Tracy (St Helens) was very helpful and knowledgeable. We were unsure as to what we were looking for but with Tracys help we came away with the perfect mattress and bed. Defintely glad we visited
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The staff were very welcoming and informative. We didn’t feel in the least pressured and were given plenty of time to look around the shop and test the beds. We took up the offer to have our old mattr... See more
Company replied
The Bensons sales staff were friendly, helpful, knowledgeable and patient. We tried lots of beds before choosing. The delivery guys were lovely, friendly and helpful and arrived at the beginning of th... See more
Company replied
Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more
Company replied
Company details
About Bensons For Beds - St Helens319
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
4.9
Excellent
425 reviews
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Tracy (St Helens) was very helpful and…
Tracy (St Helens) was very helpful and knowledgeable. We were unsure as to what we were looking for but with Tracys help we came away with the perfect mattress and bed. Defintely glad we visited
31 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The bed was made up really quick
The bed was made up really quick. Really pleased with the bed. One of the men that came was really plesant and infornative.very nice.
30 October 2026
Reply from Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear you loved the quick setup and found our team pleasant and informative. Your satisfaction is our priority, and we appreciate your support. If you need anything else, feel free to reach out!
Helpful staff in store
Helpful staff in store. Good communication regarding delivery. Delivery workers were quick and careful. Mattress great.
30 October 2026
Reply from Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided helpful service and that your delivery experience was smooth. It's great to know you're enjoying your new mattress. We appreciate your support and look forward to serving you again!
Lynda was fantastic
Lynda was fantastic, very friendly &
Helped me with everything i needed.
30 October 2026
Reply from Bensons For Beds - St Helens319
Thank you for your kind words! We're thrilled to hear that Lynda provided you with excellent service. Our team is dedicated to helping our customers, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Friendly staff members with knowledge…
Friendly staff members with knowledge of the products and no hard sell which is always refreshing. Also managed to reduce the price at the sales desk
24 October 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear that our friendly staff and product knowledge made your experience enjoyable. We always strive to provide great service without the pressure. We look forward to welcoming you back soon!
The staff were very welcoming and…
The staff were very welcoming and informative. We didn’t feel in the least pressured and were given plenty of time to look around the shop and test the beds. We took up the offer to have our old mattress taken away, which makes it so much easier. Would recommend.
22 October 2026
Reply from Bensons For Beds - St Helens319
Thank you for your wonderful review! We're thrilled to hear that our staff made you feel welcome and that you enjoyed your shopping experience. We're glad our mattress removal service was helpful too. We appreciate your recommendation and look forward to serving you again!
Helpful knowledgeable staff
Helpful knowledgeable staff
Patient and full of great information
Made our selection process a lot easier
6 October 2026
Reply from Bensons For Beds - St Helens319
Thank you for your kind words! We're thrilled to hear that our staff made your selection process easier. Providing helpful and knowledgeable service is our priority, and we're glad you had a great experience. We look forward to serving you again!
We thought the Manager whose name is…
We thought the Manager whose name is Andy at the St Helens store was extremely helpful as we wanted a low level bed and mattress with headboard in a certain colour. We also wanted another headboard in the same colour. These were ordered and came on time and the bed efficiently assembled.
Unfortunately the other headboard which we ordered as well the colour did not go with our existing bed so I phoned Customer Services to see if anything could be done I e-mailed them to see if they would exchange it for another colour. Within a few days they got back to me and said Yes they would but obviously would be a small charge for delivery.
I have been into the branch today and spoke to Andy and chose a different colour.
I would like to say a big Thank you for your support and anytime in the future we need a new bed will of course come to Bensons.
2 October 2026
Reply from Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear that Andy provided you with such great support in finding the perfect bed and headboard. It's fantastic that we could help with the exchange as well. We look forward to serving you again in the future at Bensons!
Lynda sales assistant was very helpful…
Lynda sales assistant was very helpful in helping me choose a bed,
She was very polite .
Very good at her job.
1 October 2026
Reply from Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear that Lynda provided you with excellent service while helping you choose a bed. We appreciate your kind words and hope you enjoy your new purchase!
Reply from Bensons For Beds - St Helens319
Thank you for your kind words! We're thrilled to hear you had a good experience and that Andy was able to assist you. We appreciate your support and look forward to serving you again soon!
Excellent all round service
Excellent communication.
