an unfortunate experience for you. It is never our intention to provide our customers with a negative experience when they come to our shop or to collect packages.
However, in this case, we must support our colleague, as our guidelines require us to see photo/picture ID when handing out packages or letters. This has always been our procedure to ensure that shipments are delivered to the correct person. Therefore, we are puzzled that you received conflicting information on the label left in your mailbox by PostNord.
I sincerely apologize for not being able to find an English version. According to the document here, you must bring either a driver's license or passport to collect packages or letters. https://www.postnord.dk/siteassets/pdf/retningslinjer/fuldmagt_id_online_opdateret.pdf
Kinds regards
Line
Bilka
All was perfect
Have bought 3 times already in Bilka, and it was always amazing.
Once New device was with scratches after I opened it at home, so I come back and was given new one, instead the one that I opened.
I really like the service, and sometimes prices are the cheapest!
8 January 2025
Reply from Bilka
Hi Irina
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Malene
Bilka
Reply from Bilka
Dear Satish.
Thank you so much for your review.
We are really happy to hear that you always receive great service when shopping with us.
We look forward to welcoming you again soon.
Have a wonderful day.
Best regards,
Line
Bilka
God service og god kvalitet mad i…
God service og god kvalitet mad i rigelige mængder.
27 December 2024
Unprompted review
Reply from Bilka
Hej Bente
Tak for din anmeldelse.
Det er skønt at høre at maden sad lige i skabet - og at der var rigeligt, så alle blev mætte.
Vi håber, vi snart må stå for maden igen.
Med venlig hilsen
Malene
Bilka
Lovely seafood!
Food was nice and there was plenty of it! Very convenient for New Years Eve. Thank you!
1 January 2025
Unprompted review
Reply from Bilka
Hej Anita
Tusind tak for din fine anmeldelse.
Vi er så glade for, at maden smagte dejligt, og at det var en passende mængde mad til jer og jeres selskab.
Vi krydser fingre for, at vi må gentage succesen en anden gang.
Med venlig hilsen
Mette
Bilka
The product came broken
26 December 2024
Reply from Bilka
Hi Kiril.
Thank you for your review.
Naturally, you’re not supposed to experience issues with items purchased from our store. If the item in question was bought within the last two years, the warranty is still valid, and our claims department would love to have a look at the issue.
You’re more than welcome to reach out to our colleagues on our customer service team, who will be ready to help you with your claim. You can reach customer service either through our website here: https://support.bilka.dk/hc/da/requests/new or via phone 89 30 30 00.
We hope your issue will be resolved swiftly.
Kind regards
Emma
Bilka
Reply from Bilka
Hi Volodymyr
Thank you for your review.
We’re sorry to hear that you’ve had a bad experience with an item from our store.
We’ve had a look at your case with our customer service team and can see that the issue has been resolved. We hope that everything is now in order.
Please don’t hesitate to reach out to customer service again if you’re experiencing any further issues.
Have a nice day.
Kind regards
Line
Bilka
Wonderful and easy experience
Ordered a stuffed and deboned turkey. Good size, well prepared, tasty stuffing, and kind customer service.
23 December 2024
Unprompted review
Reply from Bilka
Hi Sheila.
Thank you for your review.
We’re so glad that you liked the turkey.
We look forward to cooking for you again in the future.
Kind regards
Emma
Bilka
Cheap and fast
Delivery was on time, price was way cheaper than in the physical shop.
Recommended!
24 December 2024
Reply from Bilka
Hi Lorenzo.
Thank you for your review.
We’re happy to hear that your experience with our webshop has been satisfactory, and that you’d gladly recommend us to others.
We look forward to welcoming you back in the future.
Kind regards
Emma
Bilka
Great value for the price
Great value for the price. They taste good and generous portions. Recommend if one is pressed for time and doesn’t have time or energy to make full Christmas dinner
23 December 2024
Unprompted review
Reply from Bilka
Hi Mari
Thank you for your review.
We’re so glad to hear that you got a five star experience when you ordered food from us.
We hope we can cook even more delicious food for you in the future.
Kind regards
Malene
Bilka
Reply from Bilka
Hi Tor
Thank you for your feedback.
We're thrilled to hear that you're happy with your double Air Fryer and found it to be an excellent price.
Have a nice day.
Best regards
Trine
Bilka
Nice assessment from the worker in…
Nice assessment from the worker in Bilka and Fast delivery
17 December 2024
Reply from Bilka
Hi Meriam.
Thank you for your review.
It’s great to hear that we delivered your order quickly.
We hope you’ll enjoy your new products, and we look forward to welcoming you back to Bilka.
Have a great day.
Kind regards
Emma
Bilka
Reply from Bilka
Hi George.
Thank you for your review.
We're happy to hear that you had a great experience, and we wish you a wonderful day ahead.
Best regards,
Line
Bilka
I ordered a bike from Bilka
I ordered a bike from Bilka, it came in a time frame as they said it would, which is pretty quickly, it came in pieces as i ordered. It was a good experience, I recommend, and would buy again.
10 December 2024
Reply from Bilka
Hi Sonja.
Thank you for your review.
It’s great to hear that we delivered your order quickly.
We hope you’ll enjoy your new products, and we look forward to welcoming you back to Bilka.
Have a great day.
Kind regards
Emma
Bilka
Perfect value
Cake was very delicious and quite big. Fruits were fresh and juicy.
Based on the price, both of them extremely high quality
Thank you
26 November 2024
Unprompted review
Reply from Bilka
Hi Merve
Thank you for your review.
We are so happy that the cake meet all your expectations and tasted great.
We look forward to see you another time.
Best regards
Trine
Bilka
Nice cake we had ordered
Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order it, then option only to call and it takes forever - through kunderservice , to connect to bakery, then bager left because it is over 1400 hrs time (as they start early). You should definitely improve on that area orders, you do good cakes!
23 November 2024
Unprompted review
Reply from Bilka
Hello Olga.
Thank you very much for your review.
We are pleased to hear that you appreciate our cakes!
If you wish to order a custom-designed cake, our website indicates that you should contact the Bilka bakery department in the store. We have chosen this approach to ensure a good dialogue about your specific wishes for the cake and to provide the opportunity to present any images of how you envision the cake. This helps us avoid misunderstandings and allows our bakers to express what is feasible and what is not.
I hope the above makes sense, and we also want to ensure that the process of ordering custom-designed cakes becomes easier, so we have forwarded your feedback to our Bilka Mad Ud Af Huset team.
We wish you a wonderful day.
Best regards,
Line
Bilka
Reply from Bilka
Hej Patrick,
Mange tak for din anmeldelse.
Hvor er det skønt, at både service og kvalitet levede op til dine forventninger.
Vi vil gøre alt, hvad vi kan for at sikre, at næste gang bliver lige så god.
Rigtig god dag.
Med venlig hilsen
Helene
Bilka
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