Best Buy Reviews 

I ordered a receiver from Best Buy and it came well packaged but had a huge dent right on the top - like something large fell on the box, even though the box did not have a dent. I contacted them and asked for a replacement which they sent and it came about 2 weeks later, which was somewhat of a let down. Additionally they made me send the original item back even though it was clearly not salvageable. They did pay for shipping but I had to spend about an hour (30 min there and 30 back) driving it to drop it off at the shipping carrier's location. So in the end I got the device and it works well, but I lost an hour of my life and had to carry this heavy thing down the stairs because my building doesn't have an elevator. I don't know if I'd recommend it.

I ordered a tv on the 3rd of July. It is the 31st and I still don’t have a tv installed. The first two came in broken. It took weeks between the first tv and the second tv. I was understanding at first but trying to navigate Best Buy customer service is a nightmare. Today they dropped off a tv but were supposed to install it. When I finally got someone on the phone they couldn’t get the installation to happen fast. The lady was condescending and patronizing. They only offered 115 off the installation. Nothing else. I told them I have been a fan for decades but this experience is making never want to shop with them. She did not care. She was supposed to send me an email with her contact information. Nothing. What a joke. I will never buy anything from them ever again.

I recently purchased the HP OmniBook 3 14" 2K OLED Laptop from Best Buy, and I had a great experience. The staff was friendly, knowledgeable, and helped me choose the right laptop for my needs. The checkout process was quick, and the customer service was excellent. I'm very happy with my purchase, and the laptop's display and performance have been great so far. I would definitely shop at Best Buy again.

Best Buy delivered my package to the wrong address… and now they can’t even process a refund.

Has anyone else had an experience like this with Best Buy?

On 7/22, I ordered a pair of AirPods. A couple of days later, I got a notification saying they had been delivered. I went straight to my front door, but there was nothing there. I checked around the house, asked everyone at home, and still couldn’t find the package.

Then I looked at the delivery photo that was supposed to be the proof of delivery. That’s when I realized the package wasn’t delivered to my address at all—it was left at a completely different house that I don’t even recognize.

I contacted Best Buy customer service right away. The first representative apologized, told me a refund had been issued, and said I’d receive a confirmation email within an hour.

An hour passed… nothing.

I contacted them again. The second representative told me it would take 24-72 hours for the email to come through.

After about 48 hours, I reached out again. The third representative was honestly pretty rude and basically told me I’d already been told to wait 72 hours and to stop asking because I’d receive the email.

Well… I waited over 90 hours.

When I contacted them again, I was told my refund had only been “processed halfway” (I still have no idea what that even means). They then told me I’d receive yet another email within 24 hours, and only after that would the refund process continue.

So let me get this straight:

* Best Buy delivered my package to the wrong address.
* I never received the product.
* I was told multiple different stories by customer service.
* I’ve spent days chasing updates.
* And I still don’t have my money back.

This has honestly been one of the worst customer service experiences I’ve ever had. Mistakes happen—I get that. But dragging someone along for over a week after your company delivered the package to the wrong address is unacceptable.

At this point, I don’t know what else to do. Has anyone dealt with something similar? Were you eventually able to get your refund?

Needless to say, this will be the last time I order anything from Best Buy.

1 Star

This was one of the most disappointing shopping experiences I've had.

I purchased this TV brand new, not an open-box or refurbished unit. It arrived with a cracked screen, making it unusable right out of the box. Whether the damage happened during shipping or before delivery, it should never have reached a customer in this condition.

The return process itself was straightforward, and the pickup was completed. However, what really disappointed me was how the situation was handled afterward. After all the inconvenience of receiving a defective product, waiting for pickup, and being left without the TV I purchased, there was no effort to make things right. Not even a small goodwill discount or store credit was offered toward a replacement.

Mistakes can happen, but great customer service is measured by how a company responds when they do. In this case, I felt like I was simply processed through the return system instead of being treated as a valued customer.

I expected much better quality control and much better customer service. Unfortunately, this experience has made me think twice before buying another TV here.