Excellent to be able to choose delivery
Fully informed when delivery slot was.
No issues with delivery - pleasant delivery drivers
26 September 2026
Reply from Bensons For Beds - St Helens319
Thank you very much for your review. The team here at the St Helens store value your feedback and we are glad to hear you had a excellent experience from start to finish.
The sales person was very helpfull
The sales person was very helpfull, knowledgeable, and pleasant and provided an excellent service.
24 September 2026
Reply from Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear that our salesperson made a positive impact on your experience. We strive to provide excellent service and knowledgeable support. We look forward to serving you again soon!
The whole experience was excellent from…
The whole experience was excellent from the start when we went into store and tried the various options to the delivery and assembly of the bed at home. Excellent service all round. I would definitely recommend Bensons.
24 September 2026
Reply from Bensons For Beds - St Helens319
"Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us, from trying out options in-store to the delivery and assembly process. Your recommendation means the world to us. Thank you for choosing Bensons!" #HappyCustomers #GreatService
The salesman showed us around and gave…
The salesman showed us around and gave us pillows to try out the beds and gave us the different options for firm and extra firm mattresses. We only went in for a mattress but ended up buying a King size bed and mattress. Salesmenship at its best.Very pleased and can't wait for delivery.
22 September 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you for your amazing review! Our team is dedicated to providing the best sales experience for our customers. We're thrilled that we were able to help you find the perfect bed and mattress. We can't wait for you to experience a great night's sleep!
Excellent service
Great in store experience- very helpful staff suggesting options and offers
Delivery communication was excellent
Delivered on time and everything in place efficiently with no mess
Delivery guys very helpful
Thank you
20 September 2026
Reply from Bensons For Beds - St Helens319
Thank you for your kind words! We strive to provide excellent customer service and we're happy to hear that you had a great experience in our store. We're also glad that our delivery process met your expectations. We appreciate your business and hope to see you again soon!
Helpful non pushy staff.
Helpful non pushy staff.
Guided round the store to find what we needed and wanted.
Good price and delivery when we wanted it too
16 September 2026
Reply from Bensons For Beds - St Helens319
Thank you for your kind review! We are thrilled to hear that our staff provided helpful guidance and service without being pushy. We strive to offer the best prices and delivery options for our customers. We appreciate your business!
Very helpful staff.
Very helpful staff. Also very friendly, pleasant and knowledgeable. Everything about buying a new bed was explained clearly, including warranties and finance options. Overall a really nice experience.
8 September 2026
Reply from Bensons For Beds - St Helens319
Thank you for taking the time to leave such a kind review! We are thrilled to hear that our staff was able to make your bed buying experience pleasant and hassle-free. We pride ourselves on providing top-notch customer service and are happy to have helped you with warranties and finance options. Thank you for choosing us!
The Bensons sales staff were friendly
The Bensons sales staff were friendly, helpful, knowledgeable and patient. We tried lots of beds before choosing. The delivery guys were lovely, friendly and helpful and arrived at the beginning of the delivery time and I've just had the best night's sleep I've had in months
12 September 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you for your kind words! It makes us so happy to hear that our team went above and beyond to help you find the perfect bed and that our delivery service was top-notch. We hope you continue to get restful nights of sleep on your new mattress. Thank you for choosing us!
Ideal store Staff and great prices
The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurising, patient and informative in answering all of my questions. The price was reduced due to a sale Benson’s had on on the day I went in store which reduced the cost by £100 from £399 to £299. Unfortunately, my only disappointment so far is that the mattress couldn’t be delivered for 2 weeks, which is 7 days longer than I was expecting for delivery turnaround. I am yet to receive the mattress I ordered so hopefully all continues to go well, Im 4/14 days into the delivery date.
9 September 2026
Reply from Bensons For Beds - St Helens319
Thank you for your glowing review! We are thrilled to hear that Tracey provided you with exceptional customer service during your shopping experience. We apologize for the delay in delivery but are confident that the quality of your mattress will be worth the wait. Thank you for choosing us for your bedding needs!
Great service in store not pushed let…
Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress
8 September 2026
Reply from Bensons For Beds - St Helens319
Thank you so much for your kind words! We pride ourselves on providing excellent customer service and creating a stress-free shopping experience. We are thrilled to hear that you had a wonderful time browsing and we would love to have you come back again for your bed or mattress needs. Thank you for the recommendation!
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