Bensons For Beds - Solihull495 Reviews 

116
•
TrustScore 4.5 out of 5

4.6

Unit G3 Solihull Retail Park, B90 4LD Solihull, West Midlands, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very helpful staff, showed us arrange of matteress to test before buying one that was right for us

Rated 5 out of 5 stars

We were served by a friendly and helpful Steve in the Solihull showroom. He pointed out the various mattresses available, but then left us alone to inspect them. He touched base with us a couple of... See more

Company replied

Rated 5 out of 5 stars

We were greeted by Jess who was very pleasant & helpful. She showed us to the bed we were interested in buying & left us to try the various mattresses out. There was no pressure to purchase, so while... See more

Company replied

Rated 5 out of 5 stars

On entering the store we were greeted in a friendly manner by the salesman, who encouraged us to look around and try out the mattresses. He did not hover around us whilst we looked but he was knowle... See more


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Solihull495

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit G3 Solihull Retail Park, B90 4LD, Solihull, West Midlands, United Kingdom

  • 1217454529

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(116)

26,477 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company and products

Good selection to choose from, I wanted three mattresses. Staff very helpful and on hand to assist, no waiting around. Over the last 20 yrs both beds and mattresses only from Bendson. Trusted company, good value and quality fantastic.

5 January 2025
Bensons For Beds - Solihull495 logo

Reply from Bensons For Beds - Solihull495

We're happy to hear that you found a good selection and our staff helpful. We appreciate your continued trust in our company for beds and mattresses over the last 20 years. Thank you for your kind words, Megan at Customer Care

Rated 5 out of 5 stars

Lovely personal service from Jess!

Lovely, personal service from Jess, in the Solihull store. She couldn't have been more friendly, welcoming or helpful, both on the phone and in store, in assisting me with measurements and choice of fabrics and colours, when I was selecting a headboard for my spare room.Much appreciated!

29 December 2024
Bensons For Beds - Solihull495 logo

Reply from Bensons For Beds - Solihull495

We're happy to hear that you had such a positive experience in our Solihull store. We appreciate your kind words regarding the assistance you received with your headboard selection. It's great to know our team could help! Take care, Megan at Customer Care

Rated 2 out of 5 stars

When I ordered our double bed divan

When I ordered our double bed divan. The sales person was nice and not pushy. However, we had to pay £39.00 delivery, when questioned about this I was told they don't keep the beds in store and the cost included installation as there was a five year guarantee.
However, I've returned home to find a dirty plastic wrapped bed!
I feel that I have been mis sold this item. Apparently it costs another £30 to build it. I'm very disappointed Bensons! I've called you and informed the shop.

22 November 2024
Bensons For Beds - Solihull495 logo

Reply from Bensons For Beds - Solihull495

Thank you for sharing your feedback. We’re sorry for the disappointment caused and appreciate you bringing this to our attention. We’ve already passed your comments to the relevant team and have improved our internal process to prevent this happening again.
Thank you,
Megan at Customer Care

Rated 5 out of 5 stars

Bensons and Beds!

To see Jill support Steve the new employee to close the sale.
Jill was hands on and was able to understand our requirement, Steve was facilitating for us though

1 December 2024
Rated 4 out of 5 stars

Pillows £65 each after spending £1400. On a mattress!!!

We had been in before and mature lady helped us find exactly what we needed,we were waiting on a moving date so couldn't order them but came back and ordered.very happy with the choice we made .but very disappointed in the cost of the pillows after spending nearly £1400 on a mattress I would at least thought you'd get 2 pillows to go with it..

8 November 2024
Rated 5 out of 5 stars

Good Experience

As soon as we arrived at the store Carol was amazing she quickly got to grips with our price range and requirements very helpful just waiting on delivery now and looking forward to our new mattress

15 October 2024
Rated 5 out of 5 stars

Great experience

The level of service I have received at the Marshall lake store has been outstanding over three transactions. Jill is knowledgeable, helpful with options and choices and goes the extra mile in terms of service. My first experience of buying a bed, led to my two further purchases.

10 October 2024
Rated 5 out of 5 stars

"Happy Dreams"

My Wife and myself were given time to explore the range of bedding,and were assisted by a very helpful sales lady in choosing a suitable bed for our comfort and we came from the store "Happy" with our choice

28 September 2024
Rated 5 out of 5 stars

First purchase and was very impressed

First purchase and was very impressed. Ordered a stunning ottoman bed and it was delivered in a couple of days to suit my schedule. Had a call from the delivery team in advance and they were extremely respectful of our home. I'd definitely purchase again.

16 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look