Big Motoring World Reviews 

Found the car I wanted , had a test drive , paid a deposit and went to collect 3 days later . There was a lot of confusion over the valuation, balance and RAC warranty to the point where I nearly asked for my deposit back as I felt under so much pressure , but the manager eventually offered a deal I was happy with. I did have to ask several times for a puncture repair kit as it was missing , there were no mats either .Faiaz in handover was very friendly and helpful, and apologised because it took so long to get the sale sorted , not that it was in any way his fault . He very efficiently sorted paperwork and taxed my car . It had 8 months MOT left on it but not serviced which I hadn’t realised till I arrived home . I queried it and was told that the 200 point check they do takes the place of a service , I checked with Nissan and have booked a service with them because of the manufacturer warranty , just something to be aware of

This is the 4th time I've purchased a car through Big Motoring World because it's so easy and straightforward with these guys. They have a huge selection of cars and excellent after sales support. The staff are super helpful and explained everything very well. My salesman on this occasion, Karim, was brilliant. The extended warranty they offer is worth taking a look at.

UPDATE – 24 AUGUST 2026, 10:10 AM

Following my previous review, I want to add an important update regarding my experience with Big Motoring World Enfield.

Today, 24 August 2026, after formally notifying Big Motoring World of my intention to reject the Nissan Qashqai due to the brake issue, I received a further response directly from a Senior Manager.

Their response confirms in writing that Big Motoring World will not assist with the vehicle repairs and will not accept the rejection of the vehicle. They have also stated that a “Final Response” has been issued on behalf of the company and that my complaint is now closed.

I find this particularly concerning because, rather than helping to establish the exact cause and extent of the problem, I have had to continue investigating the vehicle myself.

I am now arranging an independent inspection and written technical report from Nissan, including measurements and the condition of the brake components, so that the actual condition of the vehicle and the extent of the problem can be properly documented.

This is after reporting the issue shortly after purchasing the vehicle and already paying for a brake inspection myself.

My experience so far is that once you have bought the car, if a problem appears, you are essentially left to deal with it yourself. You have to spend your own time and money investigating and proving what is wrong, while the seller simply refuses the rejection and closes the complaint.

I will keep all correspondence, reports, photographs and evidence. Once I have the independent technical report from Nissan, I will continue with the appropriate escalation of my complaint through the relevant independent dispute resolution process.

Update made on 24/08/2026 at 10:10 AM.

1 star – Very disappointing experience at Enfield and after-sales support

I purchased a Nissan Qashqai e-POWER N-Connecta from Big Motoring World in Enfield on 6 August 2026.

Unfortunately, only a few days after purchasing the vehicle, it developed an intermittent squeaking/grinding noise from the brakes. I reported the issue almost immediately and opened a complaint with Big Assist under reference 811338.

I was asked to have the vehicle inspected by Halfords. Halfords confirmed that the front brakes were noisy (squealing) and identified the front brake pads and fitting kit as requiring attention.

Despite this, Big Motoring World have refused to assist, relying on the fact that the brakes were recorded as an “advisory”. I have also requested to reject the vehicle, but this has been refused.

What I find particularly disappointing is that I have effectively been told that I have bought a used car and that this is simply something I should accept.

I would also like to mention , who handled my complaint and issued the final response, , who was involved in the earlier handling of the matter. I have tried to cooperate throughout the process, but I feel my concerns have not been properly addressed.

I also requested cancellation of the additional warranty/cover I purchased with the vehicle. This request was made clearly to , but it was not even addressed in final complaint response.

My advice to anyone considering buying from Big Motoring World would be to take particular care when purchasing from the Enfield branch and carefully check exactly what additional warranty/cover you are being offered and what it actually provides.

I have previously bought vehicles from other Big Motoring World locations and have not experienced problems like this, so my criticism is specifically based on my experience with this purchase and the way this particular case has been handled.

I am now arranging a full independent inspection at a Nissan dealership so that Nissan can establish and document exactly what condition the vehicle is in and identify any faults or defects.

Once I have the Nissan report, I will be taking the matter to The Motor Ombudsman and, if necessary, considering further legal action.

