Great Service from the Team. My only observation for improvement was that information by txt was slow and came after the delivery otherwise all good
Company replied
Location
Switch locationUnit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF Swindon, Swindon, GB
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See what reviewers are saying
Very happy with the mattress. The guys were brilliant who delivered the mattress and collected our old one to recycle. Staff at the Swindon store were very helpful and professional. Young lady walked... See more
Company replied
Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more
Company replied
1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.... See more
Company replied
Company details
About Bensons For Beds - Swindon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF, Swindon, Swindon, United Kingdom
4.5
Excellent
90 reviews
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New Mattress
Brilliant service no pressure to buy. The lady was very patient and understood what we wanted.
27 May 2025
Reply from Bensons For Beds - Swindon
We appreciate your kind words! We're delighted to hear that you received brilliant service with no pressure and that our team member understood your needs. Thank you, Megan at Customer care
the lady who served gave me all the…great service at Bensons
the lady who served gave me all the discounts i didnt know i was going to get. she was amazing
27 May 2025
Reply from Bensons For Beds - Swindon
We're so happy to hear that you had such a wonderful experience! It's great to know that our team member was able to provide you with amazing service and savings. Take care, Megan at Customer care
Every aspect was painless from ordering…
Every aspect was painless from ordering to mattress arriving. Delivery guys we're great. Offered to take upstairs to the room. Fantastically polite and informative. Both are a brilliant representation of the company.
23 May 2025
Reply from Bensons For Beds - Swindon
We appreciate you taking the time to share your feedback. We are happy to hear that your experience, from ordering to delivery, was painless. It's great to know our delivery team's service was fantastic! Take care, Megan at Customer care
Reply from Bensons For Beds - Swindon
"Thank you so much for leaving us a review! Our team strives to provide friendly and knowledgeable service to all of our customers. We're glad we were able to give you the right advice, and we hope to see you again soon!"
Friendly and helpful staff
The store manager is really helpful and knowledgeable. He can answer all my questions in a very politely manner.
14 May 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We are so glad to hear that our store manager provided excellent service and answered all your questions with politeness and knowledge. Thank you for sharing your experience with us!
Jo was very helpful
Jo was very helpful, friendly and in no way pushy. She let us take our time testing the mattresses and was very informative when placing our order.
13 May 2025
Unprompted review
Reply from Bensons For Beds - Swindon
Thank you for taking the time to leave us this fantastic review! Jo is an outstanding member of our team, and we're so glad she provided you with exceptional customer service. We appreciate your support and look forward to continuing to meet all of your needs.
What a great experience
What a great experience . The staff were very helpful and friendly . Nothing was to much trouble . Moving mattresses so my daughter and her husband could get a feel for the right Mattress for them . Helping me choose the right wardrobe and may out
26 April 2025
Reply from Bensons For Beds - Swindon
Thank you for your kind words! Our team takes pride in providing exceptional customer service. We are always happy to go the extra mile to ensure your satisfaction. We can't wait to see you again!
Sleep well,
Team Bensons💜
Jo Poole Assistant manager
Jo Poole Assistant manager, Swindon branch, excellent at her role, very informative and passionate about her job, we didn’t go to any other bed retailer despite there being two others close by, and we are from Cheltenham but I wouldn’t go anywhere else!! Big thanks to Jo.
16 April 2025
Reply from Bensons For Beds - Swindon
Thank you so much for the kind words, we are so happy to hear about your positive experience with Jo! We strive to provide excellent customer service and we are thrilled that she was able to assist you in finding the perfect bed. Your satisfaction is our top priority and we look forward to seeing you again soon! #CustomerSatisfaction #PassionateEmployees #ExcellentService
Fantastic customer service
The lady (Jo) who served us was very knowledgeable and I formative about all the products in store and really helped us make a good choice to suit our needs.
2 April 2025
Reply from Bensons For Beds - Swindon
Thank you for your kind words! Our team is dedicated to providing excellent customer service and we are thrilled that Jo was able to assist you in finding the perfect products. We appreciate your business and we look forward to serving you again soon!
