I had a really positive experience buying my new bed, thanks to Ray! He was extremely helpful, friendly and knowledgeable, taking the time to answer all my questions and making the whole process easy... See more
Company replied
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bensons have delivered Excellent Customer Service from the start of buying our bed to the end of delivering the bed. Many thanks to all concerned.
Company replied
Very good salesperson. Provision of pillows for a more natural mattress test. Helpful without being pushy. Large choice of mattresses of different types & prices. Good delivery & recycling opti... See more
Company replied
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.8
Excellent
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I experienced very professional and…
I experienced very professional and pleasant service from both the in-store staff and the delivery team.
21 February 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your lovely review! We’re delighted to hear you received professional and pleasant service from both our in‑store team and our delivery crew. We really appreciate your feedback,
Megan at Customer Care!
Amazing service
Both in store and also the two guys who delivered and installed the bed. Couldn't have been any more helpful. All who were part of this are assets to your business
22 February 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We’re delighted to hear that both the in‑store team and the delivery and installation team were as helpful as possible. It means a lot to know that everyone involved made your experience such a positive one. We truly appreciate your kind words — the team will be thrilled to hear they’re considered assets to the business,
Megan at Customer Care
Perfect New Bed
We were attended to as soon as we reached the appropriate department. The sales person was very polite, knowledgeable and friendly (all of the staff appe1ared friendly), at no time did we feel under pressure to buy.
We were shown to a range of bed mattresses that we were able to test for comfort and given plenty of time to decide.
Our sales person was helpful in arranging payment and delivery of our new bed.
The bed arrived on time and the delivery experience and assembly of the bed was perfect.
The bed is exceptional and we feel like we have made the right decision.
27 January 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our team was polite, knowledgeable, and helpful, and that you felt no pressure to buy. It's great to know you were able to test a range of mattresses and that the payment, delivery, and assembly experiences were perfect. We appreciate your positive feedback!
Stewart - Team Bensons
The sales rep Declan was very helpful
The sales rep Declan was very helpful, knowledgeable and very informative regarding my purchase. He had a very pleasant demeanor and made me feel very welcome without being pushy. It was lovely to have a such a nice shopping experience .Thankyou
20 February 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our sales representative was helpful, knowledgeable, and informative regarding your purchase. It's great to know you felt welcome and had a nice shopping experience. We appreciate your feedback.
Stewart - Team Bensons
Excellent service
16 February 2026
Reply from Bensons For Beds - Nottingham208
We love to hear it! So glad our service hit the mark for you! Thank you for your positive review – Lauryn at Customer Care 💜
sealy posturepedic 10/10
Got the sealy bronte posturepedic mattress. Must of tryed it out in store 10 times over a year at the Nottingham castle marina site, great staff, great matress
19 February 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you found the perfect Sealy Bronte Posturepedic mattress! We appreciate you taking the time to share your positive experience at our Nottingham location. Thank you for your positive review – Lauryn at Customer Care 💜
A company well worth considering...
From setting foot in the Nottingham store to receiving my bed, my experience was excellent. All the staff I dealt with were friendly yet efficient. No pushy sales patter and the two delivery guys couldn't have been more helpful. I'd recommend this company to others.
16 February 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you had an excellent experience from start to finish in our store. It's great that the staff were friendly and efficient, and the delivery guys were helpful. We appreciate your recommendation!
Good quality beds at the right price
Good quality beds at the right price, excellent customer service with good communication, good advice and nice staff
19 February 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear you found good quality beds at the right price and that you received excellent customer service and advice from our nice staff.
Reply from Bensons For Beds - Nottingham208
We appreciate you noting our excellent service and competitive price. We are so glad you had a positive experience with us!
Sales person was knowledgeable and…
Sales person was knowledgeable and polite . Helped us make the right decision.
18 February 2026
Reply from Bensons For Beds - Nottingham208
We're so happy to hear that our team member was knowledgeable and polite and helped you make the right decision. Thanks for your positive review.
Decland was absolutely brilliant
Decland was absolutely brilliant. He described the beds perfectly and answered all our questions.
14 February 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your comments about the informative assistance you received.
The whole experience was great from…
The whole experience was great from start to finish. The sales consultant Tommy, although he had only been there for 2 weeks was knowledgeable and very attentive. He listened to both my wife and I. I am sure he will be an asset to your business.
14 February 2026
Reply from Bensons For Beds - Nottingham208
We appreciate you sharing your positive experience. We're happy to hear that our sales consultant was knowledgeable and attentive. We agree that he will be an asset to our business, and we thank you for your feedback.
Stewart - Bensons Team
Very friendly staff
Very friendly staff, full knowledge of products and helpful when choosing the new bed.
11 February 2026
Reply from Bensons For Beds - Nottingham208
We're so happy to hear that our staff were friendly, knowledgeable, and helpful when you were choosing your new bed! Thank you for your positive feedback.
Stewart - Bensons Team
Reply from Bensons For Beds - Nottingham208
We appreciate you taking the time to share! We are so glad you received excellent, friendly, and efficient service from our team.
They had a good range of pillows and…
They had a good range of pillows and was happy to demonstrate several ones.
7 February 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you found a good selection of pillows and appreciated the demonstrations. Thank you for your positive feedback!
Professional and efficient service
Professional and efficient service. Met all my required expectations.
6 February 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We appreciate your positive feedback! We're happy to hear that you received professional and efficient service, and that we met your expectations.
Reply from Bensons For Beds - Nottingham208
We appreciate your positive feedback! We're so happy that both the in-store service and the delivery met your expectations. Thank you!
Respect and knowledgeable workers
Two men who knew what they were doing, arrived on time,clean workers with respect for property and helpful . Took the packaging away with them
5 February 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our team's punctuality, expertise, cleanliness, and respect for your property impressed you. We appreciate you mentioning their helpfulness and the removal of packaging.
The personal friendly staff who…
The personal friendly staff who listened to our requirements, who went above and beyond to ensure we had a relaxed enjoyable experience. Very knowledgeable and extremely helpful. Thank you Alex
31 January 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our staff listened to your requirements and went above and beyond to ensure you had a relaxed, enjoyable experience. It's great to know you found them knowledgeable and helpful. Thank you!
Excellent service from the Nottingham…
Excellent service from the Nottingham branch, great Bed very happy
31 January 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you received excellent service from the Nottingham branch and that you are very happy with your great bed. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.