Big Motoring World Reviews 

Eze was very patient through whole process as having had medical issues losing partial sight in one eye that resulted in numerous difficulties in application process he managed to find ways too complete a smooth purchase of my new vehicle

Yuvraj our sale advisor was very pleasant & welcoming even got me a fuel to get back home with the purchase of my car thank you soo much

I had a brilliant experience with Charlotte in the Aftersales team at Big Motoring World. She was incredibly helpful, friendly and professional, and went above and beyond to get my car fixed as quickly as possible.
The whole process was made so easy thanks to Charlotte. She kept me informed, dealt with everything promptly and made sure the issue was resolved without any unnecessary hassle. It’s refreshing to receive such great customer service, and Charlotte is a real credit to the team.
I’m extremely happy with the service I received and would definitely recommend Big Motoring World, especially the Aftersales team. A huge thank you to Charlotte for all her help!

Amazing Experience at Big Motoring World
I recently had an amazing experience buying my car from Big Motoring World, and I honestly couldn’t be happier with the whole process.
From the moment I arrived, I felt welcomed and well looked after. The entire experience was smooth, professional, and stress-free, which made such a big difference when making such an important purchase.

I would especially like to thank my sales consultant, Eze, for his outstanding service. Eze was incredibly polite, friendly, patient, and helpful throughout the entire process. He took the time to listen to what I was looking for and made sure I understood everything clearly without ever making me feel pressured.

What really stood out to me was Eze’s knowledge and professionalism. He clearly knows his cars and was able to answer all of my questions confidently and honestly. Whenever I needed clarification or advice, he was more than happy to help, and his approach made me feel that I was in safe hands.

Buying a car can sometimes be stressful, but Eze made the experience enjoyable from start to finish. His excellent customer service, positive attitude, and genuine willingness to help really made him stand out.

I’m absolutely delighted with my new car and very grateful to Eze and the team at Big Motoring World for making the whole experience such a positive one.

I would highly recommend Big Motoring World to anyone looking to buy a car, and I would especially recommend asking for Eze. He is a credit to the company and deserves recognition for the fantastic service he provides.

Thank you, Eze, for making my car-buying experience such a great one! ⭐⭐⭐⭐⭐

My coffee and milkshake was 10/10

⚠️ My experience with Big Motoring World – please read before buying.

I’m sharing this because I genuinely wish I’d seen more honest reviews before I purchased my car from Big Motoring World.

I Worked & Saved Hard to Buy Myself a car and paid Over £27000, expecting that buying from a large, established dealer would give me some reassurance and protection.

Unfortunately, my experience has been completely different.

Only shortly after purchasing the vehicle, it developed serious juddering issues. I contacted the dealership and my RAC warranty, followed the required process and arranged diagnostics. The RAC garage has told me it’s not Safe to drive However, I’ve now found myself stuck between the dealership, warranty provider and garages, with nobody taking responsibility for getting the underlying issue properly diagnosed and resolved.

The warranty garage has explained that the vehicle would need to be stripped down to investigate further and that this is not an issue they specialise in. The mechanic Disclosed that he is 90% certain it’s my Rear Differential Which also has a Leak, But without Stripping & commitment to the work this isn’t possible. I was advised that a specialist, such as Audi, may be required — yet I’m being told this isn’t covered.

So I’m left with a car that I don’t consider roadworthy, without a vehicle to get to work, while being expected to pay even more money for diagnostics just to establish what is actually wrong.

What has been most disappointing is the lack of urgency and communication when I’ve already spent £27660 with this company.

I didn’t buy a cheap car and I’m not asking for special treatment. I’m asking for what I believe is reasonable: a safe, reliable vehicle and a dealership that takes responsibility when something goes wrong shortly after purchase.

I’m now escalating the matter and pursuing the appropriate complaints and consumer routes.

I’m sharing my experience to make other potential buyers aware. Please do your research, understand exactly what protection you have, and don’t assume that buying from a large dealership automatically means you’ll be looked after when things go wrong.

I sincerely hope Big Motoring World now steps up and resolves this properly. 🚗

Avoid.