Just bought a TV there and the guys working in the TV area were awesome! This review is for the ATT guys that work in the cell area. I got roped into getting a quote to transfer service from Verizon to ATT. Spent 1-2 hrs going through all of this with the reps. Decided it sounded like a good deal and signed up based off of no contract or penalties if we quite service anytime. On the way out I was given some info to send our old phones back. That night I read through it and most everything they told me was a lie! I came back to cancel next day and not there but received a call from a Regional manager that said he will send to escalation team and they will contact me right away to cancel. Did not happen. Reached back out to Regional manager and nothing. Will file a complaint with Best Buy and ATT corporate. Don't believe anything they say! May end up canceling my TV order as so upset about this.

I wish I could put zero stars after my experience with Best Buy. I spent several thousand dollars on electronics and other items I purchased from Bestbuy.com, only to be completely disappointed in many areas especially their customer service and delivery department. I honestly do not know how this business is even still operating and hasn't completely closed its doors. I cancelled half of my order after on 2 separate dates they failed to deliver my purchases as scheduled. I tried to cancel the rest of my order but since it was through a 3rd party vendor they use, I could not cancel it. Best Buy was not helpful in the slightest and refused to help only stating for me to contact this third-party vendor. Even after FedEx lost or stole my package from the third-party vendor Best Buy still refused to help me. The 3rd party vendor didn't help me, Best Buy refused to help me, and FedEx is about as useful as a corpse and lied stating the package was delivered. Their alleged proof of delivery was a signature of delivery. The funny thing is whomever forged signing my name misspelled my name. Apparently, you don't have to pass a reading, writing, or even a comprehension test to work for FedEx. I would highly recommend never purchasing anything from Best Buy or their 3rd party vendors. I will pay extra if I have too and shop their competitors from now own. Also, I would highly recommend avoiding FedEx as well. These companies are nothing but liars and thieves and should all really be run out of business.

The lying, excuses, and bs they give you is enough to make you write up a poor review like I'm doing. I received the wrong figure and I first chatted with "Sean" who insisted my figure was more valuable than the one I ordered. That is beside the point. I continued to explain that they still sent the wrong item. His logic was that I should send the wrong one back out of my pocket. Um, no. He even told me he wasn't able to send me a free return label directly to my email, which is a lie. He linked a return label in the chat that didn't even work.

I then called customer support where a female agent seemingly understood my quandary, even so much as arranging for a free return and a virtual shopper to make sure the correct item was sent in its place. So, she transfers me to this virtual shopper and she sees the figure and arranges to have it sent to me by (again) transferring me to this guy who insists again I must send my figure back on my dime, while sending me a link to re-buy the figure. Again-NO!

These people either do not care or they're inept. They really come off as the same scammers that call your house trying to sell you something you already have or never asked for. Hung up on him because he was just spinning his wheels, wasting my time trying to get me to buy something before they'd even send me a free return label.

Called one last time and explained everything all over again. This time I was told I'd be given a refund and that refund has still not processed.

These people are scammers. I will never use Best Buy again for anything.

I recently bought a Dell XPS 13 from the laptops section on the site. Finding it was easy; I used the search bar and typed 'Dell XPS 13,' which brought up various models along with prices. I clicked on the product page to read reviews and compare configurations. Eventually, I chose a model with the Intel i7 processor and 16GB RAM.
I added it to my cart and went through the checkout process. There was a small hiccup during payment; my credit card got declined on my first attempt. I contacted customer service through the chat option while I was on the payment page. They responded quickly and guided me through the steps to avoid the issue when I tried again.
After resolving the payment, the shipping was really fast. I got my laptop two days later. Overall, the entire experience was smooth despite the minor payment issue. I’m happy with my purchase and would buy from here again.

I ordered an air purifier from BestBuy.com on July 18 while vacationing in northern Michigan during heavy wildfire smoke. I chose Best Buy because it promised expedited delivery by July 21, and I paid an additional fee.

