Bensons For Beds - Rayleigh543 Reviews 

it was important to see and try beds in a store near to my home. Staff were friendly and helpful but not 'pushy'. Delivery staff were punctual, friendly and didn't moan about the steep stairs and left the bedroom neat and tidy.

Do not buy from this company!
We ordered two new beds, one being a TV bed early 2023 and told the shop and company in Rayleigh Essex, that we waiting for our new house to be ready to move into.
We moved 3 months later in the June and our beds were not delivered to August. We had to sleep on a blow up air mattress ( not good with spinal problems )
We were also told that the payment for our beds would not be until 12 months later, August 2024. However this was also messed up by the company and if we hadn’t had made our payment today we would have received a £3000 extra payment.
Overall a terrible experience, especially after we spent so much money with buying extremely expensive beds.

Very helpful choosing a bed and any questions I had.

We had a wonderful experience
When buying our new bed. Kayleigh let us try out the adjustable bed on our own then explained everything clearly without any pressure to buy.As there was a sale on at the time price was also great.

Helen was very knowledgeable, helpful and polite. Made the whole process easy.

Exceptional service from Helen in the shop

Very helpful

Robin was very helpful, Full of knowledge of the range of products in store, No hard sell just non bias advise
I'm sure I will be happy with my purchase for years ahead.
Robin informed me he is based at the Basildon branch but was helping out at the Rayleigh branch due to sickness.

We purchased an IGel bed from the Rayleigh store and the whole experience was very good. We were assisted by Robin who was both courteous and patient, never pushy. We are now looking forward to delivery of the bed towards the end of the month. Altogether a first class service. Nick and Val Bridge

Excellent staff in Rayleigh branch who helped me to choose the right beds and colours. Overall well pleased with my purchases and service received. Thanks Rayleigh Benson Beds Team, was a pleasure dealing with you.

Very helpful friendly staffing not over pushy

The customer assistant was polite friendly and approachable. She explained the product purchased very well Easily understood. Also terms conditions explained pointed out clearly.

Very friendly, helpful & knowledgeable staff member. Introduced herself & then allowed us to browse without pressure.

I do not normally take the time to write reviews, but I have been so impressed with the service received from Bensons from our first visit, that I thought it was definitely worth the time.
On entering the store on our first visit we were greeted with a very friendly hello from 2 of the staff.
We started to look around and a lovely young lady by the name of Kayleigh asked if we needed any help, we explained what we were looking for in the way of a bed, headboard and mattress. She first of all pointed us in the right direction of bed and showed . us the materials/colours it came in and types feet available, we then moved on to the headboards. We were indecisive of material/colour and explained the wall colour the bed would be sitting against.
she spent lots of time walking around the store whilst we made this decision, and even though giving her thoughts, making sure that we were happy with our decision. We then moved on to looking at mattresses, she explained how the type of mattress we were originally looking at worked, there were several types but we were still not sure, she showed us a few other makes with the same concept, but we did not like them, we went back to where we started with the bed and tried the mattresses and after a bit of back and forth we made a decision. We decided we wanted to think about it and check the mattress would definitely go up the stairs, we were supposed to return the following day, but something came up and we did not return until the following week. Unfortunately, we missed the offer that was on the week previous, however, Kayleigh spoke with her Manager, and they managed to sort something out for us. The only issue we had that I had not realised until the following day after making our purchase,the bedding box even though it came in the matching material/colour and the size we wanted, it only comes in one design on the top of the box and there appeared to be a miscommunication. However, this was quickly resolved when going to the store and taking another look and we still went ahead with the purchase, which I am pleased we did.
Kayleigh from the very beginning was extremely helpful, informative and patient, we did not feel that there was any pushy sales technique, just a very friendly service.
Even after our purchase everything that we were advised would happen regarding our delivery date, happened with serval reminders. The delivery drivers were friendly and made the delivery of our bed seamless.
I definitely recommend Bensons, and our bed looks amazing and very comfortable.

I was greeted on the showroom floor by James, who was very helpful, he returned once I had a good look around, great selection to view, he then went on to complete my purchase without any problems, a good shopping experience, thank you!

Great service! The sales representative, Helen, was very helpful, pleasant to talk to and very knowledgeable. I feel I have bought to perfect mattress for me. I would highly recommend!

Great customer care. We knew exactly what mattress we wanted. We sat down with hattal who helped us order our mattress. Everything was competed within 20 moinutes

Helpful and knowledgeable advice from the sales staff and not pushy. Good selection of beds and we used the sleep pro before making our choice. Overall a pleasant experience.