Big Motoring World - Blue Bell Hill Reviews 

Terrible after sales team. Had a problem with my car( heater didn’t work) after two days . Three weeks later and still not sorted , you can’t talk to a proper person at all or when you do they say they will call you back and never do. Would never recommend them

Avoid this company at all costs

I bought a vehicle from Big Motoring World and within less than a week, it developed mechanical faults. Instead of resolving the issue properly, they dragged the process out with every stalling tactic possible.

First, they demanded pictures of the fault. Then they claimed they had no garage appointments for two weeks. When they finally booked me in, they sent me to a tyre garage that couldn’t even carry out the repair, wasting even more time.

I was left without a courtesy car, stranded, and paying daily transport costs out of my own pocket.

The car has now been repaired and ready for four days, but Big Motoring World is refusing to pay the repair bill, even though the vehicle was sold with a warranty. They keep insisting the warranty is “free,” but that does not excuse the fact that:

I was never given a warranty certificate

The warranty was never activated

The warranty provider has no record of my vehicle being covered

A “free” warranty is still a promise — and they failed to honour it.

Their post‑sale customer service is non‑existent. Calls go unanswered, emails are ignored, and you are passed from one department to another with no resolution.

I am reporting this to The Motor Ombudsman and Trading Standards via Citizens Advice.

Avoid this company at all costs. Once they have your money, you are on your own

Absolutely abhorrent.

From the deceptive sales technique ( the sales man said he could only give me a certain amount on a the part exchange if accepted the £3500 in warranties ) then poor support after sales when things went wrong within the standard 3 month warranty. Which apparently were covered in the seemingly fictional 200 point check. After sales gaslight and couldn’t care less once they have your money. Avoid like the plague!!

We viewed a vehicle the previous week and phoned on Sunday morning to request that the car be cleaned ahead of coming to purchase it as it was really quite grubby when we viewed it. We placed a reserve on the car and the person on the phone booked an appointment for 11:45. We arrived early at 11:30 and were placed on the sofas. It was gone twenty minutes, no refreshment offered to fill the wait time. A gentleman said he would go and get the car and bring it round. More time passed and still nothing so went to reception. The receptionist then went to find someone to go and get the car. The clear issue here is regarding whose sale it is and that our sales person was with someone else. That shouldn’t be the customer’s problem but if you cultivate a work culture that’s like this then that’s who ultimately suffers - the customer. We didn’t get to take our car until 3:30. So effectively 11:45 to 3:30 to purchase a car we had already identified and reserved. There was no selling of that car to us in that time. I get being busy but it’s a silly business model when someone who easily wants to walk in and purchase is waiting around for that long. Adding on the sales time of the previous week, that’s about 5 -6 hours of time at Big Motoring World that did not involve much deliberation about a car on our part. While staff were personable and friendly enough, I’m Unlikely to want to purchase a car from there again based on this experience.

I recently purchased a car from Big Motoring World and unfortunately my experience was disappointing.

During the test drive, a low tyre pressure warning appeared on the dashboard. I pointed this out to the salesperson and asked for it to be properly checked before purchase. I followed up on this two more times and was reassured each time that everything had been taken care of.

However, after getting the car home, the issue persisted. The tyre kept losing pressure and I had to keep inflating it. It later turned out there was a nail in the tyre, and replacing it cost me £250.

I feel that my concerns were not taken seriously, and that the main focus during the sale was on pushing finance options and selling an additional paid warranty.

Overall, I’m disappointed with the level of customer care and the lack of proper checks before handing over the vehicle.

pushy, poor customer service. Only interested in you if you want to buy, no time given to consider other options. So much time wasted sitting around.

The initial information given online was very helpful, we had lots of info about the car we wanted. The staff were really helpful and friendly. I enjoyed the flat whites. The process was quite exhausting though, we were there for three hours and I was shattered. I knew what I wanted but the salesman kept repeating why I should take the finance offered by you and the warranties and the products to protect the car. I had already decided on my budget and organised finance . I know it is the Salesperson’s job but I am in my seventies and it was all a bit much. The finance person was OK, no problems. Holly who we saw right at the end of the process was professional, helpful and straightforward, thank you, just as I like it.

Awful company with shady paractices. Went to view a car after paying £129 to have it moved from another branch. I did a part ex quote on their website for my current car it came out at between 14k and 16.2k (depending on condition) Considering my car to part ex is an Immaculate , 1 owner, full service history car wilth low mileage I assume I will get toward the top end of this.
After around 2 hours of sales pitch looking at the poorly prepared/poor condition car and then hav ong to go through a pointless demonstration of all the snake oil addons they try to sell they offer me 13.5k part ex, which to be fair was utterly disgraceful. All I can say is take a tip and avoid.

Very easy transaction. Benneth who dealt with the car sale was spot on, very helpful, not pushy. Car priced reasonable for retail. Would definitely buy from big motoring world again.

I bought a car from big motoring blue bell hill Chatham. The salesman was polite and professional. The process of buying the car was straightforward and quick.

Took hours to complete paper when we were being told 5/10 min repeatedly

Hard sell warranty that doesn’t deliver
Purchased a 2021 BMW 330e in March 2025. The warranty was pushed hard at the point of sale as comprehensive cover — unlimited claims, hire car included, £100 per hour labour rate. None of this has been honoured.
The car broke down 13 months later. The warranty company — which was switched from RAC to Warranties 2000 without any notification to me — authorised £1,071 of a £2,820 repair bill. I have been without my car for nearly two months. No hire car was offered despite it being in the written terms.
Big Motoring World’s complaints team issued the same copy-and-paste response twice without addressing a single specific point raised. Their final response on 29 April 2026 did not mention the policy switch, the missing hire car, or the wrong labour rate — none of it.
The matter is now with The Motor Ombudsman, the Financial Ombudsman Service, and Trading Standards.

In answer to your response;
We have never been given the T’s & C’s we have asked for them 3 times , for some reason you don’t want to provide them

We had an excellent experience with Big Motoring World from start to finish. The whole process was smooth, professional, and stress-free. The team was welcoming, helpful, and made us feel confident about our purchase from the moment we arrived.
A special thank you goes to Adam, who handled the sale of our car with outstanding professionalism. He was knowledgeable, patient, and genuinely cared about helping us. Adam explained everything clearly, answered all of our questions, and made the entire experience comfortable and enjoyable. His customer service was exceptional, and we never felt pressured at any stage.
We are extremely happy with our new car and would highly recommend Big Motoring World to anyone looking for a reliable dealership with excellent customer service. Adam is a real credit to the company.

Polite and welcoming

I was not at all impressed with your company making an appointment and then turning up an HOUR late.

The gentleman who did eventually arrive turned out to be very pleasant and helpful.

Staff were friendly and helpful
Scored down a bit due to test drives being a bit short.

After doing a on line valuation of between 12,900 and 14,200 i drove over an hour to be told we will give you 10,000 for my car witch was in better condition than the car you were selling .its a total con would never buy from this company