On July 21, the order was delayed, potentially until August 5, so I called Best Buy to cancel. A representative eventually told me he would process the return, and I ended the call believing it had been handled.

On July 25, I learned that the order had not been canceled. A manager said the earlier representative’s notes stated only that he would “try” to cancel it. The manager then gave me a FedEx tracking number and told me to contact FedEx.

FedEx could determine only that it was a validly formatted number. It was not yet recognized as a shipment in FedEx’s system, so FedEx could not access, cancel or modify it and directed me back to Best Buy.

I called Best Buy again. A representative said she had contacted its “Back Office,” which could cancel the shipment. No cancellation occurred.

On July 28, the package went out for delivery after I had left the vacation property, which would be unoccupied for about a month. FedEx then told me that Best Buy’s shipping restrictions prevented me from canceling or redirecting it. No signature was required, so the package could be left outside an empty house.

Best Buy failed to provide the expedited delivery it sold me, repeatedly failed to stop the shipment, and gave me conflicting information throughout several calls and chats. Its system treated the order as effectively uncancelable before FedEx even recognized the tracking number as a shipment.

I spent hours attempting to resolve something that should have required one cancellation request. I would not rely on Best Buy for a time-sensitive online purchase.

Bait and switch Company. You think you’re buying from Best Buy but you’re not. Don’t expect any Customerservice for any of your purchases on bestbuy.com. They will tell you you purchased from someone else and you have to deal with them. They don’t care about their customers and they’ve completely sold out their company to be misused by unreliable third-party sellers.

Beware buying appliances from Best Buy!!! If they stop working just two weeks later, you won’t get a refund or replacement. You also won’t be allowed to create a review (which means the reviews you see online are not accurate either). Best Buy is refusing to refund or replace my dishwasher that stopped working after just two weeks saying it’s outside their small 15 day return window. After a BBB dispute was started, I heard from Kayden from this corporate office. He had me pay for an upgraded dishwasher. They came and said they couldn’t touch the useless dishwasher as it was hardwired in by the other Best Buy group. Kayden promised again that he would send a team to uninstall it that knows how to work with the hardwiring, but I would have to wait AGAIN. Well Best Buy came and once again said they couldn’t touch it!!! I keep getting the runaround and now no one is responding anymore. I’m still stuck (2 months later now) with a useless dishwasher and still no refund! What a SCAM!

Even if shopping elsewhere, beware purchasing Samsung products!!!!!! Their products almost all have widely known defects (for example, if you do a bit of research you can see that their refrigerators all have known ice maker defects and that their newer TVs all have known screen defects and that their dishwashers - my issue - all have known draining and leaking defects). Then, they refuse to replace or refund their own products unless you go through the painful task of having THREE service appointments, through their repair company called Service Quick, before they will even consider it.

Now to warn you about Service Quick!!! They make you wait several days for an appointment and won’t even give a window of time they will come. Then when they arrived here, they try to go for a quick temporary fix for known issues just so they can get out of there. I am well aware that there is a computer programming issue with my dishwasher, but they decided to just replace the drain pump, which stunk up my house by the way. I told them I had zero confidence that our issue would be resolved that way. Sure enough, less than a week later, the dishwasher stopped draining again. I went through Samsung, again, and they contacted Service Quick, again. I called Service Quick directly as last time Samsung claimed they made an appointment, but didn’t, and I found out that sure enough they didn’t once again. They are making me wait until next week to come out!!!! When I complained about not even being given a window of time, the rude woman on the phone cut me off by yelling at ME and then hung up on me!!!!

So let’s sum up this whole domino affect with a few If Then statement:
If you purchase from Best Buy, they will sell you a lemon and not give you a refund or replacement and will only refer you back to the manufacturer, Samsung.
If you purchase a Samsung product, your item will have known defects and they will waste your time pretending to fix the issue by making you work with their one and only repair company, Service Quick.
If you work with Service Quick, you will have your time wasted with a non-working product and will be yelled at and hung up on by their employees.

