Tracy (St Helens) was very helpful and knowledgeable. We were unsure as to what we were looking for but with Tracys help we came away with the perfect mattress and bed. Defintely glad we visited
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were very welcoming and informative. We didn’t feel in the least pressured and were given plenty of time to look around the shop and test the beds. We took up the offer to have our old mattr... See more
Company replied
The Bensons sales staff were friendly, helpful, knowledgeable and patient. We tried lots of beds before choosing. The delivery guys were lovely, friendly and helpful and arrived at the beginning of th... See more
Company replied
Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more
Company replied
Company details
About Bensons For Beds - St Helens319
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
4.9
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery,they called to let us…
Prompt delivery,they called to let us know when they were delivering and gave a 10 minute window. Arrived on time and carried the heavy sofa bed upstairs into the bedroom . Delivery men were polite and helpful.
26 March 2026
Reply from Bensons For Beds - St Helens319
Thank you for your great feedback! We’re delighted to hear delivery was prompt, communication was clear, and that our team were polite and helpful getting everything upstairs for you.
Looking forward to seeing you again!
Megan | Customer Care Specialist
St Helens branch 5 stars.
Purchased a bed from the St Helens branch. First class service throughout. Great choice of bedroom furniture across the price range. Kept up-to-date with the manufacture process, delivered and assembled on the allocated day and time. Recommended.
23 March 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
Thanks for the brilliant review Graham! So glad you loved the service from start to finish — great choices, smooth updates, and a perfectly timed delivery and assembly. St Helens team will be chuffed to hear it. Thanks for recommending us,
Megan at Customer Care💜
Never Disappoints 5 stars
Store experience great .
Delivery team great . I would not shop anywhere else for my Beds always great service & quality products
20 March 2026
Reply from Bensons For Beds - St Helens319
Thanks for the amazing review Patricia! So glad you had a great time in store and with the delivery team. Love hearing you wouldn’t shop anywhere else — We really do appreciate your loyalty💜
Sleep well,
Megan at Customer Care
Great experience at Bensons St Helens
We had a great experience at Bensons St. Helens. We were helped by Tracy, she was friendly, knowledgeable, helpful and honest and helped us to choose a great bed, taking her time to show us a great range without rushing.
9 March 2026
Reply from Bensons For Beds - St Helens319
Thanks for the amazing review Deborah! We’re so glad Tracy could make your visit such a friendly and relaxed experience. Enjoy your new bed,
Megan at Customer Care💜
Overall excellent
Very helpful and patient sales staff and delivery service straightforward very good communication throughout
Highly recommended
16 March 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you so much for giving us 5 stars! Delighted to hear our sales team were helpful and patient, and that delivery was smooth with great communication throughout 😊🚚✨ Really appreciate the recommendation,
Megan at Customer Care
Mattress
The man in the shop was really helpful
He showed us a few beds before we pick the one that was right for us.
It was delivered on time by two men who took the mattress up stairs and put it on the bed as we are both pensioners and could not do it ourself.
14 March 2026
Reply from Bensons For Beds - St Helens319
Alan Horabin,
We're happy to hear that the shop assistant was helpful in guiding you to the right bed. It's great the delivery team were on time and assisted with the mattress. Thank you for your positive feedback.
Team Bensons - Jessica
Tracey was very friendly and balanced…
Tracey was very friendly and balanced being attentive but not too pushy.
Good knowledge pitched at the right level. Also Georgina helped us find the right bed too.
A lovely team
9 March 2026
Reply from Bensons For Beds - St Helens319
So lovely to hear this! 😊 Tracey struck the perfect balance — friendly, attentive, and never pushy — and it’s great that her knowledge helped you feel confident. What a fantastic review- Thank you so much,
Megan at Customer Care
Great service and knowledge
Great service and knowledge. The staff were friendly and very helpful. The choice of bed range was good and we were able to find an option that suited us. Prices were competitive and reasonable.
