From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeabl... See more
Company replied
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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We were able to browse & take our time, looking at different beds. We were also given expert advice about mattresses, under bed storage & details about removal of the old bed. When we placed our orde... See more
Company replied
The showroom staff were very supportive, knowledgeable, and patient. They explained everything in a simple way that was easy to understand, even for someone with little knowledge about mattresses an... See more
Company replied
Didn't feel rush or pressured into making a decision was given time to look around. Gentleman called Ray took my order was really helpful and informative
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.7
Excellent
609 reviews
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Ash was great
Ash was great. No hard sell but explained all the right type of beds & showed what pillows were available. Would highly recommend
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a positive experience with both your new mattress and our service! Thank you for sharing your feedback with us. Have a wonderful sleep!
Team Bensons
Didn't feel rush or pressured into…
Didn't feel rush or pressured into making a decision was given time to look around.
Gentleman called Ray took my order was really helpful and informative
1 August 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We're delighted to hear that you felt no pressure and had plenty of time to look around. It's fantastic to know that Roy was so helpful and informative.
Team Bensons
Fantastic service good choice and value…
Fantastic service good choice and value for money
2 August 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're delighted to hear that you experienced fantastic service and found our selection offered great value for money. Thank you for your wonderful feedback!
Team Bensons
Staff at the store in Nottingham very…
Staff at the store in Nottingham very helpful
We have been updated on a regular basis
Delivery drivers very efficient
3 August 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that our Nottingham store staff were very helpful and that you were kept updated regularly. It's wonderful that our delivery drivers were very efficient. Thank you for your kind feedback!
Team Bensons
Damaged ottoman and non- existent headboard…
Ottoman damaged on arrival and headboard did not even arrive. No explanation given. All had to be reordered leading to another delay. Having spent nearly £4,000 in total with mattress extremely aggrieved at service between ordering and delivery
10 July 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We are very sorry to learn of the issues you experienced with your order, including the damaged ottoman on arrival and the missing headboard, which then required reordering and caused further delays. We would like the opportunity to investigate this matter further and review what happened with your order. Could you please provide your order details via the request we have sent.
Please accept our sincere apologies for the inconvenience and disappointment caused,
Bensons for Beds
Positive experience buying mattress.
Good support in store, everything explained well. No issues at all.
Would shop again in future.
Delivery on time.
Service great.
Staff was great as well and know banter.
11 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a positive experience in our store and that everything was explained well. It's wonderful that you found our staff great and enjoyed the banter. We're also delighted that your delivery was on time and that you would shop with us again!
Team Bensons
From going into the store
From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeable and delivery came bang on time, with plenty of texts to keep me informed and updated with progress. The delivery men were wonderful and assembled the bed so expertly. My son now has a wonderful new bed and the only downside is we may have delayed him leaving home by a couple of years! Cannot praise Benson's for beds highly enough.
31 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear about your positive experience, from visiting the store to the delivery and assembly! It's wonderful that our team provided such helpful and knowledgeable assistance. We're especially glad the delivery was on time and that your son loves his new bed.
Team Bensons
Reply from Bensons For Beds - Nottingham208
We are so pleased to hear that you had a great experience with our salesman. Thank you for sharing your positive feedback with us!
Team Bensons
The showroom staff were very…
The showroom staff were very supportive, knowledgeable, and patient. They explained everything in a simple way that was easy to understand, even for someone with little knowledge about mattresses and beds.
I had a great experience in the showroom. Ash support staff took the time to explain each mattress, its features, and the benefits of each option. His friendly approach and excellent customer service made choosing the right mattress much easier. I would highly recommend this showroom to anyone looking for expert advice and a great shopping experience.
28 July 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We're delighted to hear that Ash and our showroom team provided knowledgeable, patient support and helped make choosing your mattress easy. We really appreciate your recommendation and look forward to welcoming you again in the future😊
Choosing the right bed.
We were able to browse & take our time, looking at different beds. We were also given expert advice about mattresses, under bed storage & details about removal of the old bed.
When we placed our order, we were given a date for delivery of the new bed. Decland, the manager was very helpful & the whole experience was very productive & enjoyable.
23 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear about your excellent experience! It's wonderful that you were able to browse at your leisure and receive expert advice on mattresses and under-bed storage. We're delighted that our manager was very helpful, making your whole experience productive and enjoyable.
We hope it brings you lots of comfort and smiles!
Reply from Bensons For Beds - Nottingham208
Thank you for your kind feedback! We're delighted to hear that you received excellent service and helpful advice from our team. We really appreciate your review and hope you enjoy your new order! 😊
The expereince has been very good
The expereince has been very good. The staff really guided and helped us choose the right product.
22 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that your experience was very good and that our staff provided excellent guidance in helping you choose the right product. Thank you for your feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Tested in store
Tested in store, ordered online, delivered as promised. All round great experience
13 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had a great experience, from testing in-store to a smooth online order and promised delivery. Thank you for your wonderful feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Arriving at the store it appeared empty…
Arriving at the store it appeared empty but we found the "office" upstairs where we were met by friendly staff. We were shown various styles of mattress and were helped to make our purchase. The mattress arrived as scheduled. We now sleep very well.
19 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you found our staff friendly and helpful in choosing your mattress. It's wonderful that your delivery was on schedule and that you're now sleeping very well! Thank you for your feedback!
Team Bensons
We had to move the delivery date…
We had to move the delivery date several times and they were always accommodating. Notified a few days before of 2 hr del slot. Bed arrived on time and taken upstairs. Tools included to fit bed together, well made easy to follow instructions 😀
13 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that we could accommodate your delivery date changes and that your bed arrived on time. It's wonderful that our team took it upstairs and that you found the instructions easy to follow!
Excellent service
Excellent service, from walking into the showroom to delivery.
Ash was very knowledgeable and patient when we were trying beds out.
3 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased you received excellent service from the showroom to delivery. It's wonderful to hear our team member was knowledgeable and patient while you were choosing your bed.
Team Bensons
Fantastic service in shop ash was…
Fantastic service in shop ash was brilliant. No pressure to buy , very smooth transaction from start to finish. Delivered quickly within the week. Drivers fantastic very polite,
21 June 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased you received fantastic service in-store and had a very smooth transaction. We appreciate your kind words about our quick delivery and polite drivers!
Team Bensons
The delivery guys were lovely and quick…
The delivery guys were lovely and quick and very mindful of our pictures we have on the staircase. So happy with our bed. Being disabled can be hard when it comes to what bed I sleep in but this one has had me fall asleep quicker than our last bed.
Thank you to everyone in Benson for Beds
19 June 2026
Reply from Bensons For Beds - Nottingham208
We are so pleased to hear our delivery team was helpful and that your new bed is providing such comfort. We are glad it's making a positive difference for you. Thank you for your kind words.
Team Bensons
Thank you Declan!
Just want to say a huge thank you to Declan (at the castle marina retail park) for assisting us in finding the right mattress for my mother in law. She had specific needs, and he showed us a range of mattresses that would suit her needs. He was also very good with my son who was very curious and explaining what everything is. His customer service skills were fantastic.
Thank you Declan
17 June 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear our team member provided such fantastic customer service! It's wonderful they helped you find the right mattress and engaged with your son. Thank you for your kind feedback!
Team Bensons
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