Staff in store were very helpful and friendly. It was followed up with confirmation email as advised.
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We were served by a friendly and helpful Steve in the Solihull showroom. He pointed out the various mattresses available, but then left us alone to inspect them. He touched base with us a couple of... See more
Company replied
The staff were very welcoming. Kept our purchase within our price range. We felt that there was no pressure on us to buy that day. Definitely recommend Bensons for bed Shirley, West Midlands.
Company replied
We are very pleased with our new mattress. The whole process from store to home was excellent. Very good communication about delivery and very efficient set up. We would highly recommend Bensons and... See more
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Company details
About Bensons For Beds - Solihull495
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G3 Solihull Retail Park, B90 4LD, Solihull, West Midlands, United Kingdom
- 1217454529
4.6
Excellent
111 reviews
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Staff in store were very helpful and…
Staff in store were very helpful and friendly. It was followed up with confirmation email as advised.
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service....helpful…
Great customer service....helpful knowledgeable staff.
4 September 2026
Reply from Bensons For Beds - Solihull495
We're delighted to hear you received great customer service from our helpful and knowledgeable team! Ensuring our customers feel informed and supported throughout their journey is so important to us, and we're thrilled you had such a positive experience.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Quick great delivery
Quick delivery, items placed in room where we wanted them. Helpful delivery team
7 August 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear about your quick delivery and that our team placed your items exactly where you wanted them. Thank you for highlighting our helpful delivery service!
Thank you for your positive review - Lauryn at Customer Care
Bought a new mattress from the Solihull…
Bought a new mattress from the Solihull store at the weekend. Can’t remember her name I believe she was the manger but really helpful and friendly, made the process super simple. Thank you!
26 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear you had such a positive experience at our Solihull store and found our team member to be really helpful and friendly. Making the process simple for you is exactly what we aim for! Thank you for your kind words.
Team Bensons
The staff were very welcoming
The staff were very welcoming. Kept our purchase within our price range. We felt that there was no pressure on us to buy that day. Definitely recommend Bensons for bed Shirley, West Midlands.
25 July 2026
Reply from Bensons For Beds - Solihull495
Thank you for your wonderful review! We're delighted to hear that our team made you feel welcome and comfortable throughout your visit. We really appreciate your recommendation and thank you for choosing us✨
Great service
Excellent experience from choosing our new mattress in the Solihull store to the efficient delivery and installation at our Devon holiday home. Helpful and courteous staff at both stages.
15 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear about your excellent experience, from choosing your mattress in the Solihull store to the efficient delivery and installation at your holiday home. It's wonderful that our staff were helpful and courteous throughout.
Team Bensons
We are very pleased with our new…
We are very pleased with our new mattress. The whole process from store to home was excellent. Very good communication about delivery and very efficient set up.
We would highly recommend Bensons and will definitely use them again.
10 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you're happy with your new mattress and that the entire process, from store to home, was excellent. It's wonderful to hear about the good communication and efficient setup. Thank you for your high recommendation!
Very good variety of mattresses
Very good variety of mattresses. Purchase coincided with a 25% off sale price. Easy administration and excellent delivery service and also easy disposal of existing mattress
6 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear you found a very good variety of mattresses and that your purchase coincided with a great sale! It's wonderful that the administration was easy and that you experienced excellent delivery service, including the disposal of your old mattress.
Team Bensons
We wanted to buy another Staples…
We wanted to buy another Staples mattress because our last one lasted 25 years and was very comfortable. Bensons was the only shop locally that stocked Staples beds and we were helped by Steve who was very knowledgeable.
13 June 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear about your long-lasting mattress and that our team could assist you in finding another quality bed. We're glad you had a great experience!
Team Bensons
Good service
Good service. Good communication and the delivery men were very punctual and very polite and tidy building the new bed and taking the old one away. And the product is great too.
25 May 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you received good service and communication. We're glad our delivery team was punctual and polite, and that you love your new product!
Team Bensons
Knowledgeable team in the store
Knowledgeable team in the store. Delivery exactly as promised.
21 May 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you found our team knowledgeable and delivery was as promised. Thank you!
Team Bensons - Jess
Customer service
The gentleman in the store was extremely helpful especially as I was looking for a specific mattress following a back injury.
23 April 2026
Reply from Bensons For Beds - Solihull495
Thank you for your feedback. We’re so pleased our team member was able to provide helpful advice and support while you were looking for a mattress to suit your back injury.
Wishing you all the best until next time,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Solihull495
Thank you for your feedback! We’re really pleased to hear our salesperson was informative and helpful — that’s exactly the support we aim to provide.
Thank you for your positive review - Lauryn at Customer Care 💜
Poor service/Mislead/No returns or exchange
Not worth thew hassle! Very difficult to change or return mattress if not up to standard/spec. Refuse to return and refund. Also charge to change the mattress. Their customer service assistant at store made it sound it was easy to change or return but left out the fact they charge to change and DO NOT allow returns!
8 April 2026
Unprompted review
Reply from Bensons For Beds - Solihull495
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced with changing the mattress and the related charges, These are outlined on our website, in the Bedtime reading booklet emailed with the order confirmation and in post delivery emails. We aim to ensure clarity regarding our policies and will review our communication to avoid misunderstandings.
Team Bensons
Purchased bed frame and mattress
I have recently purchased bed frame and mattress. I was greeted by friendly staff at the Solihull branch. My experience was good and I was satisfied with the quality of the mattress and bed frame as we had the same ones on display that I needed. Best time to buy any mattress and bed frame as Benson for beds are offering a good discount as well Blue light card which was helpful. Thanks to all the staff especially Oliva who served us. Very professional and polite and helpful.
24 March 2026
Reply from Bensons For Beds - Solihull495
Thank you so much for your detailed review! We’re delighted to hear you had a great experience at our Solihull branch and were happy with the quality of your bed frame and mattress. It’s also wonderful to know our discounts and Blue Light Card offer were helpful. A special thank you for mentioning Oliva—she’ll be thrilled to hear your kind words. Enjoy your new bed,
Megan | Customer Care Specialist💜
Excellent service
Excellent service. Large variety of mattresses to try and feel. Excellent competitive prices. Good advice and explanation. It is really highly recommended especially Solihull branch where Steve was helping and encouraging to try different makes to feel and comfortable.
26 March 2026
Reply from Bensons For Beds - Solihull495
Thank you so much! It’s great to hear you found plenty of choice, good value, and clear advice. We’ll be sure to pass your kind words on to Steve at Solihull 😊
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist💜
Staff in sore were helpful and the…
Staff in sore were helpful and the delivery team were careful and friendly
22 March 2026
Reply from Bensons For Beds - Solihull495
Thank you! We’re so glad you found the in‑store team helpful and the delivery crew careful and friendly. Really appreciate your kind feedback,
Megan at Customer Care
Bed arrived on time & in good…
Bed arrived on time & in good condition. Delivery guys friendly & put the bed upstairs with no problems
22 March 2026
Reply from Bensons For Beds - Solihull495
Thanks for the great review Mrs Reeves! So glad your bed arrived on time and the delivery guys got it upstairs with ease — friendly service is what we love to hear!
Hope to see you again in the future,
Megan at Customer Care
Sales assistant was brilliant very…
Sales assistant was brilliant very patient and helpful in choosing the correct bed. She was very pleasant give us 10 out of 10 customer service.
17 March 2026
Reply from Bensons For Beds - Solihull495
Thank you for the wonderful review Garnett! We're so glad our sales assistant could help you find the perfect bed with patience, care, and 10/10 service. We really appreciate your kind words,
Megan at Customer Care💤
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