I love the flexibility and the variety of activities — I feel like I’m definitely not going to get bored! 😄 I’ve particularly enjoyed Yoga with Rosana and Dance Fitness with Frankie — they’re both... See more
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Location
Switch locationWoolwich New Road 49, SE18 London, England, GB
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Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything... See more
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Just as the name better I can say its the best gym sauna and leisure centre to be with. The better App has straight forward navigation membership joining process that allowed me join the gym or any ac... See more
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The facilities are top-notch and the rooms are very spacious. There is plenty of room to accommodate everyone. The pool looks great. The cafe is inciting. Logistically, the centre is perfectly placed... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Woolwich New Road 49, SE18, London, England, United Kingdom
3.6
Average
128 reviews
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Superb leisure centre
Superb leisure centre, unbelievably equipped and with an incredibly helpful team of people
10 February 2026
Reply from Better - Woolwich Waves
Hello Customer,
Thank you for your 5-Star review.
We are delighted that you are enjoying the facilities at our centre and that you found our staff to be very helpful.
We look forward to seeing you again soon.
Kind regards
Reply from Better - Woolwich Waves
Hi Georgia
Thank you for your review.
This is wonderful to see!
Kind Regards
Amir
- Facilities and classes are great. App needs improvmenet
- Facilities are great. All brand new and with the latest tech machines.
- Classes are also good. Big range of them.
- App is not that friendly. So many clicks to get to your different placing including booking, or to book a class. When you look at Your Waitlist is giving the date when you tried to book instead of the actually class details (date and time of the class).
10 February 2026
Reply from Better - Woolwich Waves
Hello Araceli,
Thank you for your 4-Star review.
We are pleased to hear that you are enjoying the facilities at Woolwich Waves.
We regret to learn that you do not find our App to be user-friendly. We have recently updated the App to enhance its accessibility for our users.
Please be assured that your feedback has been duly noted, as it will assist us in making further improvements.
Kind regards
I’m afraid the gym is now so busy…
I’m afraid the gym is always so busy that it’s difficult to have a good workout. Always having to wait for equipment to be freed up. Very expensive gym particularly when just get frustrated with not being able to get a good workout and always worrying about the equipment I need to use being busy
9 February 2026
Reply from Better - Woolwich Waves
Hello Mrs Horner,
Thank you for your comments and feedback.
We regret to hear that your recent experience at Woolwich Waves did not meet your expectations.
Please be assured that your remarks have been noted and will be forwarded to the centre manager.
Kind regards
Booking classes
I love the pilates class but it is so difficult to get booked, quite often on waiting list to get booked therefore no continuity in my journey to health and wellbeing, have had to miss so many weeks.....perhaps 6 week courses would work!!
2 February 2026
Reply from Better - Woolwich Waves
Thank you for finding the time to share your experience with us.
We are aware of the situation, Popular classes can be hard to book, we hope we will able to improve it in the future.
The club is really nice and the staff…
The club is really nice and the staff are great. However, I fix very difficult to book yoga and Pilates classes. It is just a few and are always full.
They should put more yoga classes and different styles of yoga.
9 February 2026
Reply from Better - Woolwich Waves
Hello Iris,
Thank you for your comments and feedback.
Kind regards
The swimming pools are very superb and…
The swimming pools are very superb and and nice. The changing rooms and all other facilities are excellent
5 February 2026
Reply from Better - Woolwich Waves
Hello
Thank you for your 4-Star review and your comments and feedback.
We are happy to know that you are enjoying the facilities at the Woolwich Waves.
Kind regards.
The pool is freezing
9 February 2026
Reply from Better - Woolwich Waves
Hello Chris,
Thank you for providing your feedback.
We regret that your experience at Woolwich Waves did not meet your expectations.
We trust that your next visit will be more satisfactory.
Kind regards
Inside nice place but family fun place…
Inside nice place but family fun place changing rooms is cold as outside water too is to cold not recommend.old one was much better .
8 February 2026
Unprompted review
Reply from Better - Woolwich Waves
Hello Renaldas,
Thank you for your comments and feedback.
I have passed on your comments to the centre manager to review.
Kind regards
Rude and disrespectful
Unfortunately, my experience with Jamal, who wears orange glasses, at Woolwich Waves was negative. He came across as rude and unprofessional, and I felt disrespected during the interaction—something I have never experienced before. I hope management addresses this so future customers can have a better experience.
8 February 2026
Reply from Better - Woolwich Waves
Hello Lan,
Thank you for your comments and feedback,
I am sorry to learn that your experience at Woolwich Waves , did not meet up to your expectations.
I have passed on your comments to the centre manager to review.
Kind regards
Review of Woolwich Waves- small, couldn’t access bigger pool
Review of Woolwich Waves
We paid £26.45 for two adults and one child and visited on a Saturday in January for the 12:30–2:00pm session. Overall, it was a fun visit, especially for younger children, but there are a few things to be aware of.