Swindon Branch good friendly service…
We've just bought a mattress from the Swindon branch of Bensons for Beds and it's just been delivered. From start to finish, really good service. When entering the store you didn't get pounced on you had time to look around and then a lovely lady Jo came over to ask if we needed any help! She suggested a few mattresses once she'd asked us a few questions of what we thought we wanted. She was very natural, friendly not pushy! She left us again to lie on a few of her suggestions then came back when we had made our decision. The mattresses themselves seemed a better quality and more reasonable than one of the other bed shops in the same retail park ( of which there were 4 different bed shops! This was the 2nd one and we were so pleased with the quality, price and the customer service that we felt we didnt need to go elsewhere.) Transaction was efficient and friendly. Then correspondence after was regular by text and email. Delivery was when they said it would be with a 20 min phone call before. Friendly and efficient delivery guys. Thankyou Bensons can't wait for my night sleep tonight!
29 March 2025
Unprompted review
Reply from Bensons For Beds - Swindon
Thank you for choosing Bensons for Beds! Your positive review means the world to us. We're thrilled to hear that you had a great experience in our Swindon store and that you're happy with your new mattress. We strive to provide excellent service from start to finish and your feedback is greatly appreciated! Have a wonderful night's sleep!
Great but the metal parts need better QC
Ref: Annabelle Fabric Deep Blue bedframe
The sales lady was very helpful, and we were given plenty of delivery choices. Once we had decided on a bed base. Overall the choice and value were better than the two other bed shops next to the BB store.
My only gripe would be the assembly and length accuracy (too long) of some of the bracing bars. Which meant undoing the sides and foot panel to get the braces in. Hence only 4 stars. As an engineer and also a skilled metal worker/welder. I would expect better from the people that make these parts.
Once fully assembled, the bed base was
sturdy and looked well finished. Overall we are very happy with it.
2 April 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We appreciate your feedback on the bedframe and the helpful service you received. We're glad the selection and value met your expectations. We're sorry to hear about the assembly difficulties with the bracing bars. We will share your comments with our production team for improvements. Thank you, Megan at Customer Care
No one bothered us and we could take…
No one bothered us and we could take our time to make a decision. We had help when we needed it.
30 March 2025
Reply from Bensons For Beds - Swindon
We're happy to hear that you appreciated the balance of independence and support during your decision-making process. Thank you for your positive feedback, Megan at Customer Care
Plenty of choice and no hard sell
Plenty of choice and no hard sell, the displays showed the range well.
7 March 2025
Reply from Bensons For Beds - Swindon
We're glad you found a great selection without feeling pressured, and that our displays were helpful. Thank you for your feedback, Megan at Customer Care
Shop very helpful and polite
Shop very helpful and polite, we were not pestered,
Delivery again very polite, phoned before 1/2 hour before they arrived, took shoes off, I told them to leave them on as I’m a bungalow wooden floors, no bed to take away or putting together just a drop off thank you. Very happy with my purchase thank you all.
5 February 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We're happy to hear that you found our shop and delivery team helpful and polite. We appreciate your positive feedback regarding your delivery experience and are so glad you're happy with your purchase. Thank you, Megan at Customer Care
Warming Purchase Experience with Bensons
Benson provides excellent and professional services to customers
28 January 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received excellent and professional service!
Take care,
Megan at Customer Care
The staff were helpful not intrusive…
The staff were helpful not intrusive but we were interested in a particular mattress that was stock clearance which we found out was ex-display but was not labelled as such and if purchased at that price we could not have the said mattress delivered by the company.
22 January 2025
Reply from Bensons For Beds - Swindon
We appreciate your feedback. We're sorry the clearance mattress wasn't clearly marked as ex-display and that delivery wasn't an option at that price. We will review our labelling and delivery policies to prevent this issue in the future.
Thank you,
Megan at Customer Care
Excellent service
I was given all information I needed about the bed I wanted to purchase. Excellent-quality service!
12 January 2025
Reply from Bensons For Beds - Swindon
We're happy to hear that you received all the information you needed about the bed. Thank you for sharing your positive experience with our service, Megan at Customer Care
Very helpful and knowledgeable staff.
8 January 2025
Reply from Bensons For Beds - Swindon
We appreciate you taking the time to share your experience. We are happy to hear our staff was helpful and knowledgeable for you!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Swindon
We appreciate you taking the time to leave us this great review! We are so glad our sales agent was helpful with your price match.
Thank you, Megan at Customer Care
Great experience and service!
Great experience and service from Joanne in Swindon. Very knowledgable, not pushy and understood what we were looking for!
1 January 2025
Reply from Bensons For Beds - Swindon
We're happy you enjoyed your visit! It's great to hear that you received excellent service and found our team member's knowledge helpful in understanding your needs. Thanks for your feedback, Megan at Customer Care
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