I have been a customer for some years now, and I really appreciate the ease of claiming online as well as the fast payment turnaround. Due to an unexpected health issue, I have had some prescrip... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a rejected payment and was going back and forth with both companies. Pal was incredibly helpful, patient, and professional. She took the time to listen to my concerns, explain ev... See more
Company replied
You can find telephone contact details easily and it makes such a difference to be able to talk to a real person who listens and responds so clearly to questions. I have been insured with this compan... See more
Company replied
Very easy systems to use online - a quick table to see where any claim is up to and when submitting claims a rolling total is very visible. Post claim submission is also very good, keeping me updated... See more
Company replied
Company details
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent on line claiming system
Excellent on line claiming system
And if you have a problem a quick phone call is generally all you need
27 July 2026
Reply from BHSF
Hi Allan,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your overall experience with us. We hope we can be of service again soon.
BHSF
Reply from BHSF
Hi Marlene,
Thank you for your fantastic 5* rating and review.
We're so glad to hear you're happy with the ease of submitting your claims online. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Quick to respond and pay claim
Very quick to respond to claim.
Claim paid within a couple of working days.
27 July 2026
Reply from BHSF
Hi Redster,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed and efficiency of our service. We look forward to receiving your next claims.
BHSF
Great service.
You can find telephone contact details easily and it makes such a difference to be able to talk to a real person who listens and responds so clearly to questions. I have been insured with this company for many years and their customer service is outstanding at every stage. Payments paid promptly and contact made quickly if more information needed.
4 August 2026
Unprompted review
Reply from BHSF
Hi SJ,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with your experience with us. We hope to be of service for many years to come.
BHSF
Claims procedure
The claims process for physiotherapy was simple and dealt with speedily and efficiently.I always find the service provided excellent.
5 August 2026
Unprompted review
Reply from BHSF
Hi Gordon.
Thank you for your excellent 5* review.
We're glad to hear you're happy with the ease and speed of submitting your claim. We hope we can be of service again in the future.
BHSF
Satisfied customer
Neil Ryder was very pleasant and knowledgeable. He explained and answered all my queries
30 July 2026
Unprompted review
Reply from BHSF
Hi Janet,
Thank you for your lovely review and 5* rating.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll pass along your kind words to Neil and his manager. If you ever have ay further queries, or need any guidance, please don't hesitate to get in touch.
BHSF
Thank you for including me in your…
Thank you for including me in your survey I would like to say I had a mixed experience. But I think the sticking point was my lack of understanding of the technical language and there misunderstanding at 79 years old you are not Technically savvy. I did find this a bit stressful but eventually got some very helpful staff to help me this is important to me as I like to keep as independent as possible for the moment and due to my medical conditions I will hopefully have temporary problems but with the lovely helpful staff I will be able to overcome this. Thank you Joyce White
23 July 2026
Unprompted review
Reply from BHSF
Hi Joyce,
Thank you for taking the time to leave us a review.
If you're ever unsure on what your policy does/ doesn't cover, please do not hesitate to get in touch with our Helpdesk. We appreciate there are times where confusion can occur, so we'll always do what we can to help address any uncertainty. We hope to be of service to you for many years to come.
BHSF
Great Service
Easy to make claims and payout has been fast. The webpage is easy to navigate and very clear.
27 July 2026
Reply from BHSF
Hi Jason,
Thank you for your fantastic 5* review.
We're glad to hear you've found the claims process both quick and easy. We look forward to receiving your next claims.
BHSF
The claim process is so easy and the…
The claim process is so easy and the payment was received within 2 days.
27 July 2026
Reply from BHSF
Hi Customer,
Thank you for your excellent 5* review.
It's great to hear you're happy with the ease and speed of our service. We hope we can be of assistance in the future.
BHSF
Prompt and couteous
Prompt, courteous and helpful satisfactory response.
Excellent! Thank you Neil Ryder.
As for BHSF, I have been a member for many years and have always received a swift and reliable response
3 August 2026
Unprompted review
Reply from BHSF
Hi Lynne,
Thank you for your amazing 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of assistance again in the future.
BHSF
Reply from BHSF
Hi Michael,
Thank you for your excellent 5* review,
We're so glad hear you've found it easy to submit your claims online. We look forward to receiving your next claims.
BHSF
Forwarded a claim form to me very…
Forwarded a claim form to me very quickly prior to going into hospital.
Hospital staff completed the form without any problems and l posted the claim.
I received confirmation that the claim had been authorised and processed and the payment to my bank had been made.
The whole process took less than a week and l was very satisfied with service.
Thank You
A.Irons
27 July 2026
Reply from BHSF
Hi Andrew,
Thank you for your amazing 5* review.
We're delighted to hear you're so happy with the experience with us. If you ever have any questions, or need any assistance, please don't hesitate to get in touch.
BHSF
always found you to be helpful and felt…
always found you to be helpful and felt with my claims thank you
27 July 2026
Reply from BHSF
Hi Eileen,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your overall experience with us. We hope we can be of service in the future.
BHSF
Reply from BHSF
Hi Julianah,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with the speed of our service. We look forward to receiving your next claim.
BHSF
Excellent thank you.
27 July 2026
Reply from BHSF
Hi Pam,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with our service. We hope to be of service again in the future.
BHSF
Highly recommended
I highly recommend BHSF’s personal health cash plan. It’s straight forward to use and receipts are paid quickly and efficiently. The online site is hassle free to use. Thank you
27 July 2026
Reply from BHSF
Hi Richard,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the ease and speed of submitting your claims. We hope we can be of service again in the future.
BHSF
Quick and efficient service
Got dental work done one week and received money back from BHSF about 10 days later.
27 July 2026
Reply from BHSF
Hi Maurice,
Thank you for your excellent 5* rating and review.
We're so glad to hear you're happy with your experience with us. We hope we can be of service again soon.
BHSF
Reply from BHSF
Hi Customer,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Submitting claims
Have been a member of BHSF for approximately 25 years and the service provided is exemplary. Submitted 3 claims recently, 2 were assessed (optical) and premiums paid within 48hrs into my bank account but there was an issue with the 3rd (dental)which got resolved and again payment was made into my bank account. I spoke to the team over the phone regarding the 3rd claim and the team were helpful and informative. Thank you for a great service.
27 July 2026
Reply from BHSF
Hi Greta,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your experience with us over the years. We hope to be of service for many years to come.
BHSF
Very good service from BHSF
Very good service from BHSF. The claim form came and was sent back and the payment came through really quick.
27 July 2026
Reply from BHSF
Hi Moira,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed and efficiency of our service. We hope we can be of service again in the future.
BHSF
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.