#BigMotoringWorld #CarBuying #UsedCars #ConsumerRights #CarComplaint #CustomerService #CarProblems #UsedCarBuyer

Found decent vehicle online through their website - Mini Countryman, arranged test drive. Arrived to do the test, unfortunately a longer wait than one would expect so wasn't off to a good start. Had a trade in vehicle to be appraised - shocking value, took it elsewhere and received double, that same day, so wasn’t like we even attempted to sell privately or haggle, just wanted to get the new car and move things along ASAP. Response was very poor as to why the discrepancy from salesman. We were cash buyers and he pushed hard to have a look at finance, so as 'to just give us an opportunity' pitch. Low and behold the crazy finance option with the added 'hidden' add-ons of polish, leather treatment, tire repair etc etc, low value individually, but exorbitant over the term. The pitch of the finance was clearly an attempt to ‘hide' the add-ons within the finance, as cash buyers the relative cost would be obvious. Non functioning side mirror button that wasn’t working, we were told part would be ordered and installed in around 2 weeks was closer to 5 weeks. All in all, a poor experience leaving a bitter taste in the mouth of the customer - with all the motor dealerships around you think this would be a slick and upfront pitch. Will definitely not be back

I had first visit and met with the salesman (young guy). He is passive. Nothing to tell about the car. I have requested to do test drive for 3 cars but he told why I need to do those cars which are the same model. That's the main reason I didn't make decision on that day.
2 weeks later, I came back again but I told the reception to another salesman. I have different experience this time and I had test drive for few cars and I am happy to make decision for my next car.

🚨 DO NOT BUY A CAR FROM BIG MOTORING WORLD – PLEASE BE CAREFUL 🚨

I genuinely cannot warn people strongly enough about my experience with Big Motoring World Leeds.

This has without question been the worst customer experience I have ever been through.

What should have been an exciting purchase of an Audi A3 has turned into weeks of faults, warning lights, inspections, emails, phone calls, being passed from pillar to post and constantly feeling like I am being fobbed off.

Problems started before I had even collected the car. A crack appeared on the front bumper which was NOT there when I viewed the vehicle. I initially refused to collect it and only proceeded after this was addressed.

Unfortunately, that was just the beginning.

Within days of taking the vehicle I was experiencing numerous issues, including:

- Tyres subsequently reported as approximately 5 years old, cracked and excessively deteriorated, with replacement recommended.
- Squealing brakes, which I was subsequently advised required greasing/lubricating.
- MMI/infotainment screen repeatedly rebooting.
- Phone calls disconnecting/dropping.
- MyAudi/connected-services problems.
- Emergency warning lights appearing on the dashboard.
- Multiple dashboard warnings telling me to return the vehicle to a workshop.
- Further faults continuing to appear.

This was a car I had literally JUST PURCHASED.

I have also repeatedly requested a copy of the 200-point inspection report for MY vehicle.

I HAVE STILL NOT BEEN PROVIDED WITH IT.

What makes this experience even more frustrating is that I have repeatedly been told by Big Motoring World to take the vehicle elsewhere because they apparently do not have the facilities/diagnostics to investigate these issues themselves.

I have been directed to Halfords, Kwik Fit and Audi.

So that is EXACTLY what I did.

I have spent my own time taking the vehicle to third parties, obtaining inspections/advice and gathering evidence relating to the problems with the vehicle.

I then sent that evidence back to Big Motoring World.

AND I STILL GOT NOWHERE.

How much more is a customer expected to do?

I purchased the vehicle from Big Motoring World. I followed the instructions I was given. I obtained the evidence requested. I supplied that evidence. I repeatedly tried to give them the opportunity to resolve the problems.

I even attended Big Motoring World in person and was told that the vehicle had been passed across for rejection.

Yet I have still been left chasing the situation.

For absolute clarity:

I DID NOT WANT TO REJECT THIS CAR.

I liked the Audi and wanted to keep it. I simply wanted the faults properly diagnosed and resolved.

Unfortunately, after the number of problems that appeared almost immediately after purchase and my experience trying to get Big Motoring World to deal with them, I felt I had been left with no reasonable alternative but to reject the vehicle.

