Always great service from Big Orbit Cards. Stock refreshes regularly and great selection of older bulk cards to build out my collection. Delivery is always quick with great packaging. Have used a numb... See more
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About Big Orbit Cards
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Blackminster, WR11 7RE, Evesham, United Kingdom
- 01386 718060
- sales@bigorbitcards.co.uk
- www.bigorbitcards.co.uk
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Ordering to ship to New Zealand
Ordering to ship to New Zealand. Have done this multiple times over the years and always arrives well packaged and as described. I’m no expert but I’d say you’re probably pretty tough on yourselves when it comes to grading the condition, LP, MP, HP etc. some of the MP cards are often in much better condition than MP! Your wide selection of single cards keeps me coming back. Keep up the good work team
An excellent communication with the…
An excellent communication with the customers service.
Would recommend but check orders on arrival
Posative - Great selection of cards at reasonable prices that are re stocked regularly.
Negative - Multiple orders received with incorrect cards, when issue was reported card was replaced. But consistent concern require meticulous checking of orders on arrival.
Postage packaging is basic and could be improved when shipping higher value cards. Most orders arrive in folded cardboard, no bubble wrap or card individual protection.
Customer service is basic regarding issue resolution. Don't expect much more than a sorry, keep the card sending you a replacement kind of response.
I would recommend using Big Orbit Cards but definitely check and compare orders to what you requested.

Reply from Big Orbit Cards
It was my first time ordering and it…
It was my first time ordering and it was honestly really easy to use and very fast delivery
Not pleased with recent order
Always use BigOrbit when preordering before a release of the new Cardfight Vanguard set.
Was left disappointed this time round as despite ordering 4 of a card, paying for 4 of the card, I only recieved 3. The order paper inside had a "-1" written on it by the card's name on the list.
So they knew there wasnt enough and didn't process a refund of said card. It wasnt a massive amount of money, however the fact of the matter is I was still charged for something and that was knocked off the order.
Aside from that everything was fine.

Reply from Big Orbit Cards
Fast delivery
Fast delivery, good prices, Pokémon cards arrived as described in good condition.
Accurate conditions and quick delivery
Very useful site
Great site! Used multiple times with no issues. Super fast delivery and great customer service
All cards that I’ve ordered are in…
All cards that I’ve ordered are in pristine condition
The pack was well taken care of
The pack was well taken care of. All cards where fit to description.
Fast delivery but a frustrating experience
It took about 3 attempts and a few lost hours trying to place a bulk order of heroclix. Was really frustrating experience (I did email for support but never heard back). Got vague error when trying to checkout and tried various methods.
Eventually did get the order through myself. One item was oos which I don’t think should happen but I get it’s tough manage such a vast inventory. But a refund would be better than a credit.
Heroclix weren’t packed too well and one had broke (but I’ll fix with glue so not that fussed as was cheap)
Great inventory and prices seemed good for what I wanted and was impressed with quick delivery. But wasn’t the greatest experience.

Reply from Big Orbit Cards
Fantastic delivery time on the next day…
Fantastic delivery time on the next day delivery, website is easy to use and see what's in stock, will use again
Fantastic service
Fantastic service. I traded some Lorcana cards in as a first time customer. Response and credit was super quick, and cards purchased with the store credit were dispatched in super quick time in exactly as described condition. I will definately be returning as a customer again! Recommended for trading in for store credit.
Amazing duty of care
Amazing service cards came wrapped and protected so well, utmost confidence in any purchase from Big Orbit thankyou!!!
great cards
great cards, great communication, have used 3 times now and will keep coming back. had a problem with a order where they sent the wrong card. this was put right straight away as it was a error their end. cant fault the service. cards marked near mint some i will dispute, but the cards are for my PC so its cool. Already have another stack in my basket!
Very pleased with the excellent service
Easy to find the cards that I wanted to buy. Good communication when one of the cards was not available and refund given. Only issue was that the discount wasn't applied at the point of sale but this was then added later. The recipient of the cards got them this weekend for her birthday and was very pleased so I will definitely use this site again. Thank you
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