12 March 2026
Reply from Bensons For Beds - St Helens319
Thank you so much for your lovely review! I’m really pleased to hear you received great service and found our team friendly, knowledgeable, and very helpful. It’s wonderful to know you had plenty of choice and were able to find a bed that suited you perfectly. We’re also delighted that you found the prices competitive and reasonable — that’s always great to hear.
Thanks again for your support — we truly appreciate it,
Megan at Customer Care
Excellent customer service very…
Excellent customer service very attentive and knowledgeable. They helped me choose the right mattress.
6 March 2026
Reply from Bensons For Beds - St Helens319
Donna,
We appreciate your lovely review! We're so glad to hear you received excellent, attentive, and knowledgeable customer service, and we helped you choose the right mattress.
Thank you for your positive review - Lauryn at Customer Care.
Defo recommended. Amazing service
Harry in store was brilliant and helpful and super quick delivery. Delivery guys were amazing as well
3 March 2026
Reply from Bensons For Beds - St Helens319
Thank you so much for your wonderful review! I’m delighted to hear Harry was brilliant and helpful in store, and that your delivery team were amazing too.
Megan at Customer Care
Reply from Bensons For Beds - St Helens319
Thank you for your lovely review! 😊 We’re so pleased to hear that Georgina was helpful and attentive during your visit. We’ll be sure to pass on your kind words — she’ll be delighted.
Until next time, take care,
Megan at Customer Care!
Georgina was very helpful in helping us…
Georgina was very helpful in helping us choose a mattress and showing ud a variety of options and offers which meant we could take full advantage of the 20% off offer.
21 February 2026
Reply from Bensons For Beds - St Helens319
Thank you for your lovely review! We’re so glad Georgina was able to help you find the right mattress and show you all the best options and offers. Great to hear you could make the most of the 20% off deal too! Megan at Customer Care😊🛏️
great buy lovely bed and matress good…
great buy lovely bed and matress good night sleep every night
15 November 2025
Reply from Bensons For Beds - St Helens319
Thank you for your lovely feedback Derek! We’re so glad to hear you’re enjoying your new bed and mattress — nothing better than a great night’s sleep every night. We really appreciate you sharing your experience with us,
Megan at Customer Care
Reply from Bensons For Beds - St Helens319
We appreciate you sharing! We are so happy to hear that you found our service great and the information detailed.
Stewart - Team Bensons
Nice service
19 February 2026
Reply from Bensons For Beds - St Helens319
We appreciate your positive feedback!
Stewart - Team Bensons
Andy was very friendly put you at ease…
Andy was very friendly put you at ease answered every question knew everything about beds very pleased that somebody knew what they were talking about would recommed any day
14 February 2026
Reply from Bensons For Beds - St Helens319
We're happy to hear that our team member was friendly, knowledgeable, and able to answer all of your questions. Thank you for your positive review – Lauryn at Customer Care 💜
Great experience
Great experience, was looked after by Georgina and got the perfect bed for me.
12 February 2026
Reply from Bensons For Beds - St Helens319
We're happy to hear that you had a great experience and found the perfect bed. We appreciate you mentioning the excellent service you received.
Stewart - Bensons Team
Reply from Bensons For Beds - St Helens319
We're glad you enjoyed your experience with our team during the entire process. Thanks for the positive feedback!
From the moment I stepped into the…
From the moment I stepped into the store it was a relaxed atmosphere.
Georgina left me to walk around unhindered, then at the appropriate time approached and asked if she could help.
Georgina was very helpful and informative and I was happy to make my purchase.
29 January 2026
Reply from Bensons For Beds - St Helens319
We're happy to hear that you experienced a relaxed atmosphere in our store! We appreciate you sharing your feedback regarding the team member who assisted you and are glad you were happy with your purchase.
New Bed
The man in the shop was helpful and nice . The delivery men took bed upstairs no problems Was pleasant and courteous I was very pleased with the whole experience
3 February 2026
Reply from Bensons For Beds - St Helens319
We're so happy to hear that the team was helpful and pleasant, and that your delivery went smoothly. We appreciate your positive feedback and hope to see you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.