Big Apple Buddy Reviews 

Do not order from this company. After receiving important duty taxes, I refused the package. Instead of refunding me, they first completely refused. After a few emails they accepted but charge 87$ for return fee which barely left anything to refund. They are falling back on their FAQ section to justify their position. This is the kind of company that will use small prints, FAQ conditions not to refund you if you don't like or don't want the product anymore. Make sure if you order that you won't need to return the item you purchased

Ordered an Aura Walden frame delivered to Japan. Arrived within a week, the early end of the estimated delivery period.
Entire experience was smooth, from ordering to receiving the product. Additional duty was charged but this was expected given transparency from Big Apple Buddy at time of order.
First time user, will certainly recommend others looking for shopping concierge services.
Thank you!

Very quick service and good feedback, would use again

Great costumer service.
Quick and easy delivery from the US.
Would certainly buy here again in the future!

Great service great speed good communication and a solution for a problem

Great service, easy to track progress (purchase, arriving in USA warehouse, dispatch, arrival in Australia) and good follow up by BAB. Luggage item arrived in excellent condition. A great way to purchase an item overseas when the supplier does not provide that service.

Super reliable. I received my order ahead of schedule and in perfect condition. I am very satisfied with the quality of service and the concern in confirming receipt of my parcel. I highly recommend them.

Recieved my Galaxy XR headset + controllers in practically no time at all and all in perfect condition. Very satisfied with the quick turnaround and quality of service.

delivery very fast. perfect condition. service is great - as one would excpect and above. 100% recommendation

Took on my order for Tecovas boots & belt.
I was kept informed of the parcel tracking and the delivery occurred as advised.
Great sercive, will use again.

Excellent experience.

I ordered a Coach Erin Shoulder Bag through Big Apple Buddy. Everything went very smoothly. They were very responsive to my request because the bag was not available on their website, but they were able to order it for me. The package tracking was excellent; I was able to track the package throughout its journey to Belgium. I am delighted with the service.

Excellent experience. Unfortunately when my item was checked by the BAB team it had a quality issue, and so did the replacement! To be clear, this was a quality issue with the supplier and NOT BAB. I was so relieved to have the BAB thoroughly inspecting my items before forwarding, as trying to return them from Australia would have been very annoying and probably expensive. The BAB handled the returns and inspection of the replacement items with excellent communication and without a hitch. 3rd time was the charm and I love my item. Absolutely 100% worth the service fee going through BAB. Thank you BAB team!!

Bought a galaxy XR headset from Big Apple Daddy last week. Ordered on the Thursday, imported over the weekend and delivered on the Monday. Fantastic service and they kept me informed off exactly where my package was in the delivery process at all times. Really great service, would definitely use them again.

Great shopping and delivery to Ireland. Thanks to Phillis and her team my purchases arrived today well packaged and very quickly. Sale price reduction covered the cost of shipping and taxes into Ireland. Well done and continued success to Big Apple Buddy.

Arrived exactly as stated, fast delivery , very efficient , would definitely use them again
Excellent customer service

Product is faulty and they will not take it back. I am inside the product companies return window but apparently not theirs.

I can no longer get the Chaco sandles in Canada. They are the only brand that fit me properly and provide the much needed support I need for Achilles and Plantar Fasciitis issues. So I ordered 2 pair. The shipping was expensive, but nothing to be done about that. Received very quickly with a follow up email to ensure I received them. Very thoughtful extra gesture.

Great service. Reliable and kept me informed with accurate information about delivery. Would use again,

fast, reliable, very kind and professional.

I ordered some Michael Kors trainers that were not released in the UK. Big Apple Buddy provided a great service and regular updates. My items arrived on time with no additional charges to pay. I will be buying from them again in the future.