This review is based on my actual experience and the written documentation relating to my complaint.

Complaint reference: 811338

Based on my experience with this particular purchase and the after-sales handling, I would not currently recommend buying a vehicle from the Enfield branch.

Excellent help great staff all around but a special mention to Omar for the amazing experience and support from him . Helped in all ways possible very approachable and made it all a lot easier :)

They lied on their part exchange valuation. They said my car was worth £25640 in showroom condition. It was IN a show room two weeks ago. It is in PERFECT condition. After I schlepped all the way over to the Wimbledon branch I was 1st offered £22000 after the salesman had fed the details into Webuyanycar.com then once someone had actually deigned to look at the car they came back with £23,500.
The car is faultless and you're a bunch of con artists. Their salesman's hapless excuse? "Everyone does it". Well I know not to bother with Big Motoring World any more. Strap line? "We're only as dishonest as everyone else". Great

Dear Big Motoring World After Sales Team,

After completing all the required checks and sending my findings to the After Sales Team as requested, I have received little to no response. More importantly, the severity of the issues I reported—particularly the condition of the brakes—does not appear to have been taken seriously.

The condition of the brakes is extremely concerning, and failing to address a serious safety issue such as this promptly is unacceptable. A vehicle’s braking system directly affects the safety of the driver, passengers and other road users, so I am extremely disappointed that this matter has been allowed to continue for so long.

It has now been almost six months since I purchased the car. On the day of collection, I raised several issues with the vehicle and was assured that they would be resolved promptly. Unfortunately, many of these issues remain outstanding despite my repeatedly chasing the After Sales Team for updates.

I feel that my concerns have been repeatedly overlooked, and this has left me without the vehicle I paid for in the condition I was promised. I am therefore asking for this matter to be treated as a priority and for the outstanding issues, particularly the brake-related safety concerns, to be resolved as soon as possible.

I would appreciate a clear response outlining what action will be taken and when I can expect these issues to be fully resolved.

I hope this can be dealt with promptly and satisfactorily so that I can safely enjoy the vehicle I paid for.

This place is hilarious — it’s like walking into a low-budget soft-porn set, except instead of anything remotely exciting, there are naff leather sofas, ageing iMacs pretending to be something they’re not, and salesmen sitting behind a see-through wall, laughing and chatting on their phones.

We walked in wanting to look at the cars in the lot because, frankly, we didn’t even know what car we wanted yet. A perfectly reasonable approach, you’d think.

Apparently not.

Before we were allowed anywhere near an actual car, the “salesman” sat us down and launched into a detailed explanation of PCP and HP finance. We hadn’t looked at a car. We hadn’t chosen a car. We barely knew what we were doing there. Yet somehow we were already discussing how we were going to pay for the mystery vehicle we hadn’t even seen. It was like being asked how you’re going to finance dinner before you’ve looked at the menu.

Then came the next masterpiece: we were shown the exact same website we’d already looked at before arriving, with the salesman helpfully reading the information on the screen out loud to us. Because apparently our ability to read had also been put through the finance approval process.

Eventually, they brought a car out for us to look at. As we walked towards it, we were once again asked how we intended to pay for it.

I genuinely thought I’d wandered onto the set of a sitcom.

We finally got to the car and, while we were looking around it, the salesman stood in the corner watching us. Not helping. Not answering questions. Just… observing. Like a security guard at an art gallery waiting for someone to steal a Picasso.

We then asked if we could simply walk around the lot and look at the other cars. After another impressive amount of waffle from the “salesman”, he eventually agreed.

This is possibly the most backwards way I’ve ever seen anyone attempt to sell a car.

Let people into the lot. Let them look around. If something catches their eye, they’ll ask questions. It’s really not complicated.

And while you’re at it, maybe replace the soft-porn furniture in reception. The combination of shiny leather sofas, see-through walls and men laughing on their phones is… quite the first impression.

I'd probably avoid this place - I don't hold much hope the cars are inspected like they say anyway. All the old lease cars end up here and they're pretty battered.

