Great service from Gateshead retail park - staff helpful and available to offer good advice without being pushy. From the minute we placed order we received regular updates about delivery and promises... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before deli... See more
Company replied
Excellent customer service. Felt treated as a person not a sales opportunity. I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one comp... See more
Company replied
Salesman was very helpful and ready to give any advice with plenty to choose from, the delivery was on time and very helpful
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salesman was very helpful and ready to…
Salesman was very helpful and ready to give any advice with plenty to choose from, the delivery was on time and very helpful
1 October 2026
Great service from Gateshead retail…
Great service from Gateshead retail park - staff helpful and available to offer good advice without being pushy. From the minute we placed order we received regular updates about delivery and promises made about how and when delivery would happen were kept. Delivery team were excellent - very respectful of property and very careful to avoid causing damage when delivering was was a very heavy and bulky item. Thanks to all involved- customer service as it should be. Definitely recommend.
3 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Gateshead150
Thank you for your kind words! We are thrilled to hear that you enjoyed our service and delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Reply from Bensons For Beds - Gateshead150
Thank you for your kind words! We're thrilled to hear that our staff made a positive impact during your visit. Our team is dedicated to providing excellent service and sharing their knowledge. We look forward to welcoming you back soon!
Excellent service in store.
Excellent service in store.
Delivery and home service very professional.
25 September 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with our in-store service and delivery. Our team works hard to provide professionalism and quality, and it's great to know we met your expectations. We look forward to serving you again!
Good advice, not pushy, very helpful
The member of staff we dealt with was spot on, not pushy and we felt he gave good advice throughout.
19 September 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with helpful and non-pushy advice. We strive to create a positive experience for our customers, and your kind words motivate us to keep up the good work. We look forward to serving you again!
Very good experience
Very friendly, competitively priced, and efficient. Everything they said about the delivery went like clockwork. Very pleased
17 September 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful review! We're so pleased to hear that you found our team friendly, our prices competitive, and our service efficient. It's great to know that your delivery went smoothly, just as planned.
Team Bensons
Very good experience
Very good experience. Well organised. Excellent delivery men . I would recommend Benson for beds
11 September 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear you had such a positive experience! It's wonderful to know our delivery team was excellent and that you'd recommend us. Thank you for your kind words!
Team Bensons
Wonderfully accommodating in store in…
Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before delivery.2lovely delivery drivers,very polite and helpful.
4 September 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear about your wonderful experience at our Gateshead store! It's fantastic that our team was knowledgeable and helped you find a sturdy and lovely wooden frame. We're also glad the delivery communication and the politeness of our drivers met your expectations.
Team Bensons
Great service in the shop and by the…
Great service in the shop and by the delivery guys
The only fault I can pick was the price of the delivery I thought £79 was a little steep
26 August 2026
Excellent customer service
Excellent customer service. Felt treated as a person not a sales opportunity.
I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one company so there shouldn't be restrictions.
23 August 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're so glad to hear that you felt valued and not pressured during your visit. We also appreciate you bringing up the point about item availability between our online and in-store channels. Your perspective is important to us, and we'll certainly share your comments with the relevant teams for consideration.
Team Bensons
A terrific bed
We bought a bed last year and have found it to be very comfortable so much so that we have bought the same bed and mattress in double size for one of our spare rooms. We dealt with Louise again and she is always so helpful and so made the whole experience straightforward.
17 August 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear you found your first bed so comfortable that you decided to purchase another! It's wonderful that our team member made your experience straightforward and helpful once again. We truly appreciate your continued trust in us.
Team Bensons
Bought a mattress and it works…
Bought a mattress and it works beautifully. Great nights sleep. Staff at shop were very good. We got beducated!!
22 August 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear you're enjoying beautiful sleep on your new mattress! It's wonderful that our staff were able to provide you with such a positive and educational experience.
Team Bensons
Reply from Bensons For Beds - Gateshead150
We are so pleased to hear that you experienced excellent and very helpful service with us. Thank you for sharing your positive feedback!
Team Bensons
Reply from Bensons For Beds - Gateshead150
Hi Mr Offen,
Thank you for your feedback! 😊 We're delighted to hear that our online ordering system worked great for you. We aim to make the shopping experience as simple and convenient as possible, so it's wonderful to know everything went smoothly.
We hope it brings you lots of comfort and smiles,
Megan | Customer Care Specialist
Assistant in the shop was so helpful…
Assistant in the shop was so helpful which made the process of buying our mattress so easy.
Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the two lads even loved our dog 🐕
14 August 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear that our shop assistant made the process of buying your mattress easy! It's wonderful that our delivery team was efficient and that they even got along with your dog. Thank you for your lovely feedback!
Team Bensons
Service and care from everyone at bensons
I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the best ones he chose for me he nailed it for me.wouldnt go any further than bensons when it got delivered it took 3 weeks for it to come they kept you updated with everything and give you times what was best to arrive at my house the driver. Colin and his assistant reece were both polite and took headboard upstairs for me a lot just put in the porch.thanks lads. Thank you at the shop as well.both pleasant lads
7 July 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear about your excellent experience finding the perfect headboard! It's wonderful that our sales assistant at Team Valley Retail World provided such helpful assistance. We're also glad our delivery updates kept you informed and that Colin and his assistant Reece were polite and helpful.
Team Bensons
Everything went to order date
6 August 2026
Reply from Bensons For Beds - Gateshead150
Hey David,
Thank you for your feedback! 😊 We're delighted to hear that everything went according to plan and met the expected delivery date.
Thanks again for your support—it means a lot!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Gateshead150
We're truly happy to hear that our team provided helpful guidance and that you found our pricing satisfactory. Thank you for your kind words!
Team Bensons
Andrew who dealt with my purchase of a…
Andrew who dealt with my purchase of a single ottoman divan was extremely helpful and professional from start to finish explaining everything in full.
23 July 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear that Andrew was extremely helpful and professional from start to finish, explaining everything in full. It's wonderful that you had such a positive experience!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.