Big Apple Buddy Reviews 

693
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the seamless package tracking process provided for international shipments from the United States. People frequently note that items arrive well-packaged, exactly as requested, and in pristine condition across various global destinations. Buyers often emphasize that the concierge service makes purchasing hard-to-find goods abroad remarkably smooth and professional. Some reviewers were not happy with unexpected duty taxes and wanted clearer transparency regarding extra fees before purchasing items. A few customers also mentioned that handling returns or dealing with product quality issues during international shipping could occasionally be challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, reliable, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Product

Reviewers mention positive satisfaction with the product and overall ordering experience. Consumers... See more

Order

Users describe positive interactions with order, highlighting fast international shipping and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a galaxy XR headset from Big Apple Daddy last week. Ordered on the Thursday, imported over the weekend and delivered on the Monday. Fantastic service and they kept me informed off exactly where... See more

Rated 4 out of 5 stars

I made a purchase there on behalf of a German public institution. That meant we had to meet a lot of requirements and follow specific guidelines. Making initial contact (in order to comply with thes... See more

Rated 5 out of 5 stars

Excellent experience. I ordered a Coach Erin Shoulder Bag through Big Apple Buddy. Everything went very smoothly. They were very responsive to my request because the bag was not available on their... See more

Rated 5 out of 5 stars

Great shopping and delivery to Ireland. Thanks to Phillis and her team my purchases arrived today well packaged and very quickly. Sale price reduction covered the cost of shipping and taxes into Irela... See more


4.5

Excellent

TrustScore 4.5 out of 5

693 reviews

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No recent history of asking for reviews

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4.5

All reviews

(693)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Big fan of Big Apple Buddy! Great USA to UK purchase experience

Services like Big Apple Buddy are great, as they provide us access to Technology not yet released in the UK.

I'd been watching a specific team item for a while, an eero Outdoor router, with Big Apple Buddy providing a helpful prompt the item was on sale at Best Buy. Felt like the right time to make the purchase, with the discount covering the Import Duties.

Will use again!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I am very impressed with the service I received from Big Apple Buddy. Hassle free, great communication, reliable, very efficient. I will definitely use their services again.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from the team

Brilliant service from the team. I had tried so many other complicated delivery sites to try and get Ralph Lauren USA items delivered to the UK unsuccessfully. I messaged BAB with a link to the goods I was looking for and I received a detailed quote back from them in 24 hours. I placed the order and had confirmation from Phylis that the order had been placed and they would send as soon as it arrived. True to their word the goods were shipped to me in the UK and arrived very quickly. Phyllis’s communications at each stage were excellent, she even checked in that goods had been received during the festive period. I think this is a brilliant service and I would definitely use them again.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

ASUS ROG Zephyrus G16

I have purchased an ASUS ROG Zephyrus G16 with the Best Buy Cyber Monday deals. The laptop arrived in Switzerland quickly (within around 4 days *after* it arrived at Big Apple Buddy's facilities).

The package (and the laptop) was in perfect shape. I have been using the laptop for over a week with no problems at all. I am very satisfied with everything from placing my order to writing this review from the very laptop I have ordered.

The owners were also very kind to leave a note delivering their best wishes on my new laptop. Thanks a lot to Big Apple Buddy for allowing me to own this dream laptop at a very affordable price.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Great way to get you tech gears and…

Great way to get you tech gears and gadgets straight out from the US :)
Great experience every steps were clear upfront onto the. Ext following one and it happens accordingly to what was advertised and communicated.

I do recommend it

27 September 2024
Unprompted review
Rated 1 out of 5 stars

No guarantee that anything you purchase is actually available.

My experience was bad. Ordered two new laptops (~US$ 3,500) which Big Apple Buddy were to purchase from Best Buy. I had already checked Best Buy directly to ensure stock availability.
BAB take my money, and email me 5 days later basically saying one of the laptops is now out of stock, so they cancel the whole order and issue a refund.

All round poor service. Wasted my time and my funds for almost three weeks by the time my credit card was refunded.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Speed and reliability

Just got my new Microsoft items for almost the week. Thank you guys for the service you provide and the people who work at your company.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Chrome book purchase from New Zealand

In New Zealand, high end chromebooks are not easily available. Hence I had to order directly from the US. I was concerned about purchasing from an overseas site given the cost of the product. However, BigAppleBuddy site was excellent with full explanation and provided a good price and clear price for shipping and taxes due in NZ for the Chrome book I purchased. The process was seamless. The email trail from purchase, receiving the product and follow up is excellent. I will purchase again in future. The Chrome book plus is superb

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, my bag shipped quite quickly. Other websites wouldn’t deliver to my country so I decided to give Big Apple Buddy a try, happy it worked out :)

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Nice service

Very nice and gentle staff. Quick delivery. All the informations I needed were provided on the BAB-website, so there were no bad sursprises about tax costs or delivery time.

17 March 2024
Unprompted review
Rated 1 out of 5 stars

Broken Item Delivered and Terrible After Service

Purchased a google nest bell (2 Gen). Never worked. They offered a replacement but I had to return at my own cost and then pay the cost of the delivery of the replacement. That would have been over $150, so I’m stuck with a new broken bell!! Gangsters! Stay away.

3 January 2024
Unprompted review

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