Det er mad i overraskende god kvalitet - og i rigelige mængder. Kan klar anbefales.
Company replied
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See what reviewers are saying
Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more
Company replied
Positives: Lot of options to book food at 'Bilka Mad ud af huset' and very easy to book the order and pick them as well. They were also very helpful when we approach them via phone or email. This ma... See more
Company replied
Food was great, good quality and delicious, packing was also very good, overall great value for money when one has big gatherings. It was ready a bit later than originally ordered (30 mins) but... See more
Company replied
Company details
About Bilka
Written by the company
Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Written by the company
Returner i butik og online
Du kan altid returnere dine køb både i butik og online
Ligegyldigt hvor du køber, kan du altid returnere din vare i vores butikker eller sende den til os.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 89303000
- support@bilka.dk
- www.bilka.dk
3.9
Great
65K reviews
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Absolutely unacceptable and unprofessional – NEVER AGAIN
I ordered a birthday cake from Bilka for my daughter’s 5th birthday. I received a confirmation email that the cake was ready for pickup at 6:00 PM. I arrived at 5:50 PM – and the cake was nowhere to be found.
First, the bakery staff told me to check inside the supermarket. I went around in circles between confused and unhelpful employees, waiting for 30–40 minutes, trying to get answers. No one seemed to know anything, no one took responsibility. Eventually, I found the second shift manager, who was the only person willing to help. She made several calls and genuinely tried – but unfortunately, the cake simply did not exist.
In the end, I got a refund, but no cake. I left the store with my 5-year-old daughter crying, completely devastated because her birthday cake was just... gone. I then had to run around Copenhagen at 8 PM trying to find any cake for her kindergarten celebration the next morning. Do you have any idea how hard that is the night before?
I also called customer service, who promised they would call me back the next morning to try and make up for it. Guess what? No one ever called. Typical.
The whole experience was a complete disaster. You ruined what was supposed to be a special day for my child. I strongly advise others to think twice before trusting them with anything time-sensitive or important.
Shame on you.
4 September 2025
Unprompted review
Reply from Bilka
Hi Ana.
Thank you for your review.
We’re very sorry to learn about your experience.
We’d like to take a closer look at your case so we can get to the bottom of the issue. In order to do this, we’ve contacted you here through Trustpilot to get more information and your order number, so that we can investigate further.
We hope to hear from you.
Kind regards
Emma
Bilka
Reply from Bilka
Hi Renu
Thank you so much for your review.
We’re so happy that we were able to provide some great food for your gathering.
We hope everyone was happy and content, and that we can help with the cooking another time.
Kind regards
Emma
Bilka
Cake not delivered and meat burned
The luksus Jordbær kage was not ready and no one informed before the pick up time at Bilka at Fields. The staff said there were issues with many cakes on the day - but no one care to inform the customer. I would not recommend nor will return.
The buffet from mad of huset was also an unpleasant experience as the meat was frozen and took 1,5 hour to prepare it and the pork was burned and carbonized. Again, another no return.
30 August 2025
Unprompted review
Reply from Bilka
Hi Patricia.
Thank you for your review.
We’re sorry to hear that your order was not ready at your chosen pick-up time. That’s of course not the intention at all.
We’ve contacted our colleagues at the store to look into the matter, and you’ll hear back from us as soon as possible.
Kind regards
Emma
Bilka
Reply from Bilka
Hi Ranjit
Thank you for your review.
We are unfortunately unable to determine the nature of your case based on your review, but we are sorry to hear that the service did not meet your expectations. This is, of course, not how we want things to be.
If you need to follow up on the matter, please feel free to contact our customer service team and elaborate on your experience so we can address your concerns. You can contact our customer service through our website here: Bilka.dk (https://support.bilka.dk/hc/da/)
Best regards
Mette
Bilka
God service.
22 August 2025
Unprompted review
Reply from Bilka
Hej Oleg
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Rigtig god dag
Med venlig hilsen
Mette
Bilka
Reply from Bilka
Hi Dilpreet
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Helene
Bilka
Reply from Bilka
Hej Katja
Tak for din anmeldelse.
Det er godt at høre, at du oplevede fin service hos os.
Du ønskes en god dag.
Med venlig hilsen
Helene
Bilka
Reply from Bilka
Hi Rafael.
