Bibby Financial Services Reviews 

From initial enquiry to fully set up we have had nothing but a first class service. For Gayle assisting in the initial set up and Richard and Mark have been exceptional on helping to navigate the system and promptly replying to queries.

We have worked with Bibby for a number of years now under different business ventures. Their team has always been efficient added a personal touch to business finance. Lucy Adams has always taken a personal approach and supported our business in whatever way possible within the guidelines and endless red tape that can hinder financial institutions. We see Alyssa Connor as a member of our team and not Bibby FS and a very valued on at that. Alyssa has a great relationship with our customers too. Chloe Roberts is always dedicated and professional and has always been available and happy to resolve any issues.

I’ve had a great experience working with Gursharn Mistry, Credit Controller at Bibby. She has been extremely helpful, professional, and always on top of everything.

Her communication is clear and prompt, and she makes the whole process smooth and stress-free. Any queries are dealt with quickly and efficiently, and she always keeps things well organised.

It’s rare to find someone so reliable and proactive. Gursharn is a real credit to Bibby.

Highly recommended.

Well what can i say, from start up to weekly invoicing Bibbys have been fantastic, communication is great from Pav, Dee and Linda very quick and responsive to any requirements we have. Peace of mind knowing you have a great team behind you especially through a challenging enviroment we are in these days.
10/10 Bibbys

Thank you to Paige and Daniel for making the whole initial experience so smooth and straightforward. They were always on hand to answer any additional questions, and I felt fully supported throughout the application process.

The team at Bibby are really helpful and pro active to help.
Especially Valerie and Sarah who have always been on hand for me.

Excellent communication, fast and efficient turnaround, easy to talk with and keen to advise and support. All in all, a brilliant experience and with a service that will help our continued growth. Thanks to Ian, James and the wider team.

Wasted ten months of effort going through extremely onerous onboarding for invoice finance only to terminate after 2 months as it was not fit for purpose. In our case the clearing bank caused issues but Bibby had no back up redundancy, crippling our already cash constrained business. To add insult to injury they then went legal to recover their funds. In contrast we have plugged into a facility with HSBC in no time and it has been a breeze in comparison. SME business owners don't get sucked in!

If we could give more than 5 stars, we would....

As a growing family business and like many businesses, cash flow is of the utmost importance especially when as a business, you're trying to invest in systems and process's.

We now have that confidence to invest thanks to Bibby Financial Services.

The fear and doubt have all been put to one side thanks to our first port of call Kelly McGrath who went out of her way to make this procedure as smooth as possible.

Kelly also dug in to understand the business and the business needs, and its thanks to Kelly's business experience and knowledge and her easy way of communicating, that's helping our business to be on the front foot and with the confidence to grow.

Would have given 10 stars had we been able to.

Nayan has been an excellent support to our business and a real asset from a credit control perspective. He is extremely attentive and consistently on top of our accounts and customers, ensuring everything is managed proactively rather than reactively.

He is always approachable and easy to talk to, taking the time to clearly explain our options and provide practical, well-considered advice when needed. His communication is particularly strong – we receive regular updates on account activity, and when any issues arise with customers, he keeps us fully informed and works collaboratively with us to find solutions.

What really stands out is his team-oriented approach. Nayan genuinely feels like an extension of our own team rather than an external contact. He understands our priorities, represents our business professionally when dealing with customers, and is always willing to go the extra mile to achieve the best outcome.

Overall, the level of service, responsiveness and professionalism he provides gives us real confidence that our accounts are being managed effectively and in line with our expectations.

Was introduced to Rachael Symonds who from the start of the process to completion was both professional, courteous and above all friendly in her approach. Nothing was to much trouble, explained every detail and was always just at the end of a phone. THANK YOU RACHAEL

Our experience with Bibby has been overwhelmingly positive and the support its provided our business is invaluable. All of our interactions with the team - Carolyn Bell, Leah Morton, Gero Mingoia and Matt Capon - have been super supportive, and they continue to ensure we are getting the most out of the facility.

Bibby have been such a fantastic support for our business. We are quite a complex business with multiple entities. However, Bibby learnt about us and worked incredibly hard to ensure that the onboarding process was easy and as painless as possible. The support has been excellent too. Any questions I had, I could pick up the phone or send an email and my question was answered very efficiently. Bibby are far from a ridged business and are not a one glove fits all company. They always look for a solution to help you out. Finally, the Bibby team are so personable but professional. As a Managing Director, for support in cash flow, I would highly recommend Bibby Financial Services.

The Bibby's processes are entirely reliable giving us confidence we will always be able to draw funds when we need to and Leah Morton & Carolyn Bell provide an exceptionally prompt and efficient service dealing with queries often by immediate return.

I recently moved our factoring facility from Lloyds to Bibby Financial Services, and I can honestly say the difference in service has been exceptional — a genuine upgrade in every sense.

From day one, the transition was handled smoothly, professionally and with real care. Nayan Patel and Margaret Smith have both been outstanding throughout the entire process. They ensured a seamless switch for all of our clients, with zero disruption to cash flow, and were always on hand to answer questions quickly and clearly. Their communication and attention to detail made what could have been a stressful change feel straightforward and well managed.

As our business has grown, Steve Taylor has also been incredibly supportive in helping us secure increased credit facilities to match our expansion. Having that level of backing and flexibility has made a real difference to our ability to scale confidently.

What really sets Bibby apart is the personal approach. You’re not treated like just another account number — they genuinely take the time to understand your business and support your growth.

I would highly recommend Bibby to any business considering invoice finance or looking to move providers. The service, professionalism and support have been first-class, and I’m very pleased we made the switch.

Richard and the team are very approachable and helpful.

The support was second to none in setting up the facility.
Rhys Lewis supported and guided us through the set up from start to finish with quick responses and clear/concise information.
The whole process on Bibby's side was very smooth and professional

This month I had to make a decision to move factoring companies, i must take the time to show my appreciation as I have had the most pleasurable experience. Steve Taylor has been nothing but outstanding and transparent from start to finish, making sure I was fully updated and in the loop through out the whole transition. Not only has Steve and the team made the switch feel effortless I was also given a limit that was almost quadruple than my other provider was giving.
Thanks again team (Steve Taylor, Shireen Toor & Tracey Best, looking forward to a bright success future!

I have used Bibby for my Invoice Finance facility for a number of months now. In that time I have had nothing but a first class service from Leah Morton my Relationship Executive and Carolyn Bell my Relationship Manager. They both go above and beyond to help and nothing is too much trouble.
I would highly recommend Bibby for any businesses looking for this type of facility . Leah and Carolyn make it a very personal experience where you feel like you are a person not just a number.

We recently moved our invoice finance facility to Bibby Financial Services and have been very pleased with the experience so far.

A special thank you to Gayle Robertson for visiting us and guiding us through the initial setup. Her support and understanding of our business needs made a real difference. Within just one month, the team successfully helped us transfer our factoring facility from our previous provider with minimal disruption to operations.

Richard McKeown and Sarah Hobbs have been responsive and supportive throughout onboarding, and James Hart deserves particular thanks for managing all the documentation carefully to ensure everything was completed smoothly and efficiently.

Overall, a professional and well-coordinated team. We look forward to continuing the relationship.