Not very happy with this company and the way they dont even bother getting back to me yet they are happy to take £40 a month insurance for 3 years that should cover any faults to my new car I have been in today big motoring world then sent away with a number then given another number then an email as that number is for some reason not working this week sent them an email on Monday and had no response what so ever !!
Very angry and disappointed with this insurance cover.

Big Motoring World....be very wary!!!
I showed interest in a car which they had on autotrader.co.uk and was looking at getting down to view and purchase. However, 2 days later I had a message to say the price had increased...by £1000.
Once they reel you in they try to get more out of you, hoping you'll cough up as its the car you're after....not this time!!

Morning guys I went in pijama and crocks to see some cars and trust me it’s shocking 😮 I buy a Mercedes in few hours😂😂! Amzing guys! amazing team and amzing cars 🥰🫡

I came into big motoring world thinking they were a very reputable dealer - at least that’s how they portrayed themselves - I bought a new golf GTI spending around 27 thousand pound outright and within the first week it was diagnosed with a major gearbox fault that required £1300 worth of repair in which their warranty covered less then half - my attempts to get into contact with big motoring world and the warranty were appalling and I was shunted from one to the other and it became a long tedious process - throughout this period I was left without my car for 2 weeks which impacted my ability to get to work and now even a month later they’re still “investigating” my case with little to no updates from big motoring world. The repairs took place at Volkswagen group who even criticised big motoring world for their poor customer care and their lack of vehicle care, the car came with empty brake fluid, low levels of oil and they did not even bother to wash the car before they handed the keys as they promised. I am now having to consider taking action by the country small courts proceeding as advised by my solicitor for the damages ensued from this garbage dealership, they will sell you a dream and shunt you out of their doors and after that they will forget about you, I would seriously urge all people reading this review to go instead to a main dealership as I have learnt now that this is common practice amongst most big motoring world dealerships

From the rime I first set foot on the bigmotorworld site I got the feeling that everyone was very personable, yet knowledgeable and professional. And so it was. Through reception, sales, finance and collections it made what could have been a complicated and confusing process to a quite pleasant experience and everyone played their part. I would certainly choose going to Enfield again, if needed.

Excellent service from Big Motoring World\! I recently bought a Suzuki Swift from them and the car is running absolutely perfectly\. The whole experience was smooth and professional, and the team provided excellent customer service\. Really happy with the car and the service I received\. Highly recommended\! ⭐⭐⭐⭐⭐

Great service from the Staff.

I wanted to purchase a car. I was advised to get everything arranged before having the car transferred to the dealership closest to me ready to purchase. After a few phones calls over the course of nearly a week and arranging everything (a friend was going to collect it and take it 300 miles north for me) they told me the price had gone up only when I was about the pay for it.

I cancelled the purchase, I was then called back 30 minutes later and told how to get it for the previous price. I followed his instructions which wasted another 30 minutes of my time as they couldn't change the price to the same one I enquired about a few times

Staff were helpful, resulting in a straightforward purchase. Second experience, will likely purchase again in future.

Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait ) But a very good experience.

The whole process went like clockwork. From the advice about different cars with no pressurised sales. The information about after sales warranty and car body protection with yet again no pressured sales. The pickup was seamlessly and to top it off you can have refreshments throughout your visit.
Only one recommendation is for the sales team to inform the customer about the text for payment, as in this day and age fraud is on the up via texts.

The selling experience was great but the vehicle I purchased had obviously not been through a 200 point inspection. Within a week most systems on the car failed and then it lost its brakes luckily not causing an accident. The garage found over £3000 of urgent repairs including having no rear brake pad material and Big World have left me with the bill.

Very poor from Big Motoring World. Mum paid,£129 to move a car to this branch to view and the car had a terrible smell of cigarettes all of which was not disclosed on the advert of the car. Again the car had only one key and no V5 and this was also not disclosed on the advert. Felt it was money down the drain, as simple honest advertising could have prevented the expense. Both the branch and their head office wringed their hands and said nothing could be done about the money spent and refused to take responsibility for poor and misleading advertisement. This is not how a large company like this should be treating customers in this day and age. I bought my car from this company 4 years ago and this is why I had my family look to buy from them. The sales executive who we dealt with was very professional and helpful but the management handled this issue appallingly. Buyer Beware...