The customer service throughout this process has, in my experience, been awful. I have repeatedly felt fobbed off rather than supported as a customer who had only just purchased a vehicle.

I have photographs, independent inspection findings, dashboard warnings, emails and a detailed timeline supporting what I have said. The matter has now been escalated to my finance provider, Black Horse, and I have also sought advice from Citizens Advice regarding my consumer rights.

This isn't a review about one minor fault appearing months after buying a used car.

THE PROBLEMS STARTED ALMOST IMMEDIATELY AFTER PURCHASE.

I will update this review with the eventual outcome because I believe potential customers deserve to know how situations like mine are ultimately dealt with.

Based entirely on my own experience, my advice at the moment is simple:

🚨 DO NOT BUY A CAR FROM BIG MOTORING WORLD. 🚨

If you are considering buying from them, PLEASE BE CAREFUL.

Do your research. Read reviews. Check the vehicle thoroughly. Check the tyres. Consider an independent inspection. Keep every photograph, email and report. And if you're told the vehicle has undergone a comprehensive inspection, ask to see the actual inspection report.

I sincerely wish I had known what I was going to go through before purchasing this car.

An absolute shambles of an experience from start to finish.

Tony Aubrey

My experience with big motoring world from the day of purchase has been least to say the worse customer service I have ever received. I have never Experienced such incompetence from so many different members of staff and some are supposed to be senior staff. In a nut shell I purchased my vehicle 28th December within two weeks my engine management light came on this was reported straight away, it took big motoring world 8 weeks to even get my car booked into a garage. After my car being seen by two different garages whom refused to complete any work due to the amount of work and cost a third garage took on the work. My car then sat in the garage for 6 weeks waiting for big motoring world to approve the work. Which I was not provided with any sort of replacement car. Once the repairs had been approved they said they would only approve half the work that needed doing. Today the 11th of August I picked up my car from the garage with still remaining faults which I now have to wait for the warranty to approve. So eight months since reporting my fault and still all the repairs haven’t been carried out. In eight months I have never received a single call back from anyone and single email with any updates. Every conversation I have had has been because I have rang up. The decree you are called the after sales team is an absolute joke because you have no after sales care at all. Worse company I have ever dealt with and will never use ever again and will certainly make it known to a lot of other people to avoid at all cost.

By far the worst car buying experience I’ve had. I was lied too, I was mis sold the warranty and point blank told it didn’t happen by a member of the management team.
A member of their staff told me I’d only need to pay the 12 month warranty for the first 12 months and then after that, I’d no longer need to pay this and my monthly payments would reduce.
A year went by and the payments haven’t dropped so I spoke to a member of the management team (after having to drive all the way back to the dealership as no one would call me back) and was told he’d need to “investigate” the matter. When I asked how he was going to investigate it, he told me he was going to “just ask” the said member of staff and if he denies it, then that would be the end of it.
I’m now having to pay a charge for the next 4 years of my agreement, that I was lied too about and there’s no been any effort to help the situation whatsoever, despite being told I would receive a call back with the outcome yet I’ve still not been called months later.

Very welcoming and friendly staff. attentive to all your questions and helped me pick out the car that i wanted. very smooth process to purchase the car and walked me through every option that i had in the process.

Buying a car from them was very well organised, however I would warn others NOT to opt into the extended warranty. The ‘simple’ app to report your issues doesn’t work and I have been waiting for 10 days for an acknowledgment/ response. I have called numerous times, only to be told that my issue had not been allocated yet. I’m in the process of making an official complaint but I would avoid buying a car with this company who once they have your money - do not care. Aftercare is NON EXISTENT

Don’t do it…. Avoid at all costs. Still haven’t got a £500 refund and sold a faulty car. Original car we was buying had a recall on it but failed to tell us that and made us travel all that way down. Abysmal aftercare.

I’ve written in before about my experience of buying a car from you, unfortunately the experience has worsened.

I bought a car from you 2 1/2 weeks ago and had to pay a holding deposit of £500 as I wasn’t able to collect the car until the following day. I was advised on collection that the finance team have requested my holding deposit refund with head office.