The slides are in a separate section from the main pool, which can feel a bit small when it’s busy. We queued around 10–15 minutes for the slides, which was manageable but something to factor in at peak times. I would have liked access to the larger public swimming pool as part of the session.
The water felt a bit cooler than we’re used to, although it was still fine for a short visit. On the plus side, there are lots of lockers and plenty of changing space, and there were lots of staff around, which was reassuring.
The standout feature is the play area — it’s really good for 2–4 year olds who can’t swim, and our child had a great time there. While we enjoyed the visit, we might wait a while before coming back, mainly due to the crowds and limited space around the slides.
7 February 2026
Unprompted review
Reply from Better - Woolwich Waves
Hello Customer,
Thank you for providing your detailed comments and feedback.
We are pleased to learn that you appreciated certain aspects of the new centre.
Please be assured that we have noted your feedback and will communicate it to the centre, as it will assist us in making improvements.
Kind regards
I have recently visited the Woolwich…
I have recently visited the Woolwich Waves having a monthly membership. I have booked for the swimming and took my daughter to swim with me by purchasing the junior swim fee but they told me She is not allowed to swim with me. To do swim together I have to purchase separate fee so it's really disappointment. So what the point having membership. this reason i don't like to refer this branch to have a membership.
25 January 2026
Reply from Better - Woolwich Waves
Hello Tilak,
Thank you for taking the time to share your experience at Woolwich Waves.
We regret that your visit to the centre was not satisfactory due to an incorrect booking.
We trust that your next visit will be more pleasant.
Would like to express my gratitude for the staff and the entire team for the incredible hospitality and work done at the venue.
The standard of service and how they assist and attend to people is worth commendation. I watched closely how they help and support people and I am grateful for that.
5 February 2026
Reply from Better - Woolwich Waves
Thank you very much for your feedback, Obiorah.
We are very happy that our staff's efforts to ensure each of our customers has a great experience are noticed and greatly appreciated.
Kind Regards
Reply from Better - Woolwich Waves
Hi NenA
Thank you for your review.
We are very pleased to see that the security guard at Woolwich Waves is creating a friendly atmosphere.
We will pass your feedback on!
Kind Regards
Amir
Reply from Better - Woolwich Waves
Hi Faysal
Thank you for your review.
It is great to see that you are enjoying your experience at the new Woolwich Waves, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Reply from Better - Woolwich Waves
Thank you for sharing your feedback with us, Francis,
We are happy to hear you have enjoied your visit at Woolwich Waves!
Kind Regards
Clean environment
Clean environment, friendly and helpful staff. Various day time fitness sessions.
4 February 2026
Reply from Better - Woolwich Waves
Hi Linda,
Thank you!
We’re glad you enjoyed the welcoming atmosphere and the range of activities.
We hope to see you soon again!
Kind regards
Azaria - Customer Service Advisor
Great new sports centre with lots of…
Great new sports centre with lots of facilities.
Happy with a smooth transfer of the kids swimming class from the old center.
The only thing is the new kids pool seems to be a bit too cold, so wondering if the temperature can be adjusted
14 January 2026
Reply from Better - Woolwich Waves
Hi Nikolay,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you’re enjoying the new centre and that the transfer of the kids’ swimming class went smoothly.
We really appreciate your comments about the kids’ pool temperature and will pass this on to our team to see if any adjustments can be made.
Your feedback helps us continue to improve, and we hope you and your family continue to enjoy all the facilities we have to offer.
Kind regards
Azaria - Customer Service Advisor
The new WOOLWICH WAVES SPA EXPERIENCE…
The new WOOLWICH WAVES SPA EXPERIENCE IS A TOTAL SCAM IN COMPARISON TO OTHER BRANCHES WITH SPA EXPERIENCES SUCH AS WALTHAM FOREST. They have towel robe bag facility for spa members the sauna is larger the steam room is larger and actually functions. THE GYM LAYOUT IS AWFUL AS IT NEEDS TO BE SEPARATED BY WEIGHTS ON ONE FLOOR AND CARDIO/machines on the other.
4 February 2026
Reply from Better - Woolwich Waves
Hello S,
Thank you for your comments and feedback.
We regret to hear that your experience at The Woolwich Waves did not meet your expectations.
Please be informed that I have forwarded your remarks to the centre manager for further review.
Your feedback is valuable to us and assists in our efforts to improve.
Kind regards
Respectful staff (Danielle) during my…
Respectful staff (Danielle) during my induction @ Woolwich Waves.
She was friendly, showed me around equipments and demonstrated.
30 January 2026
Reply from Better - Woolwich Waves
Hello Doma,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team/Fitness instructor were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
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