The salesperson Lee was exceptional, he put up with all our questions and tour of just about every bed in the shop! He was friendly and knowledgeable and helped us decide (after about an hour!) on th... See more
Company replied
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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See what reviewers are saying
Lee in Grimsby was extremely knowledgeable, patient and helpful. Lovely customer service, an excellent range of beds and accessories to choose from and all options and extras explained. Our second u... See more
Company replied
Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
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Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
250 reviews
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Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Our team is fully dedicated to providing exceptional customer service.
Sleep well,
Team Bensons💜
Great in store service
Visited the store on three occasions, firstly to get some ideas about replacing two of our beds. We were shown various options and were given good advice on what type might be best suited to our needs.
We returned to the store at a later date to get a quote.
Danielle was very helpful with her advice and knowledge on the products and took time to show us different options, prices and payment choices for us to decide on.
A few days later I returned to the store after checking what best fitted in our rooms to place the order.
Again Danielle was very helpful and attentive to detail when altering a few changes to my previous quote.
The ordering process was smooth with good flexibility around delivery date.
I am looking forward to the arrival of the beds which I arranged for a later date once the renovations are finished.
Many thanks for your help and great service.
21 April 2025
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words and for choosing our store for your bedding needs. We are thrilled to hear that you had a positive experience with Danielle and that the ordering process was smooth. We can't wait for you to receive your new beds and we are here to help with any future needs. Thank you for your support and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Providing excellent customer service and being helpful is our top priority. We are so glad to hear that you had a positive experience with us. We look forward to serving you again in the future. Sleep well, Team Bensons💜
Adrian definitely knew his stuff about…
Adrian definitely knew his stuff about mattresses, we knew we were looking for a firm mattress but he took us through the computer bed experience to confirm.
Once we had done that he supplied us both with a pillow to take from bed to bed. Every mattress we tried he could tell us all the details about. Such as the materials it contained and how it was made. He was truly patient as we went back and forth and then really good when we got to two contenders before our final decision.
He had excellent suggestions throughout without being pushy
21 April 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words about our sales associate Adrian! We take great pride in having knowledgeable and patient staff, and we're thrilled that he was able to help you find the perfect mattress. We hope you enjoy your new bed and thank you for choosing our store! - Team Bensons 💜
We visited the store on Saturday 12th…
We visited the store on Saturday 12th April. The gentleman we saw at Grimsby store was very polite and helpful. There was no pressure sale. We got a good deal saving over 400.00 in the sale and we got two gifts too.
15 April 2025
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We are glad to hear that you had a positive experience at our Grimsby store. Our team prides themselves on providing excellent service and helping you find the perfect deal. Enjoy your savings and gifts!
Good information / understanding of the…
Good information / understanding of the product being sold, very professional staff.
5 April 2025
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Our team takes great pride in providing our customers with accurate information and professional service. We appreciate your support!
Excellent service
Excellent service. Friendly, patient, knowledgeable, clear descriptions of different types of mattress.
30 March 2025
Reply from Bensons For Beds - Grimsby694
We're so glad to hear that you experienced excellent service! It's great to know that you found our team friendly, patient, knowledgeable, and clear. Thanks for your review, Megan at Customer Care
Excellent people skills from…Adrian
Excellent people skills from Adrian,clearly answered any questions, very helpful,which lead to myself and wife purchasing the item we were interested in.
26 March 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that the assistance you received was helpful and informative, leading to your purchase. We appreciate you taking the time to share your experience. Take care, Megan at Customer Care
Lee gave the right balance of useful…
Lee gave the right balance of useful information without applying pressure.
15 March 2025
Reply from Bensons For Beds - Grimsby694
We're glad you found the information helpful and appreciated the no-pressure approach. Thank you for sharing your positive experience with us, Megan at Customer Care
Fantastic service
Fantastic service
The assistant couldn't have been more helpful. The mattress firmness technology was really impressive and helped us find exactly the right firmness and in turn the best mattress for us.
19 March 2025
Reply from Bensons For Beds - Grimsby694
We appreciate your fantastic feedback! We're happy to hear that our assistant was helpful and that our mattress firmness technology helped you find the perfect mattress. Thanks for your review, Megan at Customer Care
Extremely helpful
Extremely helpful. Looked at all mattresses not just the expensive ones. Very polite and courteous.
16 March 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our team was helpful and courteous while showing you our wide selection of mattresses. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback! We are so glad to hear that our team was friendly and helpful and provided great support to you. Take care, Megan at Customer Care
The delivery men were polite courteous…
The delivery men were polite courteous and even wore shoe coverings
5 February 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to share your positive experience! We're so glad to hear our delivery team was courteous and respectful. Take care, Megan at Customer Care
Sales person was helpful all the way…
Sales person was helpful all the way through to me paying for my item.
1 February 2025
Reply from Bensons For Beds - Grimsby694
We're glad you found our salesperson helpful during your purchase. We appreciate you taking the time to share your positive experience with us.
Take care,
Megan at Customer Care
Helpful staff and good range to try
Helpful staff and good range to try. No pressure and good advice.
21 January 2025
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback and are glad our staff was helpful, offered good advice, and provided a good range without pressure.
Take care,
Megan at Customer Care
Lee was fantastic in helping us choose…
Lee was fantastic in helping us choose our new bed. There was no pressure for the sale as you sometimes see in stores. We felt at ease and comfortable during our whole experience there. Would highly recommend to friends and family
11 January 2025
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that you felt comfortable and at ease while choosing your new bed. It's great to know that you would recommend us to others.
Take care,
Megan at Customer Care
helpful and not pushy
Martin was helpful and not pushy he gave clear information which helped us decide which mattress to get delivery date was acceptable will use them again
2 January 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to leave us this positive feedback. We're so glad to hear that our team member was helpful and provided clear information to help you choose a mattress.
Take care,
Megan at Customer Care
Bed deciding
Very knowledgeable about what they are selling. Not to pushy. And just the right amount of time left to s to browse .
29 December 2024
Unprompted review
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