I love the flexibility and the variety of activities — I feel like I’m definitely not going to get bored! 😄 I’ve particularly enjoyed Yoga with Rosana and Dance Fitness with Frankie — they’re both... See more
Company replied
Woolwich New Road 49, SE18 London, England, GB
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I love the flexibility and the variety of activities — I feel like I’m definitely not going to get bored! 😄 I’ve particularly enjoyed Yoga with Rosana and Dance Fitness with Frankie — they’re both... See more
Company replied
Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything... See more
Company replied
Just as the name better I can say its the best gym sauna and leisure centre to be with. The better App has straight forward navigation membership joining process that allowed me join the gym or any ac... See more
Company replied
The facilities are top-notch and the rooms are very spacious. There is plenty of room to accommodate everyone. The pool looks great. The cafe is inciting. Logistically, the centre is perfectly placed... See more
Company replied
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Woolwich New Road 49, SE18, London, England, United Kingdom
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the gym is good , The pool is terribly organized. People come to swim, and the staff closes off half the pool. No one exercises in that half, and in the other half, there are five people per lane. And for a leisurely swim, there are nine people per lane. Reservations don't work. The website says 20 spots are available, but when you show up, they're all taken. The pool is very poorly organized.

Reply from Better - Woolwich Waves
Nice and clean with a wide range of facilities and good knowledgeable fitness instructors. Greeted by concierge as I was standing in the queue. Only improvement needed is concierge needs to be booking guests in so they don't get charged non attendance fees when they attended their pre booked sessions.

Reply from Better - Woolwich Waves
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