Popped into Bensons for Beds Gateshead yesterday for a look at Simba mattresses which we had seen online! From the moment we entered the store (before they officially opened) we were greeted by Louis... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Visited both Team Valley & Metro Centre stores. Both have a great range & very good set up in stores. Staff were great. Purchased a bed with Paul at Metro Centre store, he was super friendly, very pro... See more
Company replied
I brought my elderly mother into the team valley store, she needed a new mattress. Martin helped her. He was very helpful and patient as she has mobility issues. He explained everything to her and gav... See more
Company replied
The bed is so comfortable to sleep in. The mattress is perfect and the posture for us both is first class, we are sleeping so well all night.
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
488 reviews
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Efficient delivery
Arrived just before the allotted time, having rung me 45 minutes before. (Interesting/amusing to watch their progress on the live tracker).
Friendly crew delivered the bed to the agreed location quickly and efficiently.
21 January 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that the delivery went smoothly and the team was friendly and efficient. We appreciate you taking the time to share your positive experience with us!
Very helpful listening to what I…wanted.
Very helpful listening to what I wanted my wardrobes to look like and helped me to choose what formation I'd like inside the wardrobes.
21 January 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that we could assist you in designing your wardrobes. It's great to know that our help in choosing the interior formation was beneficial to you. Thanks for your positive feedback!
A perfect experience
It was a perfect experience from beginning to end. First class salesman did a great thorough friendly job, couldn't have been more helpful. Aldo did us a fantastic deal. The salesan who dealt with us was Andrew at Team Valley
11 January 2026
Reply from Bensons For Beds - Gateshead150
We’re so glad your experience was perfect from start to finish! Huge shoutout to Aldo for making it extra special with a fantastic deal 💜 Thank you for your positive review - Lauryn at Customer Care
Friendly and very knowledgeable .
3 January 2026
Reply from Bensons For Beds - Gateshead150
Helpful advice and a warm welcome are what we love to provide—thank you!
We hope to continue providing you with excellent service in the future,
Megan at Customer Care!
They were helpful and kept to their…
They were helpful and kept to their published schedule. Phone call before arriving was helpful too.
11 December 2025
Reply from Bensons For Beds - Gateshead150
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
Great experience and excellent customer service
Very helpful member of staff who was extremely knowledgeable.
5 December 2025
Reply from Bensons For Beds - Gateshead150
We’re delighted to hear you experienced great service and found our team helpful and friendly! Thank you for sharing your feedback. 💜 Thank you for your positive review John – Lauryn at Customer Care.
Reply from Bensons For Beds - Gateshead150
We appreciate your positive feedback! We are so glad our staff was helpful, friendly, and knowledgeable during your visit with us.
– Thank you, Jess- Team Bensons
Called in today for a new bed
Called in today for a new bed . Was completely overwhelmed by all the choice, had no clue what I wanted . In stepped the lovely Louise who explained how everything worked and off we went on the yellow brick road of beds.
Louise was so helpful and friendly , she talked me through all the options , I hopped on and off a few beds in the process.
So we narrowed it down and I got the perfect combo . The price was spot on and delivery/assembly arranged.
It could not have gone better , I skipped out feeling I had the best ever customer service with a lovely lady . Well done Louise you are a credit to Benson Beds and yourself. Have a lovely Xmas . 🧑🎄
2 December 2025
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience finding your new bed. It's great to know that our team member was so helpful in guiding you through the selection process. We appreciate your kind words and wish you a lovely Christmas too!
Helpful young assistant
Helpful young assistant, guided by more experienced one! Delivered as requested and constructed by capable duo. Husband now sleeping comfortably.
27 November 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that our team provided helpful assistance and capable construction! It's great to know your husband is sleeping comfortably. Thank you for your positive feedback.
Paul was very knowledgeable and made…
Paul was very knowledgeable and made buying the bed a nice and easy experience
30 November 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that the purchase was nice and easy, thanks to our knowledgeable team member. We appreciate your feedback!
BEDUCATED I just wanted to say Andrew was a…
Hi I just wanted to say Andrew was a real pleasure to talk to he was extremely BEDUCATED.After going to the Bishop Auckland store i nearly gave up on buying my mattress from Benson's as the other store were so rude and didn't even acknowledge me and my partner,they would rather be entertained by whatever it was on their mobile phones.So I walked in and walked straight bk out no greeting us at all.Disgraceful.
Anyway I have to say it was an absolute pleasure buying my Kingsize Mattress from the store in Team Valley in Gateshead.I would just like to say that Andrew was so informative on exactly the type of mattress I needed as I have a few health problems so was unsure which one I'd need.He pointed us in the right direction and after trying several Mattresses I walked away with my partner a very happy girlie and a super Mattress.Would definitely recommend the Team Valley Store very experienced staff.5***
17 November 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had a positive experience at our Team Valley store. We appreciate you highlighting the service you received. It's great to know that the guidance provided helped you find the perfect mattress. We value your recommendation,
Megan at Customer Care
Wide choice and very helpful staff…
Wide choice and very helpful staff quick and easy
16 November 2025
Reply from Bensons For Beds - Gateshead150
We’re so glad you found plenty of choice and that our team made the process quick and easy! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a fantastic experience. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback! We’re delighted to hear you found our staff helpful. Providing excellent service is always our priority, and we look forward to assisting you again soon!
Megan at Customer Care
Friendly and helpful staff who gave us…
Friendly and helpful staff who gave us time and space to look around
11 November 2025
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Always polite and helpful without being…
Always polite and helpful without being to pushy for a sale
30 October 2025
Reply from Bensons For Beds - Gateshead150
We appreciate your feedback and are glad you found our team helpful and not too pushy. It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you so much! We're really glad you found our team friendly, polite, and knowledgeable – it's what we strive for every day!
Take care and see you again soon,
Megan at Customer Care
excellent service from employee
excellent service from employee, very knowledgable, and gave good ideas
12 October 2025
Reply from Bensons For Beds - Gateshead150
Thanks for the great feedback! We’re glad our employee provided excellent service and helpful ideas.
We really appreciate your support, Megan at Customer Care
Good selection, price, customer service.
Good selection, good prices, good customer service.
27 September 2025
Reply from Bensons For Beds - Gateshead150
Thank you for the kind words! Great selection, great prices, and great service—that’s what we aim for!
Take care,
Megan at Customer Care💜
Reply from Bensons For Beds - Gateshead150
We appreciate you sharing your experience! We're happy to hear that our team member was helpful and knowledgeable and that you had a great experience with us.
Thank you,
Lauryn at Customer Care.
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