I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more
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See what reviewers are saying
The saga continues with this shambolic of a company after being promised tiles would be delivered with not a problem 24/6/2026 no messages to confirm firm this after being told , phone todo and the wo... See more
Company replied
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more
Company replied
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more
Company replied
Company details
Written by the company
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Contact info
8 Walmgate, YO1 9JT, York, United Kingdom
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Product quality and speedy delivery
Samples ordered recently. Product quality great. Speedy delivery and good communication from start to finish.
23 June 2024
Reply from Bert & May
Fabulous review - thank you
Bert & May
Lovely Samples
Samples were delivered really quickly, and were a really good size! So many samples are so small.
The tiles are a great quality, and were what we were looking for!
22 June 2024
Reply from Bert & May
Great review - we love a happy customer!
Bert & May
5 Stars
5 Stars
Tiles have arrived (not yet laid), very good customer service and can’t wait to see the tiles down.
Recommend
17 June 2024
Reply from Bert & May
Many thanks for your 5* review - enjoy your beautiful tiles!
Bert & May
Reply from Bert & May
Thank you for such a "Perfect" review
Bert & May
Great service and lovely people
Recently had a consultation and was given some great advice on how to best use the tiles I liked and match the room. And slipper bath I was finally placing in my bathroom. I then received a discount offer and the consultant kindly offered to rework my visual and quote for the tiles, with a link to pay. All easy and superb service.
21 June 2024
Reply from Bert & May
Thank you very much for such a wonderful review. Good to hear that our team made your customer journey with us a superb experience.
Bert & May
Great products and great service
Great products and great service - Becky couldn't have been more helpful and the design service was very helpful too!
20 June 2024
Reply from Bert & May
Thank you for such great feedback, your comments will be passed on to Becky and the design team
Bert & May
I was very pleased with our order and…
I was very pleased with our order and found the customer service team incredibly helpful.
17 June 2024
Unprompted review
Reply from Bert & May
Great to hear- thankyou for your review
Bert & May
Great design service and helpful advice…
Great design service and helpful advice throughout. Rebecca was patient with us when we kept changing our minds. Would really recommend.
7 June 2024
Reply from Bert & May
Thank you for your super review about our design service. Your comments will be passed on to Rebecca
Bert & May
Reply from Bert & May
Thank you for taking the time to write a review and for the great feedback
Bert & May
Reply from Bert & May
Thank you for the review and that you had a good experience with our team.
Bert & May
Phoned up operator checked stock…
Phoned up operator checked stock ,confirmed it was in stock . it was ordered and arrived 3 days later .
with Palletline giving good communication regarding delivery .
5 June 2024
Reply from Bert & May
Great feedback -good to know that we met all your requirements. Thank you for taking the time to write a review
Bert & May
Really lovely and helpful team in the…
Really lovely and helpful team in the Bristol store, and love the designer finally chose.
4 June 2024
Reply from Bert & May
Thank you very much for your review. Your comments will be passed on to the Bristol team.
Bert & May
Ease of ordering samples
Ease of ordering samples, update received as to when I am expected to receive them.
11 June 2024
Reply from Bert & May
Thanks for the review. Good to hear the samples service was easy and information provided about delivery
Bert & May
Lots of information about the tiles
Lots of information about the tiles, great tool to view the tile options in your space using a photo.
3 June 2024
Reply from Bert & May
Great to hear you have used our online tools and that the information about the tiles was satisfactory. Great feedback - thank you for your review.
Bert & May
Excellent Service & Accommodating
I was working with the owner of the Bert & May to solve a clients tile issue which was not going to be an easy fix. Through creative problem solving and everyone being accommodating we were able to provide the client with an exquisite tile selection for their vacation home. Everything came out perfectly. I would highly recommend that design professionals engage Bert & May and their portfolio of tiles.
24 May 2024
Reply from Bert & May
Thank you for your great review. Great to hear that we helped resolve the issue for you and perfection was achieved.
Bert & May
Reply from Bert & May
thank you for your kind words - your review is very much appreciated
Bert & May
Reply from Bert & May
Great to hear - your comments will be passed on to Anita - thank you
Bert & May
brilliant thank you
20 May 2024
Reply from Bert & May
Thank you very much for taking the time to write a review. Great to read your comments.
Bert & May
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