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Emma
Bilka
Great service!!
I've never been disappointed with all my purchases via Bilka.dk
Highly recommend!
7 August 2025
Reply from Bilka
Hi Juliana
Thank you for your review.
We’re glad to hear that you’ve had a good experience with your purchase from Bilka.dk.
We’ll do our best to ensure that you’ll always have the same positive experience when you shop on our website.
Kind regards
Mette
Bilka
Godt fjernsyn
5 August 2025
Reply from Bilka
Hej Marianne.
Tusind tak for din anmeldelse.
Hvor er det dejligt at høre, at TV'et lever op til forventningerne.
Vi håber, at vi kan give dig samme gode oplevelse en anden gang.
Rigtig god dag.
Med venlig hilsen
Line
Bilka
Reply from Bilka
Dear Ala.
Thank you so much for your kind words!
We’re delighted to hear that you found our response time quick and our service easy to work with.
Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Line
Bilka
Reply from Bilka
Hi Vino
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Pernille
Bilka
Great service !
23 July 2025
Reply from Bilka
Hi Chitra
Thank you so much!
We’re thrilled to hear that you had a great experience with our service.
Best regards
Trine
Bilka
That their service was excellent after…
That their service was excellent after issues with my order. It took a while but the service after all tge issues they had created was excellent and made up for the initial issues.
18 July 2025
Reply from Bilka
Hi Paul.
Thank you for your review.
We’re so excited to hear that you’ve had a great experience with our customer service team, and that they gave you exactly the help you needed.
We hope your order finds you well, and that we can give you another good experience next time you stop by.
Have a lovely day.
Kind regards
Emma
Bilka
Very good service
7 July 2025
Reply from Bilka
Hi Alan
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Pernille
Bilka
polygroup kommer jeg ikke til at handle…
polygroup kommer jeg ikke til at handle ved igen.
6 July 2025
Reply from Bilka
Hej Martin.
Mange tak for din anmeldelse.
Vi er ærgerlige over, at du har haft en dårlig oplevelse med dit køb. Ud fra din anmeldelse har vi desværre ikke mulighed for at se, hvad der præcist er gået galt eller sket, men du er naturligvis altid meget velkommen til at kontakte vores kundeservice på mail https://support.bilka.dk/hc/da/ eller tlf. 89303000
Du ønskes en dejlig dag.
Med venlig hilsen
Line
Bilka
I have ordered 2 pairs of shoes
I have ordered 2 pairs of shoes, after almost 2 weeks I received one pair. I made a ccomplaint, nothing happened so far. The money for both pairs were taken from my account. Don’t buy in the online shop!
26 June 2025
Reply from Bilka
Hi Justyna
Thank you for your review.
We are very sorry to hear that there have been problems with the delivery of your product.
We can see that a solution has now been found in collaboration with customer service and we hope that everything is as it should be.
Please do not hesitate to reach out to customer service if there is anything else.
Have a great day.
Best regards
Trine
Bilka
0 stjerner hvis muligt
Bestilte, modtog og samlede loungesæt fra Bilka. Bordet var ødelagt og har forgæves forsøgt både at maile og ringe til dem - men det er umuligt at få et svar ang reklamation! DON'T BUY FROM THERE
21 June 2025
Unprompted review
Reply from Bilka
Hej Katrine
Tak for din anmeldelse.
Vi er rigtig ærgerlige over at høre om din oplevelse.
Vi vil utrolig gerne tage et kig på din sag, så vi kan få undersøgt det hele nærmere. Vi har derfor sendt dig en mail via Trustpilot for at få flere oplysninger, så vi sammen kan finde ud af, hvad der er sket.
Vi håber på at høre fra dig.
Med venlig hilsen
Helene
Bilka
Terrible customer service
Terrible customer service. Absolutely awful experience. Never will I buy from Bilka again.
11 June 2025
Reply from Bilka
Hi Monty
Thank you for your review.
We are sorry to hear that the experience did not meet your expectations.
If you need help with your order, please contact our customer service team and elaborate on your experience so that we can look into it. You can contact our customer service through our website here: https://support.bilka.dk/hc/da
Have a nice day.
Kind regards
Pernille
Bilka
Reply from Bilka
Hi Novelyn
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Mette
Bilka
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