Lesson Learned: Don’t buy Samsung and don’t purchase from Best Buy!!!!

I tried to activate a request for an upgraded cell with my existing provider on their website. They say an agent will call to complete the transaction within 24 to 48 hrs. Contacted them via chat twice to ask when they would call me, as they never did 4 days later. Always promising a call back from an agent. Finally called the customer service line and got a customer service rep that told me to activate the request on the website, which I had already done 4 days prior! She said they would call me back in the next 24 hrs. Also, there was so much background noise from reps talking to other customers that I could barely hear on the phone. This is terrible customer service! I finally decided to cancel the whole thing and purchase my new cell elsewhere. Not impressed at all.

I scheduled an at-home delivery and return pickup for a 65" TV for Saturday, July 25th. The driver never arrived, despite me calling customer service multiple times throughout the day. Even though agents admitted they could not reach the driver, they repeatedly assured me the delivery was still coming. Meanwhile, the live tracking map showed the driver parked at a single residence for over 6 hours.

Because of Best Buy’s poor communication, I wasted an entire Saturday and missed a birthday party. To make matters worse, the only available reschedule date was Tuesday, forcing me to take a day off work just to resolve an issue caused entirely by the company. Best Buy offered no other flexibility or accommodation to remedy this situation. This is completely unacceptable treatment of a customer.

I went to best buy today to have my z fold 6 inside screen protector replaced under the Geeksquad full protection warranty as they did for me a year ago because the original also started detaching in the middle. The store seemed pretty calm with staff standing about so I thought it is probably a good day for a warranty repair and not take their time away from sales. My Geeksquad warranty is still active for another year. They then told me they didn't do the inside screen. But I had to tell them that they did at this location last time and it's their screen protector. They checked the system and all good but they said they have to check if they have it now. Then they said that they upgraded their machine and no longer can do this and that they do not have any more of those screen protector that are big enough for my z fold 6 screen size as all of theirs is small and they only have for the z fold 7. But then I thought maybe the z fold 7 screen is pretty much the same size as the z fold 6 but didn't say that to them. They said that Central City Best Buy may have the older machine to help me. They told me to call them. I asked if they might be able call their Central City location. The manager told me to call myself. The other staff called and they she told me they didn't have it. I said I understand but I am hoping to find a way to fix this screen protector because it is so bad that the phone is harder to use and see the stuff being displayed. They kept saying they can't do anything for the warranty and they understand that the warranty covers this but they can't do anything. They then recommended that I take it to Samsung to get it replaced. I asked if it is covered under the warranty and they said no, I will have to pay for it. I thanked them for their time and asked them if they can replace my wife's front cover screen which is also under our warranty. They did. And then the manager asked me if I had seen the latest z fold 8. I wasn't in the mood. My wife and I had opted to buy our phones only from Best Buy because of the Geeksquad full protection plan to give us piece of mind. We bought the phones without the mobility plan to ensure it was unlocked. We often tell others to buy through Best Buy and get their warranty. Not so sure anymore. Disappointed.

Every time I go to Best Buy, the employees working the floor ignore me, and when I ask them for help, they usually have bad attitudes.

Placed an order for a television to be picked up at curbside. I arrived and checked in and received my number to share with the associate. After 20 minutes of waiting I called the store directly and spoke with customer service and explained that I had been waiting. He proceeded to tell me to come inside to pick it up. I explained I wasn't dressed appropriately. He again insisted I come inside. I told him that I would just cancel the order and he said OK. The lack of customer service was incredible. I will never shop at Best Buy again!

Bought a laptop on 7/14 and still don’t have it. Best Buy says they don’t know where it is and I have to wait 2 weeks to get refunded. How is this legal?

Ordered a couple things from Best Buy last month. Really happy with the quality. Already browsing for my next purchase.

(haha get it i did the thing)
wallahi bestbuy plus and total is a scam
terrible deals and somtimes even more expensive than other places like microcenter or amazon or EVEN TARGET (and that says somthing)