Berry Thames Ditton BMW Reviews 

We ordered a new ix in early 2022 with several upgrade options including an immersive sound system. They didn’t notify us our chosen option was not available due to shortage of chips but instead covering it and giving us some unwanted upgrade options without our consent. We only find it out until the day we got our car in the end of November 2022. It’s ridiculously dishonest. I can’t imagine such malpractice can happen in this country. It’s a total disgrace!

Ashley and the entire support team not forgetting the parking crew made my whole visit an entire pleasure. Such a rare treat to engage with such professionalism and the entire team should be applauded.

Terrible customer service. Leave a perfect car in their care for warranty work. Pick up a damaged care which they deny responsibility for. Shocking bad company. Avoid.

Great service buying a car from them. Would use again

I was dealt with by Ashley Duncan on the service team.
My car was in on a recall and a faults were spotted. I was contacted promptly by Ashley to discuss the faults found, there was no hard sell, just good old fashioned customer service and quality advice. Based on the professional service I received I had the work done at Berry.
I am happy with the overall service provided and thank you Ashley.

They claimed that I had to pay for service despite having maintenance and service paid for. They have accepted their error (improper charging) but have not refunded, several weeks later. Very unprofessional and unresponsive branch. They do not deserve the BMW badge in my humble opinion. Avoid at all costs.

Terrible customer service. Rude people with rude attitude. I don’t recommend. Never coming back.

My car was involved in an accident and I took it to BTD. The Body shop Manager Chuch was great! He reviewed the body of the car and not just the damage caused by the accident. In doing so he identified a hole in the door, which should not have been there and made suggestions to have this rectified. The car was repaired in significantly less time than was anticipated and the bodyshop did a great job. The overall experience was great! Thank you Chuch to you and the Body Shop team!

Shocking service. We're looking to upgrade to an electric car. Had a test drive and consultancy booked. We turned up and no one seemed like they wanted to talk to us, even the guy we had booked the test with was pretty vacant. One member of staff was playing keep yup with a football, and the show room had really badly painted over scarring on the walls. The car didn't meet our requirements (the range in particular is the lowest of any electric we have looked at). This was met with just trying to excuse away this when they designed the car. Shocking service, will be going to VW instead!

Car booked in with BTD service dept while I waited.

Despite being short staffed (due to c19 absentees), Chris, Gee and the BTD aftersales did a great job.

Recommended.

Good service when you can get it.
They are always booked up weeks in advance,
very expensive dealer prices and
parking is just awful at the Thames ditton branch

I was told by Berry Thames Ditton centre that to fix the aircon on my BMW they have to replace the radiator - which they said was broken, at a cost of £911. However, I took the car to an independent garage and in fact the radiator was fine and just a pipe had to be replaced, approx £500 cheaper. Initially they recharged the system (at a cost of £90) without any check for leaks (although on their website they said they do check before recharge) – waste of money, refund not given. This is a dishonest centre, avoid.