Big Orbit Cards Reviews 

2,739
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, excellent product quality, and secure packaging that consistently keeps all items safe during transit. Many people also appreciate the extensive selection of trading cards available on the site, making it remarkably easy to find exactly what they need for their personal collections. Some reviewers were not happy with occasional order inaccuracies, mentioning instances where items arrived damaged or were missing from their shipments. A few consumers additionally noted that certain cards failed to match the expected condition standards or specific handling requests.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fast delivery, fantastic... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting impressively fast and... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in great... See more

Service

Users describe positive interactions with service, highlighting consistently fast shipping and efficient... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy website navigation, simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great service from Big Orbit Cards. Stock refreshes regularly and great selection of older bulk cards to build out my collection. Delivery is always quick with great packaging. Have used a numb... See more

Rated 5 out of 5 stars

The Big orbit site is really easy to use. The card selection is perfect, especially if you're trying to master set your collection. The cards are always in great condition and really well packaged to... See more

Rated 5 out of 5 stars

Fast delivery, items as described, fantastic pricing! Nice to see no price gouging. Really helping me to complete some sets.

Rated 5 out of 5 stars

I love buying from this website. The navigation of the website is very clear and easy, and prices are competitive. I am a frequent buyer and would recommend this site. Cards are always as described an... See more


Company details

  1. Trading Card Store
  2. Collectibles Store
  3. Game Store
  4. Hobby Store
  5. Toy Store

About Big Orbit Cards

Written by the company

The best place to buy individual trading cards in the UK. Fast same day worldwide shipping on orders placed before 3pm Monday to Friday and free shipping over £30. We sell a wide range of different TCGs including Magic: The Gathering, Yu-Gi-Oh!, Pokemon TCG, Cardfight Vanguard & many more.
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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,739)

603 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering to ship to New Zealand

Ordering to ship to New Zealand. Have done this multiple times over the years and always arrives well packaged and as described. I’m no expert but I’d say you’re probably pretty tough on yourselves when it comes to grading the condition, LP, MP, HP etc. some of the MP cards are often in much better condition than MP! Your wide selection of single cards keeps me coming back. Keep up the good work team

19 June 2026
Rated 3 out of 5 stars

Would recommend but check orders on arrival

Posative - Great selection of cards at reasonable prices that are re stocked regularly.

Negative - Multiple orders received with incorrect cards, when issue was reported card was replaced. But consistent concern require meticulous checking of orders on arrival.

Postage packaging is basic and could be improved when shipping higher value cards. Most orders arrive in folded cardboard, no bubble wrap or card individual protection.

Customer service is basic regarding issue resolution. Don't expect much more than a sorry, keep the card sending you a replacement kind of response.

I would recommend using Big Orbit Cards but definitely check and compare orders to what you requested.

18 June 2026
Big Orbit Cards logo

Reply from Big Orbit Cards

Hello Mark

Thank you for taking the time to leave a review.

I'm pleased to hear that you would recommend using Big Orbit but am sorry to hear that you have had some issues regarding incorrect cards being sent.

We regularly assess our error rate and it is consistently below 0.5%, which is considered a good standard but it does vary from game system to game system.

As you mention, we are always happy to rectify issues once they arise.

With regard to packing, we use a method we developed during over a decade of business, the boxes we use are designed to take the damage so the cards don't, they include crumple zones at each corner and two layers of card front and back. We also send all cards in a grip seal bag to prevent water damage. We have close to zero reports of damage in the post in over half a million orders.

We hope to see you again soon.

Regards

Paul
BOC

Rated 3 out of 5 stars

Not pleased with recent order

Always use BigOrbit when preordering before a release of the new Cardfight Vanguard set.

Was left disappointed this time round as despite ordering 4 of a card, paying for 4 of the card, I only recieved 3. The order paper inside had a "-1" written on it by the card's name on the list.

So they knew there wasnt enough and didn't process a refund of said card. It wasnt a massive amount of money, however the fact of the matter is I was still charged for something and that was knocked off the order.

Aside from that everything was fine.

20 June 2026
Big Orbit Cards logo

Reply from Big Orbit Cards

Hello Oliver

Thank you for taking the time to leave a review.

I'm very sorry about the missing card, this seems to have been caused by an admin error as the card was actually available.

When you contacted us regarding this we were able to locate the card and it is on it's way to you, it should reach you in the next day or two.

Very sorry about the poor experience you had with this order.

Regards

Paul
BOC

Rated 2 out of 5 stars

Fast delivery but a frustrating experience

It took about 3 attempts and a few lost hours trying to place a bulk order of heroclix. Was really frustrating experience (I did email for support but never heard back). Got vague error when trying to checkout and tried various methods.
Eventually did get the order through myself. One item was oos which I don’t think should happen but I get it’s tough manage such a vast inventory. But a refund would be better than a credit.
Heroclix weren’t packed too well and one had broke (but I’ll fix with glue so not that fussed as was cheap)
Great inventory and prices seemed good for what I wanted and was impressed with quick delivery. But wasn’t the greatest experience.

22 June 2026
Big Orbit Cards logo

Reply from Big Orbit Cards

Hello Donald

I'm very sorry to hear that you had a poor experience with your order, and apologies for the lack of reply to your support request.

With regard to the store credit refund, we can convert it to cash as mentioned in the email you would have received about the missing item, please reply to this message to get a cash refund.

With regard to the damaged miniature, please provide details, maybe in the same email regarding the cash refund, if you need the email address, it is sales@bigorbitcards.co.uk. We can then provide some form of resolution for you.

Again, sorry that you didn't receive the service that you would have hoped for on this order.

Regards

Paul
BOC

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I traded some Lorcana cards in as a first time customer. Response and credit was super quick, and cards purchased with the store credit were dispatched in super quick time in exactly as described condition. I will definately be returning as a customer again! Recommended for trading in for store credit.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing duty of care

Amazing service cards came wrapped and protected so well, utmost confidence in any purchase from Big Orbit thankyou!!!

12 June 2026
Rated 5 out of 5 stars

great cards

great cards, great communication, have used 3 times now and will keep coming back. had a problem with a order where they sent the wrong card. this was put right straight away as it was a error their end. cant fault the service. cards marked near mint some i will dispute, but the cards are for my PC so its cool. Already have another stack in my basket!

18 June 2026
Rated 5 out of 5 stars

Very pleased with the excellent service

Easy to find the cards that I wanted to buy. Good communication when one of the cards was not available and refund given. Only issue was that the discount wasn't applied at the point of sale but this was then added later. The recipient of the cards got them this weekend for her birthday and was very pleased so I will definitely use this site again. Thank you

11 June 2026

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