Fast forward 2 weeks I went back into the Camberley dealership to chase up where my refund was, to be told nothing could be done on a Sunday as head office is closed. I called the number on your website today as I still haven’t received my refund, to be told by the guy on the phone Camberley should of sorted this, he then blind transferred me through to Camberley collections who didn’t know my situation and thought it was about something else. The lady then tells me it is head office accounts that has to deal with it but couldn’t transfer me back through, I then requested for this to be escalated to a manager as I shouldn’t be the one having to chase this to get resolved, to be told no managers were on site today. I then called back the head office number to be told I’ll get a response within 3-5 working days, absolutely shocking experience, I’ve already waited 2 1/2 weeks for something that can be done in seconds.

I still need my refund back, can someone from your company please take ownership of this and resolve the problem.

I would like to thank Craig for helping me with my new vehicle. Show me around the vehicle and showed me all of the features and even put apps onto my phone which was a great help he is a credit to your company.

Lorna and Liam, and the other staff we met at BIG motoring world were great. Friendly and knowledgeable and a speedy service. A huge selection of cars, highly recommended

Visited this company’s Camberley branch today , they have a good selection of cars , however if you don’t show an interest in taking out their exorbitant priced extras the salesman really can’t be bothered to.
It comes across they actually don’t really want cash purchases .

I reported an engine-bay noise on 4 July while my Renault Clio’s 90-day warranty was active. Big Motoring World first asked me to provide photographs of a noise, then made me find and pay for an independent diagnosis myself instead of arranging an inspection.

RAC confirmed a faulty water pump, but Big Motoring World still refuses to progress the claim without a separate repair estimate and photographs of failed parts. I am now stuck chasing third parties for paperwork simply to get them to consider a fault reported under warranty.

Five weeks later, they have neither inspected nor repaired the car. Their warranty process appears designed to transfer every cost, task and delay onto the customer.

⭐⭐⭐⭐⭐

I had a great experience with Sales Executive Ejon. From the very beginning, he provided excellent customer service and made the whole car-buying process easy and stress-free. He was friendly, professional, helpful, patient and really took the time to make sure I was happy with my purchase.

The car is great (I love it!), and I’m very pleased with my decision.

I would definitely recommend Ejon to anyone looking for a quality car and excellent customer service.

Also Lucas the Handover Advisor, was fantastic throughout the handover process. He was friendly, professional, and extremely helpful, making sure everything was explained clearly and that I was completely happy with the car before leaving.

Overall the staff were very welcoming, throughout the day. Many would often check in to make sure I was ok!

Thank you for making the whole experience such a positive one!

AVOIDDDDDD AT ALL COST
I brought a vehicle 26 days ago on the 4th August a light came on my dashboard the right indicator light on my t roc stopped working , I called blue motors and reported the problem they transferred my to there insurance (warranty) in which I purchased extra warranty outside there 3 month window, I was then booked to take to there chosen garage where I got the diagnostic of which because of the make of car it’s not a simple fix they would have to take the whole LED unit out and replace , Monday I was called to confirm the fault that had to be fixed and was told I would be called back asap, Tuesday today comes I call up and was told the job has been rejected , I have sent several complaint emails which have not been answered to and had several rude workers on there after sales team basically not helping , quoting isra from head office saying these things happens is a vehicle , refusing me to speak to a manager saying she will say the same thing . I have chased up big motors who said they will have the warranty re look the claim and they need more info from the garage, I called the garage they said they sent everything over . Now under the 2015 consumers act big motoring world should of fixed this issue despite what there third party warranty said as the vehicle was purchased 26 days ago which I had to inform Emily of as she also was quick to tell me it’s under review , this is the most disappointing experience I have had and to be honest I will be opting to get a refund , from last Wednesday I cannot drive the car as it’s not road worthy ( expect for driving it to the garage and back home on the 7th to get the diagnostics) and when asking isra for compensation in for missing days out on work he clearly said we don’t do that here. The after sales team are no help , complaints don’t get replied after 3 working days like they state and they are quick to call for a sale but not when a issue occurs , please for your sanity do not bother because you will not get proper support from the after sales team , I have also had to inform my finance company to chase this issue as well